Bulldoggy wrote:
This is certainly a step backwards. The technical/engineering department at Symantec needs to kick the marketing department to the curb. Complaint registered at the URL you provided.
Hi Bulldoggy,
According to the NIS 2012 release announcement, they claim that this is a step forward ... for Performance. What they said in the announcement was this:
Performance
Users need to keep their computers running faster – we understand that. If a product doesn't use system resources judiciously and causes the computer to slow down; users may disable certain protection features and get vulnerable to attacks. Performance is of utmost importance for security products. At Norton, performance is always at the heart of the improvements we make to the products and we continue to innovate to achieve better performance. For the 2012 release, we are working in 50+ areas related to performance. To highlight a few high-level areas:
- Reduction in footprint, resulting in smaller download and install sizes
- Faster startup and shutdown .....
Thus, what seems to have happened is this: Symantec apparently wanted to reduce the footprint of the download and the install size of the download, so one way to accomplish this, of course, was to do away with In-Program Help. That would eliminate lots and lots of lines of code! At least, that's one way to view it. 
RichD
Umm...
@ Bulldoggy and others...
Just my two cents...
I have felt very strongly from the beginning that the omission of a local (i.e. HDD/SSD resident) Help Facility will only cause chaos and confusion. How can a little itty bitty .CHM file slow down your system? Come on! System performance is a lame excuse on the part of Symantec, as is a Smaller footprint (at least from the standpoint of a Help Facility.)
The main reason why this was done, in my opinion is to have dynamically updated web pages for support and that is a good thing.
However, there are times that the Help Server is bogged down, negating the content/speed benefit or when you are using the program help offline and then there is no help facility available!
Here's what I propose:
1) Restore the Help System with a comprehensive, local, searchable help file.
2) Allow the user to check for additional information concerning the subject matter online, if available with a click.
NIS 2012 might just be at a point that nothing can be done to truly speed performance more than it is now, except for tweaking some algorithms and getting rid of some non-essential/seldom used features. I think it is overdeveloped.
NIS 2011 was just right in terms of performance and footprint. Too much eye candy compromises performance.
Part of the problem lies with the speed of the Internet and that is something for another thread.
Keep in mind that your broadband speed (or dial-up 
) will constantly vary.
End of rant.
Atomic_Blast :)
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