Hello walrus,
I have found it easier to use the verification process directly from within the Norton Safe Web page rather than from the email instructions. This method will also create a properly formatted HTML Authentication File without the need to manually craft one. Allow me to review this procedure even if you have already performed some of these steps.
1) The preferred location for the nortonsw file is in the Root Directory as opposed to the index page.
2) Log back into Norton Safe Web > My Profile > Site Dispute and you should see the name of your website and three options listed under Action.
3) Click on "get authentication file”. You will be presented with a new window indicating a file download. "Save" the HTML file to a convenient location on your computer.
4) Using your site building program, upload / copy the saved HTML Document to your Root Directory.
* The Root Directory is the uppermost level of your site where your web pages are located.
Different hosting companies and site building programs will vary, but here is a Dreamweaver layout of a small website, showing the nortonsw file in the Root Directory.
5) To confirm that you have correctly uploaded the file, go back to Norton Safe Web > My Profile > Site Dispute and click on the option "verify site ownership". A reminder message will pop up asking you to confirm that you have placed the "authentication file" in your Root Folder. Click OK.
If you have correctly placed your file you will see a confirmation message.
You should then see "ownership verified".
If you still get an error message, please let us know. A member of the Safe Web Team will give you specific instructions.
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