11-15-2008 08:24 PM
11-15-2008 08:47 PM - edited 11-15-2008 08:53 PM
Did Norton detect the rootkit?
And run a Full System Scan w/ Norton using the latest definitions, just in case.
And here is the Symantec report for Trojan/Jen.
11-16-2008 02:28 AM
As Tech suggested, please do a Full Sysytem Scan in Safe Mode with Updated Virus Definitions.
If Norton does not catch anything, you may want to install Malwarebytes' Anti-Malware. Please make sure you Update the Product before doing a Full Scan in Safe Mode (check all the boxes).
Malwarebytes' Anti-Malware: http://www.download.com/Malwarebytes-Anti-Malware/
Instructions to Start your Computer in Safe Mode: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf
11-16-2008 06:32 AM
Yes, and if you still have the e-mail, please foward it to me.
What e-mail provider do you use (Yahoo, Hotmail, etc.)? Many use Symantec to scan their e-mail....
Please look for the letter in the upper right corner of your screen. It should be gold. Click on it and you will see my message containing my e-mail.
11-17-2008 03:29 PM
11-17-2008 10:37 PM
No, Norton did not detect it, because I did not open the attachment. I think you have to open the attachment for it to work, right? I just marked it as SPAM and deleted it. I should have thought to submit it.
It's ok to delete files you are not sure about. Although it wouldhave been easy to submit.