01-31-2012 08:36 PM
I am attaching the Lue.Log
01-31-2012 08:54 PM - edited 01-31-2012 08:58 PM
This has happened to me the previous 3 times I needed the latest Norton tool bar when a new version of Firefox is released. In every case, the only option that worked was to uninstall and reinstall NIS. What a pain! I'll wait a few days to see if a fix is found before I go through the same rigmarole again.
01-31-2012 10:13 PM
Thank you for sending me your log.lue files. Please give the engineering team some time to research them. At this time, we do not need any additional submissions of logs. If we need more, we'll post them on this forum.
Thanks for your patience while we research this!
01-31-2012 11:28 PM - edited 01-31-2012 11:32 PM
Same here.. 18.104.22.168 ..This on all 3 of my win 7 64 bit systems. I spent an hour or so, running manuly live update, reboots, repeat and rinse for all 3 of them.. no change.. each time they all say complete//// This is ridiculous.Everytime FF does an update there are issues... Im sorry, but im so sick of it....
02-01-2012 01:34 AM
The patch update needs two steps:
-- first : the download of the new Engine release (19.5)
-- second: the activation NIS file download one/two days later. This step needs a reboot and delete the old 19.2 folders.
All OK here in Italy: first step done 1.31 in the morning, second step 1.31 in the night with reboot. Now 19.5 is running fine on HE XP SP3.
02-01-2012 01:53 AM
Same here on Win 7 64. Same 22.214.171.124 engline.dll.
Doesn't exactly inspire confidence when your AV program can't update itself properly. And why do various users have different versions of engine.dll? Don't really feel like uninstalling/reinstalling, so hopefully a LU fix will be implemented.
02-01-2012 02:07 AM - last edited on 02-01-2012 02:19 AM by Gayathri_R
I can also confirm that I am still on 126.96.36.199, although a restart was requested today