Norton Internet Security / Norton AntiVirus

[SlamDunkley]

I ran live update and it told me to restart the PC so I assumed that it was the 19.5.0.145 patch. I restarted the computer and it was still on 19.2.0.10. Does anyone know why this happened? I would be thankful if anybody could help me with this.

[senthilkumar Symantec Employee]

Hi SlamDunkley,

Please run liveupdate repeatedly  until it shows " your Norton product has latest updates" and reboot whenever it requires.

Hope this helps and let us know how it goes?

Thanks,

Senthil

[DeHollander]

Got the same issue. I'm using NAV 19.1.0.28. And I got a new folder with files:

C:\Program Files (x86)\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV\562C4DD5\19.5.0.145

Btw This is a non english version (dutch)

[senthilkumar Symantec Employee]

Hi DeHollander,

As of now the 19.5.0.145 patch is  available for all English users

Please see more information here

http://community.norton.com/t5/Norton-Internet-Security-Norton/Product-Update-19-5-0-145-for-Norton-...

Hope this helps,

Thanks,

Senthil

[SlamDunkley]

That's what I was doing all day until finally I was told by Norton to restart. I restart and the version number remains the same. I really doubt anymore updates are going to come through. I don't feel I should reinstall my Norton Intenet Security because I installed it on a freshly installed system just a few weeks ago.

[Tony_Weiss Administrator]

Depending on which updates you have installed, you may need to reboot/run LiveUpdate a few times before you're at 19.5.

[DeHollander]

@senthilkumar and Tony Weiss

I'm not using a english version. So why do I get this update ??????

Just updated  another machine that has a non english version 19.2.0.10, and the same thing happens, the update has a size off 26,57mb. And the same folder appears.

[Tony_Weiss Administrator]

Because eventually we'll update all languages. That's why you got that package via LiveUpdate.

[brihy1]

dont mean to jump in on another thread but i to have the 19.2.0.10 version even though i ran live update 22 times in a row and rebooted 4 times?even click on new version check and says i have newest version?

[senthilkumar Symantec Employee]

Hi brihy1

Check for new version will work only if we release New version of NIS e.g. 2011 to 2012 and not for Live updates.

Thanks,

Senthil