Norton Internet Security / Norton AntiVirus

[Yaso_Kuuhl Norton Fighter]

Eeek! My thread, for some reason or the other, has vanished! Maybe it was accidentally deleted when the mods were battling a shower of disgusting spam with which some *insert four-letter word here* was flooding the Norton community this afternoon (afternoon in Swiss time). Luckily...I have printed out the instructions which have been posted so far. I am posting them again:

My computer specs: Sony-Vaio laptop running on Windows Vista Home Premium SP1, about 11 months old; security software: Windows Defender and NIS 2007. The question concerned how to update to NIS 2009 without anything going wrong (because of needing to delete NIS 2007 beforehand).

Summary: one method which was immediately excluded was to install NIS 2009 over NIS 2007, i.e. letting NIS 2009 remove NIS 2007. Not clean enough. Too risky.

Preferred method:

remove NIS 2007 using the removal tool (IF THERE IS NO OTHER NORTON PRODUCT ON THE COMPUTER. THE TOOL REMOVES EVERY SCRAP OF NORTON ON THE COMPUTER)

1) First, save NIS 2007 product key to notepad and/or print it out. It will be needed to activate NIS 2009 later on; also, write down Norton account user information (username and password)

2) Download NIS 2009 installer (package of about 64 MB) from...alas, the link got lost with my deleted thread! Sigh.

3) Download Norton removal tool from...lost that link, too.

4) Create manual system restore point (my suggestion)

5) Disconnect from internet (my suggestion)

6) Deactivate Windows Defender and any other security software. Leave NIS on, however. The tool will unload it automatically during the deinstallation process

7) Run removal tool once. Reboot (this step should follow automatically)

8) Install NIS 2009 (said to take less than 1 minute)

9) Activate NIS 2009 with product key and run LiveUpdate

The only thing I'd need are the missing links for the Norton removal tool (for Windows Vista) and NIS 2009 installer package (for Windows Vista). 

Thanks and credit for the information and instructions go to (scrambles around the printouts):

mo, johna Guru, yogesh_mohan and Rohit1gupta.

I am too exhausted to do any deinstallations and installations now. The Windows Defender false positive gave me a rather sleepless night, and today, the public transport broke down when I was coming home from Uni, I had to walk a lot of the way home...in high heels on a wet and uneven ground...*sweat*.

[yogesh_mohan]

Hi Moby_Duck,

You can download the Norton Internet Security 2009 from this LINK, and the Norton removal tool from this LINK. Take you own time for doing these uninstall/reinstall stuff. You can go ahead with the same prefered method as on your post.

Yogesh

[Yaso_Kuuhl Norton Fighter]

Thanks a million, I herewith build you a shrine of everlasting gratitude and state-of-the-art computer chips...Sorry...am relaxing with this X-File episode called "Kill Switch"...and eating a carrot...lethal combination.

[yogesh_mohan]

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..and eating a carrot...lethal combination.

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then the name Bunny can be used instead of Duck in your name Moby_Duck..

[Yaso_Kuuhl Norton Fighter]

Moby_Bunny? Teehee I thought of Moby_Duck because when I and my parents went on holiday to the US many years ago, we visited Seattle, and there was this ENORMOUS cross between a pirate ship and a car rumbling around the streets and blowing its horn (including at three o'clock in the morning). We even met one of the "pirates" in the elevator :-) Anyway, this rolling car-ship had the name MOBY DUCK painted proudly on its side. Then, a few years later, I was attending a literature lecture, and during one session, the lecturer was discussing Melville's Moby Dick. He had also brought along a CD with whales singing...the whole class was nearly crying with laughter as he lectured and the whales snorted and howled in the background. All in all, the history behind my choice of forum name is a very hilarious one :-)

[Yaso_Kuuhl Norton Fighter]

Something just occurred to me: is the NIS 2009 installation package from http://www.norton.com/nis09 the most recent version, i.e. NOT the version which is shipped out on CDs/DVDs and therefore "static"? Just asking because usually brand-new programs on data storage media tend to have a few bugs and are obviously not "updateable" . I want to make sure I am downloading the latest version of NIS 2009. 

[yogesh_mohan]

Yes, it is the latest version available globally- 16.2. The shipped versions may be from 16.0 version which was the first release. The next update patch for 16.5 version is available through LiveUpdate, but it may take some time to reach all users around the world since Symantec has released the 16.5 patch in a controlled manner.

[Yaso_Kuuhl Norton Fighter]

Yee-ha! Thanks

[TomV]

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Eeek! My thread, for some reason or the other, has vanished! Maybe it was accidentally deleted when the mods were battling a shower of disgusting spam with which some *insert four-letter word here* was flooding the Norton community this afternoon (afternoon in Swiss time).

_______________

I see that all your threads are intact. Your other thread on the same subject is here.

http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=39656

It may have disappeared for a few minutes as we might have taken away to avoid getting these hot threads spammed. Sorry for the inconvenience.

Thanks!

TomV

Norton Forums Moderator

Symantec Corporation

[Yaso_Kuuhl Norton Fighter]

Ooops! And I combed the forums for my thread using the search function and couldn't find it...that was yesterday morning (I think). Must have reappeared during the night when I was sleeping sweetly, deeply, in the silence of the spammers (erm, that was a Silence of the Lambs reference...). Sorry about the double thread - maybe the threads could be merged?

*archi-hyper-mega-embarrassed*