03-02-2011 07:47 AM
Thanks for the update. Can you attach the LU logs for us?
If you go to the same location where the Downloads directory is, you will find a directory called Logs. Please navigate into that directory and attach the file called Log.Lue.
Please do this as soon as possible after a LU failure is seen.
You can attach to your post using the Add Attachment link at the bottom of the reply editor.
Thanks and best wishes.
03-06-2011 01:40 AM
Hello Allen and Vineeth
Well, it did it again this morning. An update of just a few KB failed to complete virus defs, and the rerun wanted to download 94 MB. I've switched to Smart Defs again, and I'm going to leave it on this setting to see if it fails in this mode.
Many thanks to you, and all who have tried to help me with this, but enough is enough. Since I don't have any other problems I am aware of, I am inclined to think this really is a bug in Symantec's software. I'll live with it for the time being, and perhaps change to a different system if the trouble persists.
03-06-2011 09:58 AM
<< . Since I don't have any other problems I am aware of, I am inclined to think this really is a bug in Symantec's software. >>
Norton would love to find it and that's why it would help so much if you could supply those logs from immediately after the event, since they get replaced on each update. I know they have tried to force it to happen in their test setups but not succeeded, which in my experience with troubleshooting is not unusual and why the good sources have a good relationship with real live users!
My techies used to complain that if anyone could break something Hugh could ..... but even I could not always force a fault to occur.
03-06-2011 01:15 PM
Did you attempt to collect the logs? If the logs are pulled soon enough after a failure, there is a really good chance there will be enough information in them to help determine what is causing this problem.
I understand this problem is frustrating and I sympathize with you on that but Symantec really does want to get to the bottom of this. It has just not been reproducible and the problem does not appear to be widespread either. Even though one would not likely notice a large download on a broadband connection, we do still find quite a lot of users on the forums with dial-up and other low speed internet connections.