01-16-2009 08:07 AM
<< 1) Virus Scan Hangs and nothing happe. I have to re-start my System ... >>
Try going into Configuration and changing "Check compressed files" to OFF.
-- if the compressed file has a very deep series of files within folders within folders .... (if you see what I mean) it can take the engine a long time to expand down to the full depth and this may give the impression of freezing.
-- Norton will check any file that is extracted from an archive so you are protected against attack when you access the archive.
Worth trying if only for diagnosis of that part of your problems.
I can't help on the other two but you can certainly be helped with the subscription problem if you can specify what it is, other than you are having difficulty in getting NIS 2009 working fully. If all else fails Norton does have a 60 day warranty under which you can get your money back but I hope that won't be necessary!
01-16-2009 08:39 AM
Have you done a search on the board to see if anyone else has had similar problems. I looked under Security Inspector and found this message from mfriend:
I had the same issue (several times) in both the Beta and the final version of NIS 2009 with certain logins showing in the program when logged in to the backend of the program, but not showing in the drop down list. Mine only seemed to disappear when:
1. I had saved the file from within NIS 2008 and then opened/imported into 2009.
2. Seemed to be mostly when I used the 'folders' feature of NIS 2009 (folders for the logins which makes it much easier to organize the logins).
On my computer I found that for the logins that did not show in the browser drop down, if I deleted them, and re-added them, they worked fine from there on out.
That might give you something to try out. Your system is Vista 32, 5 user. Have you had any other issues on your other machines or have you installed the others?
I found it useful to open the main screen on NIS and then run a full scan. Just move the scan window over so you can watch the CPU meter. You can watch as your files are scanned which ones cause the CPU to go high enough to cause freezing. If there is a particular file or program that is causing the scan problem you can decide whether to keep it or delete it. I had trouble with an old version of OpenOffice.
You still have not told us what other security programs you have installed. Many of them conflict so it might be helpful if you provided that information. Since Norton runs in the background, similar programs will also cause freezing.
Your question about Security Inspector was answered by Floating Red as follows:
Security Inspector is currently in Beta and will be an Add-On for Norton 2009 Products, if the User wishes to have that Component of Norton 2009.
This program probably had to be changed to work more efficiently in NIS2009. It is in beta, which means that it is still in the testing phase. It might not work perfectly yet. Use at your own risk. Yes it is different from 2008 but that usually makes it better, not worse. If you have improved usage, it will be worth the wait for Security Inspector. Computers and programs are constantly changing, nothing remains static.
01-16-2009 06:47 PM
huwyngr & delphinium - some very useful information there.
I'm afraid I can't be of much assistance with your scanning issue. Some good advice has been offered by huwyngr & delphinium, but failing that hopefully one of the other Symantec employees who monitor this forum and know more about these things than me may be able to help. Of course if the advice below resolved your issue, please do post back here (or somewhere) so everyone will know what the fix was.
01-19-2009 10:44 PM
Thank you Mr. JohnM for your support I feel that Symantec will look into the matter and act on it before its too late.
Mr. dolphinium : Thank you for working so hard to get some way out. But, please try to understand we can do upto some limit. But, if application have some bugs we can not do anything.
As far as "Identity Safe" solution is concern it might work but again it shows that the application does not have backword compatability.
And as far as "Security Inspector" is concern Symantec just can not walk away by saying that its' beta. As the same has been given as part of the product in NIS2008. Its something like if we buy new Car and the car company says that Air Baloons might not work properly as we are still trying to get best for this car. So, it is upto you to go for it or not. But, you have to pay for it :( . As once facility given it should not be withdrawn.
Anyhow, I think NIS2008 still better then NIS2009 as its working without any major problem. And I would like to com back to NIS2009 when it will be 100% ready including everything.
So, the moral is "Better try new release before buying" earlier it was not with symantec products.