06-23-2010 11:02 PM
I'm chiming in on a familiar topic hoping that I too can be helped. I just launched dcexplorers.com and it's not clear to me why I can see the norton authentication file in my root directory on fatcow but the verification continues to fail. Is a different auth file generated each time you attempt to verify?
I don't go the metatag root just because I'm too new and afraid I'll screw something up but uploading the file should work, so what's the issue?
06-24-2010 01:15 AM
I'll ask Phil_D, our Safe Web specialist, to check your website. He is currently offline, so please be patient - thanks :-)
Ladies and Gentlemen, we are now ready for take-off. We would like to remind you that smoking and flaming are prohibited on all boards of this forum. We wish you an enjoyable flight with Norton Airlines.
06-24-2010 05:09 AM
Hello Dee and welcome!
Is the HTML file publicly visible when you navigate to it? The address would be similar to this, but would have your unique file number:
You didn't mention if you manually created the file from the email instructions, but allow me to offer this:
I encountered a similar issue when verifying my first website.
I have found it easier to use the verification process directly from within the Norton Safe Web page rather than from the email instructions. This method will also create a properly formatted HTML Authentication File without the need to manually craft one. The slightest error in manually creating the authentication file may prevent verification.
1) Please remove the current nortonsw file from your remote site (server).
2) Log back into Norton Safe Web > My Profile > Site Dispute and you should see the name of your website and three options listed under Action.
3) Click on "get authentication file”. You will be presented with a new window indicating a file download. "Save" the HTML file to a convenient location on your computer.
4) Using your site building program, upload / copy the saved HTML Document to your Root Directory.
* The Root Directory is the uppermost level of your site where your web pages are located.
Different hosting companies and site building programs will vary, but here is a Dreamweaver layout of a small website, showing the nortonsw file in the Root Directory.
(Please note the nortonsw file is not within a sub-folder)
5) To confirm that you have correctly uploaded the file, go back to Norton Safe Web > My Profile > Site Dispute and click on the option "verify site ownership". A reminder message will pop up asking you to confirm that you have placed the "authentication file" in your Root Folder. Click OK.
If you have correctly placed your file you will see a confirmation message.
You should then see "ownership verified".
If you still get an error message, please let me know and we can try an alternate method.
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