11-08-2011 12:28 PM
I have a laptop with an (expired) version of Norton AntiVirus.
I would like to uninstall it but have no idea of the year of the product, much less the product key.
What do I do?
11-08-2011 12:32 PM
Go to add/remove and see what version is stated there! With older Norton products 2008 and later, the version is stated right in the user interface (the Norton Window). With new version of Norton, go to support, then hover over about.
Version 19 is Norton 2012
Version 18 is Norton 2011
Version 17 is Norton 2010
Version 16 is Norton 2009.
To fully uninstall the Norton product, go to add/remove programs and click uninstall. Make sure there is NO OTHER Norton product listed! IF not, download the Norton Removal tool from www.norton.com/nrt and run it.
11-08-2011 01:38 PM - edited 11-08-2011 01:39 PM
Edit: The latest product I found that has the product number on the GUI is Norton 2006. I checked with Google Images and the 2007 / 2008 / 2009 versions does not have the version number stated on the Window. I ran out of time to edit the above post but 2008 and later should read 2006 and earlier.
The below picturer shows where the version number would be stated.
11-08-2011 01:55 PM
mikedov, thanks for the help.... but......
First of all, you should know that you're trying to help a complete Luddite.
Second, I went to "Programs and Features" which I htink is the Vista equivalent of "add/remove".
There was nothing there from Symantec or Norton.
Yet I have the icon, and a popup prompt to renew the outdated program.
What I'm really trying to do is load another security program which has warned me to remove all other anti-virus programs.
11-08-2011 02:11 PM - edited 11-08-2011 02:15 PM
Can you post a screenshot of the problem? With the popup window open, press the "PrtScrn" key on the Keyboard. The open up Microsoft Paint and press ctrl+v to paste the screenshot there. Then reply to this thread and use click onin the forum toolbar to upload the image. Press "no" if the browser asks to close the tab.
Another way is to type "snipping tool" into the start menu. Then follow the prompts to create the screenshot (drag over the area you want to take a screenshot of). Then upload the resulting screenshot to the forum.
Also, are you SURE that the offending software is Norton? Look in the add / remove program (program and features in WIn Vista and 7) for any entry vaguely related to security and post what you see here before you start uninstalling things willy nilly.
Common security vendors are McAfee, Symantec (Norton), Kaspersky, Bull Guard, K9 security, NOD32, Trend Micro, AVG (Grimsoft), Avira, Avast!, etc. There are too many to list here. All of those programs require special removal tool required by the vendor to ensure a complete uninstall (i.e. Norton require the Norton removal tool, McAfee require the McAfee removal tool, and so on).
The reason I say add remove program is because that's the name in XP and searching for add remove program brings up the same control panel. So it is easier for cross platform instructions.
11-09-2011 11:42 PM
How old is your laptop? What is the brand and model of the laptop.? If you installed the product, then you should have an entry in www.mynortonaccount.com , There exists the possibility that the program came with your computer. If there is nothing listed in the equivalent of add/remove in the control panel, you can still use the Norton Removal tool. This tool will remove all Norton products from 2003 and after that. I doubt that the laptop is older than 2003. Best thing to do though is to use the removal tool that was previously mentioned. Also, if you are going to another security program, I would suggest to have that install file ready on your desktop before you do the cleaning up of NAV.
You can also do a search for NAV and see if you come up with anything.
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