12-28-2011 01:08 PM
My WIN 7 PC had been running with NIS 2011 for a year with no problems. Before the subscription had expired I downloaded and installed the free upgrade to NIS 2012. The system began crashing with: STOP CODE 0x0000007F (0x00000008,0x807C5750,0x00000000,0x00000000).
I then uninstalled NIS 2012 (and had no NIS installed on the PC) and everything ran fine. I then installed NIS 2012 from my software disk that I had recently purchased and the system began crashing once again. Last week I installed NIS 2012 from a different software disk on three other computers in my house and they are all running fine. None of these PC's have crashed with a blue screen.
Who can give me some help as to what my problem is?
12-29-2011 12:56 AM
the solution for this would be to remove the program with the Norton Removal Tool, and then reinstall it.
Here are the steps:
1. If you use the feature, please backup your Identity Safe data
2. Download latest Norton Internet Security installer from here (this is the English one, for other languages please go to the Norton Update Center and select manual product selectoion + change the language on the site's top: www.norton.com/nuc )
3. Download Norton Removal Tool: www.norton.com/nrt
4. Disconnect from internet
5. Remove Norton Internet Security from Start Menu or from Control Panel -> Add or Remove programs
7. Run the Norton Removal Tool, reboot (repeat it 2-3 times)
8. Install Norton Internet Security 2012 with the previously downloaded installer
9. Reconnect to the internet
10. Activate it with your old serial
11. Run Live Update until you get no new updates
12. Restore your Identity Safe data
You can check how the Norton Removal Tool works in this video.
Let us know the results.
Windows 7 Home Premium SP1 x64 Hungarian, Norton 360 v184.108.40.206, Norton Utilities 16