Norton Internet Security / Norton AntiVirus

[aussie_dave]

Hi there,

My Norton Internet Security has found the virus vamprtv.sys which it can't remove. Is there an easy way to remove this virus from my PC ?

Also, it is quaranteening files in my temp directory which are from a web site I have never heard of and they are there everytime I turn the internet on, even before I visit any web sites. Is there a way of blocking the temp files that come from this particular web site ??

Thanks. !!

[floplot Norton Fighter]

Hello aussie_dave

Welcome to the Norton Users Discussion Forum

If NIS found a .sys file and it can't remove it, it sounds to me like you have a rootkit.. I would suggest that you back up your important files like pics, music, documents etc. You may have to pay a visit to a site like www.bleepingcomputer.com to get it cleaned up. There will be a wait most likely and put that name of the system file into the subject. Thanks.

[yogesh_mohan]

First, restart your computer in safe mode, and then try to run a full system scan. You may also try Norton Power Eraser tool mentioned in this page:

http://www.symantec.com/norton/support/DIY/index.j sp

Run the scan in Normal mode, do not use Aggressive Mode. Check whether the scans detect any threats and let us know the results.

Yogesh

[yogesh_mohan]

First, restart your computer in safe mode, and then try to run a full system scan. You may also try Norton Power Eraser tool mentioned in this page:

http://www.symantec.com/norton/support/DIY/index.j sp

Run the scan in Normal mode, do not use Aggressive Mode. Check whether the scans detect any threats and let us know the results.

Yogesh

[yogesh_mohan]

First, restart your computer in safe mode, and then try to run a full system scan. You may also try Norton Power Eraser tool mentioned in this page:

http://www.symantec.com/norton/support/DIY/index.j sp

Run the scan in Normal mode, do not use Aggressive Mode. Check whether the scans detect any threats and let us know the results.

Yogesh

[yogesh_mohan]

First, restart your computer in safe mode, and then try to run a full system scan. You may also try Norton Power Eraser tool mentioned in this page:

http://www.symantec.com/norton/support/DIY/index.j sp

Run the scan in Normal mode, do not use Aggressive Mode. Check whether the scans detect any threats and let us know the results.

Yogesh

[yogesh_mohan]

First, restart your computer in safe mode, and then try to run a full system scan. You may also try Norton Power Eraser tool mentioned in this page:

http://www.symantec.com/norton/support/DIY/index.j sp

Run the scan in Normal mode, do not use Aggressive Mode. Check whether the scans detect any threats and let us know the results.

Yogesh