02-04-2012 10:33 AM - edited 02-04-2012 11:07 AM
I posted a thread that has been marked "Read Only" even though no real solution was given nor a commitment provided to rectify the situation.
There was one reply in agreement by EssaTD2 before the powers that be shut 'er down.
I'm here to tell ya that I can't even keep track of the number of sites (mostly corporate career or online bill payment) that do not offer to save and/or do not populate credential fields. If they *do* offer to save they do not fill in credentials upon return.
I would say I'm sorry but am not - the product does NOT perform as advertised.
If it does, then the design is flawed and is not designed to be used in what is now the real world.
It's time for Norton/Symantec to step up to the plate and either fix the problem or admit failure, remove the feature, and refund a percentage of what we paid for the product.
I would offer to work one on one with an engineer to collect data for them as I said - there are so many I don't have time to collect it just to hear that it's not designed for this or it will be coming in some vaguely dated fix.
[EDIT CeeGee 02/03/2012]
Did I mention that ID Safe will automatically add indefinite logins to multiple sites under the same domain
i.e. xxxx.mydomain dot com, yyyy.mydomain dot com, mydomain dot com / aaaa.htm etc.
However it will not allow you to edit credentials for any but the first;
and of course
you cannot add multiple entries containing the same domain.
Places like kenexa, brassring etc are all domains
hosting dozens of corporate job application sites
and you can only have one entry in ID Safe.
[END EDIT CeeGee 02/03/2012]
Ever More Frustrated,
CeeGee - CISSP, CISM
02-04-2012 10:37 AM
The feature works on a majority of website. Why remove the feature that is very useful and hickups on some websites.
02-04-2012 10:23 PM
I respect your feelings. Thanks for your reply.
Maybe you do not depend as heavily on IDSafe as I do.
As an unemployed jobseeker, I depend heavily on IDSafe
to login to dozens of employment resources
(corporate and recruiters)
each and every day -
and I see the successful logins
decrease on an almost daily basis.
You did read my offer to assist in troubleshooting?
I am not proposing the only solution to remove IDSafe.
How can Symantec dictate how web designers program their sites?
(eliminate Flash for HTML 5)
That's not providing a solution - it's casting blame on a third party,
leaving Symantec's customers with a partially functioning application.
CeeGee, CISSP, CISM
02-04-2012 10:33 PM
Agreed, major issues here too!! and the fact that when i first click the identity safe button in my browser bar 16. of my most recent logins show up really makes things not so safe for me, now my girl know when and where i been, can see what ive logged into from her chair right behind me and who knows what else i wish they would allow logings to be stored in folder ONLY like it was originally!! The MRU i guess as they call it should be editable so specfic users can edit what theyneed to edit to get it operating how they want it.
Good luck all and CeeGee
Im pretty sure im no longer going to be using Norton stuff anymore.
02-05-2012 02:34 AM
Can you please link to one of these sites?
I frequently use ID Safe and have more than 16 logins there.
02-05-2012 05:54 AM
I won't post my billing sites publicly. It's too much of a risk although I did post a couple on my previous thread.
Job sites - I need to go through over a hundred sites to find the ones that do not populate.
It's clear that we depend on ID Safe at far different levels by the simple fact
that you have sixteen entries total and I have almost two hundred sites in my "Logins" list.
At any rate it will take some time to hunt them down and am off to church right now.
Thanks for your interest - please give me some time to make a suitable list.
This is one example of a site I use extensively for online tech support (providing and receiving)
http://www.experts-exchange.com/ (Username but no password populates)
02-05-2012 06:19 AM
On my PC the site you gave did result in the population of both the username AND password. But I had to click the login twice and and refresh the page.
02-05-2012 07:07 AM - edited 02-05-2012 07:12 AM
I meant that when you click the Identity safe button at the tool bar, when you do you get this list of the last 16 login's
ANYONE can see these easily when your on your PC, it used to when you would click the identity safe button just show your folder list (circled in red) This is much safer as i can name what i want my folders to say and then no one over my shoulder can see i last logged into my email or my fav porn site or my b a n k or whatever
I need this list to NOT show!!
Hope that makes sense but this first image shows identity safe is not so safe!!! anyone can see the last 16 sites identity safe logged me into!!!
02-05-2012 09:08 AM
I'm sorry if my post drove you away from Norton/Symantec.
All shortcomings aside I still believe their product is
overall the best on the market.
I have been a fan since Peter started the company
and Norton Utilities was a colllection of DOS
command-line utilities. (B4 Windows 3 LOL)
As products expand, combining multiple utilites into one,
and by sheer volume of features, it is nearly impossible
to have a product that is a perfect "ten" for each and every user.
This invites shortcomings, or functionalities that we may
want "as it was before".
As Needhelp mentioned to me - no need to eliminate
something that works for the most part.
If there are specific issues you have, I'm sure
that the team and us other members will do
anything we can to help you out.
It is my experience that I can get around most of my issues.
I don't use ID Safe to hide my activity from anyone except
hackers, ne'er-do-wells, and illegal capture or destruction
of activity and credentials.
My NIS 2012 IDSafe never gives a list until I select "Login" button under the
menu bar, and then it only offers up other logins at the same domain ....
This invites my other question:
"Why does ID Safe automatically file multiple logins
under the same domain when I can not do so manually,
and why can't I change the login credentials under
these auto-created logins??"
Reminds me of the fact that Micro$oft auto-creates
favorites and folders with illegal characters.
They cannot be edited, changed, or deleted except
with special utilities or with good ole deltree dot exe.
02-05-2012 09:13 AM
Could well have to do with my older software -
XP Pro (SP3 and fully updated),
IE7 (fully updated),
I will try the double click - will report back if it makes things function.