02-02-2012 08:08 PM - edited 02-02-2012 08:09 PM
Okay hopefully they'll get things working for everyone.
I'll mention that the lue.log file is pretty complex, but they are decipherable, especially with the help that the checks are actually in the *.tri files in the zip files in the LUE\Downloads folder. I've read hard(er) to understand log files as part of my job (programmer/tester).
02-03-2012 02:00 AM
Tried rebooting and running LiveUpdate. It downloaded some updates:
I rebooted but still on 126.96.36.199 according to the About dialog.
Looking at the update history, there is one recent update that included a NIS Product update and specifies "Reboot required":
I don't remember being prompted to reboot though. I sometimes often use the sleep mode instead of shutting windows down, so some days may pass without any reboots. Anyway, I have rebooted several times since that update.Also, some files seem to have been updated: NUMEng.dll is versioned as 188.8.131.52 and diLueCbk.dll is at 184.108.40.206 and both of these files have been created Jan 31st 10.18am, i.e. exactly at the moment of the LiveUpdate shown in the last picture above.
I don't understand a lot from the Log.Lue, but one thing that seems odd is that the log resides in a path containing NIS_220.127.116.11 and not NIS_18.104.22.168 as one might expect. I'll try to send my log to you in a PM in case it is of any help to your technical team.
I'm using an English version NIS, and use English as the display language in Windows, although my locale settings are for Finland. I mention this because the update was announced for English systems and I'm not sure how exactly the updater goes about determining whether a system is English or not.
Hoping to get this fixed soon!
02-03-2012 02:37 AM
Any news on when the update will surface for us non-english people? I have a Dutch version here and it is still defiantly sitting at 22.214.171.124
Now I can understand the english versions taking precedence (since that reflects the most users in numbers) but I do feel it is not really correct that non-english users are always last and that it sometimes will take more than a few days for an update like this to surface. I would say: make sure that we are all updated at the same time because it's not like we aren't faced with the same online dangers as the rest.
Tony? Tim? Any insights?
The silly thing is that I ALWAYS buy English-language versions of any software I use and the one time I didn't (Norton Internet Security) I immediately get reminded why I do in the first place!
So dear Norton, make sure that a. we get updated promptly too and b. have a heart and make sure we don't have to keep playing the waiting game every time.
02-03-2012 02:42 AM - edited 02-03-2012 02:59 AM
I would say that the language may have to do with where you downloaded from (or where you purchased the product). If you purchased (or downloaded) in Finland, chances are you may not have the English version, even though it may be possible to use it under different languages. This is just a wild guess but, honestly, at this stage, I doubt it very much that your issues might have anything to do with the language. Unfortunately, there's not much more I can add to help you out.
As you are certainly aware, Tim Lopez has promised an update on your issue, which is shared by many others, in the morning (Pacific Standard Time) which means, if he comes out at his 9H00 local time, one may expect you could see what he has to say around 18H00 Finland time... Tim is one of the most reliable people providing help around these forums, so keep your patience...
Hope you solve it soon.
02-03-2012 03:18 AM
This is Lin Yu in Caldas da Rainha...
I think your contribution is very helpful to a number of people in this thread. And it comes as proof of what I had guessed -- at this point, I could hardly believe that language could be at the bottom of the issue being experienced by many users of non-English versions.
Greetings and good luck!