Norton Internet Security / Norton AntiVirus

[mgbmike]

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jeffw wrote:

Hi Mgbmike.  I'm a developer on the Insight team and have been looking into your issue.  It turns out that your configuration of 'Download Statusbar' is running into the same right click bug that Abro pointed out earlier in the thread - http://community.norton.com/t5/Norton-Internet-Security-Norton/What-is-WS-Reputation-1/m-p/228465. 

Until the right click issue is fixed, can you disable the 'Manually Scan Completed Downloads' checkbox under the Virus Scan options in the Download Statusbar plugin?  Norton already integrates with Firefox to scan all of your downloads using the appropriate Insight logic, so this secondary scan by Download Statusbar is unnecessary.  Disabling this scan will not reduce your protection in any way, and you can be confident that Norton is still protecting you.

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I will disable the manual download statusbar autoscan right now.

Thanks for staying on top of this and hope the problem everyone is having is resolved soon.

[abro]

All - Good news - a fix is coming. It turns out that the command line call of Norton (something we previously haven't seen used often) can have an issue that results in WS.Reputation.1 triggering. This fix should be out shortly - likely by tonight. In the meantime, avoid using the Norton command line, particularly for scanning non-executable files.

-Adam 

[Hawk54]

Same here been getting a on a couple of downloads where I have downloaded from before

with no problem and gor this WS.Reputation.1 and was quaranteen.

you have said you looking to fix the problem will it be included in the updates or do we need

to download seperately

[zulfikar_ramzan]

Hi Hawk,

The fix will happen on the back-end, so you don't need to worry about a separate download. 

Thank you to all for bearing with us on this issue.  We are actively working on getting the resolution in place.

Zulfikar

[3play]

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abro wrote:

All - Good news - a fix is coming. It turns out that the command line call of Norton (something we previously haven't seen used often) can have an issue that results in WS.Reputation.1 triggering. This fix should be out shortly - likely by tonight. In the meantime, avoid using the Norton command line, particularly for scanning non-executable files.

-Adam 

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I might be missing something but it obviosly doesn't happen with non-executables only

http://community.norton.com/t5/Norton-Internet-Security-Norton/Again-Repuation-1-detections-for-ever...

[3play]

Seems fixed now.

09:28 GMT+2 (UTC+2)

[Hawk54]

Seems to me its been fixed as the 2 files I had this trouble with are OK now

Thankyou for fixing quick

[mgbmike]

I just did some test downloads with virus autoscan enabled on download statusbar and it appears to be working correctly again.

[Cyron]

Yep, it's fixed. I just did a test. Thanks for the quick fix and the exemplary cooperation. Well done, guys! :-)

[ATe58]

Fixed? So why am I still seeing that running part of Minefield eg plugin-container.exe is again claimed to have this WS.Reputation.1?