Norton Internet Security / Norton AntiVirus

[reese_anschultz]

If you are receiving a 3035,6 error, try installing new definitions using the Intelligent Updater and see if that problem goes away.

edit: Actually, MelodicWynd already posted a link to a site that you should try before my approach. 

Message Edited by reese_anschultz on 04-28-2008 01:47 PM

[tamlyn]

thanks again for your assistance mel. i've already tried turning off User Control. following this procedure does rectify the

situation, until i run a full system scan, then back to square one. contacted HQ this afternoon. unfortunately, the guy i

needed to speak to wasn't available. he'll be contacting me tomorrow at work. hopefully, i can report back here tomorrow

that the issue has been resolved.....

tam.....

[tamlyn]

thanks for your post Reese. have tried Intelligent Updater to no avail. i'm hoping once i've spoken to HQ tomorrow i'll

have this frustrating issue resolved.

tam....

[MelodicWynd]

hi tamlyn - please let us know what you find. i had hoped that the document here would resolve the problem and will be more hesitant to recommend it if you can verify that the tool in the document didn't help:

http://service1.symantec.com/SUPPORT/norton2008.nsf/0/75cf7ae564a195bb6525734f004c7a3d?OpenDocument

mel 

[tamlyn]

hi mel.......tool in the document didn't work. presently i'm touching base with Symantec. i've had to download a zip file.....go into command prompt.......run a program that gathers all information, which is uploaded to a Symantec Server, from the info, they

hope to resolve my issue. will keep you posted. i really do appreciate all your assistance....

tam...

[MelodicWynd]

thanks for the head's up, tam. i think you're in good hands. keep us posted.

mel 

[tamlyn]

where do i begin.....after a frustrating evening, with assistance from my neighbor (comp guru) i've completely uninstalled

Norton. after uploading to Symantec, i was advised *no logs* had shown on their system...could please follow their

instructions again. this was done yesterday morning. sadly, this time i kept receiving *error*. sent an email to the guy

i was touching base with.....said i would try when i got home from work in the evening. tried again, still no luck. that's

when i got the guy from next door over to take a look. he tried 4 times....repeatedly got the same message as i did.it

was at this point (threw my hands in the air). Rick suggested it would be best to uninstall. however, before doing so

he went through the *VPAR* step by step to see, one more time, if he could rectify the issue.....to no avail. have now

installed a program which i never had any issues. will be phoning Symantec today and requesting a full refund.

i was speaking to one of my staff members in the office yesterday...happened to mention the frustration i was having

with my *Virus Protection*. she was telling me, her brother had the same issue.....he eventually gave up, and deleted

the program. he also runs *Vista*. wonders if this is an issue with others who have *Vista*

[MelodicWynd]

hi tam - i'm sorry we couldn't do better. i was going back over the thread - was the problem still *error 3035006* after all this time? i'd had a lot of success referencing the repair on that one elsewhere...

i haven't noticed any significant Vista leanings in the groups, except perhaps around scan and scheduler activities. i'm not sure what VPAR is, but i hope whatever you replace Norton with works well for you.

mel