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Regular Contributor
DarkSta
Posts: 325
Registered: ‎07-07-2011
Accepted Solution

Web Protection updates failing to complete

[ Edited ]

Is it just me?  Can you please check!  I'm getting worried.  It's giving me error 8920, 223.

 

Norton Internet Security
19.1.1.3
Error: 8920, 223
Windows 7 Home Premium
7601.17640.amd64fre.win7sp1_gdr.110622-1506
Norton Autofix Results: 0 item(s)

Regular Contributor
Dustyn
Posts: 73
Registered: ‎11-22-2010

Re: Web Protection updates failing to complete

It's not just you... same issue here... gonna keep trying Live Update.

Keylogger Crusher
Voyager10
Posts: 434
Registered: ‎05-03-2008

Re: Web Protection updates failing to complete

can confirm this.

 

Error Updates Web Protection Definition and x64 Virus Definition... both red X

Regular Contributor
DarkSta
Posts: 325
Registered: ‎07-07-2011

Re: Web Protection updates failing to complete

[ Edited ]

Restarted PC and virus definitions went through.  But web protection defs still failing.

web definition fail.png

Larger view: http://i54.tinypic.com/o8sbd5.png

 

Edit: Don't know if this is much useful but found this in log:

 

Category: Norton Error Reporting
Date & Time,Risk,Activity,Status,Recommended Action,Error Time,User Name,Error ID,Module ID,Feature,Error Code,Product Version,Product Name,Error Description,Computer Name
2011-09-24 23:53:57,Medium,Norton Internet Security has encountered an internal program error.,Error,Find more information on the Symantec website at www.symantec.com/support,2011-09-24 23:53:57,,223,8920,,0x00000000,19.1.1.3,Norton Internet Security,Norton Internet Security has encountered an internal program error.,[computer name redacted]

Newbie
Warden30
Posts: 5
Registered: ‎09-24-2011

Re: Web Protection updates failing to complete

[ Edited ]

I have the same issue:

 

Norton Internet Security
19.1.1.3
Error: 8920, 223
Windows 7 Professional
7601.17640.amd64fre.win7sp1_gdr.110622-1506
Norton Autofix Results: 0 item(s)

 

Here is a picture of the error:

http://i52.tinypic.com/nwld01.png

Regular Contributor
DarkSta
Posts: 325
Registered: ‎07-07-2011

Re: Web Protection updates failing to complete

[ Edited ]

Glad it's not just me.  Now over to you Symantec :smileywink:  I have submitted all the logs by running Norton Community Watch.

Regular Contributor
ferenzzz
Posts: 280
Registered: ‎01-24-2011

Re: Web Protection updates failing to complete

Norton Internet Security
19.1.1.3
Error: 8920, 223

 

Same problem over here!! :(

RC-9012Apple
Posts: 24
Topics: 2
Kudos: 4
Solutions: 0
Registered: ‎06-07-2011

Re: Web Protection updates failing to complete

Same with NIS 2011 too!  I tried NIS2012 but removed it from both of my computer!:smileysad:

NIS2013/Toshiba satellite l875d-s7232 With Win8 64Bit
Regular Contributor
DarkSta
Posts: 325
Registered: ‎07-07-2011

Re: Web Protection updates failing to complete

What's failing for you guys? Virus defs, web protection updates, or both?  I'm suspecting a faulty update.

Regular Contributor
ferenzzz
Posts: 280
Registered: ‎01-24-2011

Re: Web Protection updates failing to complete

web protection updates FAILS!