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Newbie
meowdes
Posts: 3
Registered: ‎07-09-2010

Website can't be verified

I have a site to be verified but it won't have it, keeps telling me to upload the html file or add the meta tag.

 

I've removed the site from the profile and readded more than once, used the html file downloaded directly from the profile page and added the html tag but still getting the same. Please can a Norton bod check it:  crestacarpets.co.uk

 

 

Thanks

Yaso_Kuuhl
Posts: 5,533
Kudos: 1,402
Solutions: 526
Registered: ‎02-19-2009

Re: Website can't be verified

[ Edited ]

Hi meowdes,

 

I will ask our Safe Web Guru Phil_D to have a look at your website and give you further instructions. Thanks for your patience :-)

Ladies and Gentlemen, we are now ready for take-off. We would like to remind you that smoking and flaming are prohibited on all boards of this forum. We wish you an enjoyable flight with Norton Airlines.

Phil_D
Posts: 7,280
Topics: 190
Kudos: 2,356
Solutions: 365
Registered: ‎06-10-2008

Re: Website can't be verified

Hello meowdes and welcome!

 

The Safe Web meta tag appears to be properly formatted and placed on your home page.

 

I will notify the Safe Web team of your issue.  Please allow them a day or two to respond back to you in this thread.

 

In the mean time, could you double check that the URL you submitted to Safe Web exactly matches your website address, letter for letter?

 

To be notified by email when a reply is posted, go to My Settings > Preferences and check the box for: "Automatically Subscribe Me to Topics I Participate In".

 

 

Norton 360 • Norton Internet Security • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •

Newbie
meowdes
Posts: 3
Registered: ‎07-09-2010

Re: Website can't be verified

[ Edited ]

Thank you.
Phil, yes it does match. Meant to say I used the URL directly from the email to check the HTML file contents as well so that has it OK :o)

Phil_D
Posts: 7,280
Topics: 190
Kudos: 2,356
Solutions: 365
Registered: ‎06-10-2008

Re: Website can't be verified

Thanks for confirming that.

 

Hang in there, the Safe Web team will be along to check the code for you.

Norton 360 • Norton Internet Security • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •

Symantec Employee
rajesh
Posts: 338
Registered: ‎06-04-2009

Re: Website can't be verified

Hi meowdes,

 

 I have verified ownership & queued up your website 'crestacarpets.co.uk' for analysis, soon new rating will be reflected in safeweb.norton.com.

 

Rajesh

Phil_D
Posts: 7,280
Topics: 190
Kudos: 2,356
Solutions: 365
Registered: ‎06-10-2008

Re: Website can't be verified

Wow!  Under an hour!

 

Great customer service, Rajesh!

Norton 360 • Norton Internet Security • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •

Newbie
meowdes
Posts: 3
Registered: ‎07-09-2010

Re: Website can't be verified

Great stuff, thanks very much Rajesh!