Norton Internet Security / Norton AntiVirus

[Gretar Regular Contributor]

Good to learn that you have been able to reproduced this issue, so we can look forward to a solution.

[GFL]

i appreciate that they have always gotten on issues so quickly... My problem is, why so many of them all the time? - My biggest concern is the trust. If I cant trust LU to do what it is supposed to do on its own, how can I or anyone else feel confident that there networks are safe from harm? This is what I have been dwelling on during yet again another issue. This just not just stemming from a FF update issue,  yet one that just reaks out the question as to just everyday normal LU activity.

[Tim_Lopez Administrator]

Hello GFL,

Your product is still fully protecting you. The patches don't apply until everything is successfully downloaded on to your computer and all the parts are ready to go. One we have figured out why all the parts are not making it on to some of your computers, we'll make the corrections and address the issue so that the patch can finally apply on to your computer. 

[GFL]

Thank you. I truly don't mean to sound angry, im just concerned and baffled why this always occurs or it noticed of occuring everytime there is a FF update and I immedietly have to tell my staff to check NIS first before proceeding. I just shouldnt have to do this every time and more so have these continued ongoing issues. 

Again thank you...

[Tim_Lopez Administrator]

Hello GFL,

I understand your frustrations. For the most part, the Firefox Updates have been pretty smooth for the past 4 or 5 releases that Mozilla has had. We haven't had any delays getting the patch out to everyone. Some people have had issues getting compatibility to work, but for the most part it was due to the add-ons being disabled by Firefox automatically and needing to be manually re-enabled.

The same with the Product Updates that we release. Most of the time the reason why some people can't get Product Updates is because we release them in a throttled manner, so some will get it and some won't which is what we expect. This particular issue that we're having in this thread is not something that is common, but is more of a miscommunication between the product and the product update. 

It's definitely wise if you rely on Norton Toolbar with Firefox, that you check with our forums here before updating to the new version to assure that we're compatibile - this is especially important for people who like to have the latest and the greatest the day it comes out. We should do this for all plugins that we rely on. 

[GFL]

Thank you for your comments. I look forward to the fix.

[Morac]

---

tns wrote:

I decided to bring up my laptop (haven't used it in a  month) and after lots of partial live updates and reboots it is now at 19.5... I noticed that during the installs there is both a nortoninstaller directory for 19.2 and 19.5 so the engine.dll is not the issue.  After the last update only the 19.5 directory remains.

Note my Desktop, which I use every day, however is stuck on 19.2.  LU doesn't think there are any updates.

---

The Engine.dll is a symptom of the issue.  The problem appears to be that the 19.5 version of the nortoninstaller isn't getting installed so the 19.5 update won't apply.  

What's somewhat confusing to me is that the 19.5 version of the nortoninstaller is actually included as part of the update that refuses to download because the Engine.dll version isn't high enough.  The Engine.dll version in the 19.5 update is actually slightly larger.  My guess is that if the update could be forceably installed it would work (the 19.2 update had no check according to the cached LiveUpdate file I found for the 19.2 update), but since Symantec reproduced the problem it's best to let them fix it on their end.

[mitchflorida]

I had to completely uninstall and reinstall NIS (20 minutes) in order to get the latest version  19.5   You have to do a complete quick scan and then reboot twice.

Otherwise I was stuck on 19.2 for several days.

[ablatt]

If you uninstall/reinstall do you lose your settings or keep them?

[georgos]

I hade the same problem, I had to run NRnR.exe and uninstall och reinstall. Now I have the latest.