Norton Internet Security / Norton AntiVirus

[mijcar]

I installed NIS2010 over NIS2009 on my wife's XP3 system.  Part I was slick and lovely.  It found NIS2009, uninstalled it and installed NIS2010.  But not really.  What it did was have everything in place for a reboot at which time the swap would take place, thus giving virtually no window of opportunity for malware to slip in between uninstall and install.  Bravo for that!

But, after the return to the desktop, nothing happened.  And then more nothing happened.  And then still more nothing happened.  Were it not for my experience with recent Norton installations, I might have clicked on something and created a disaster.  Instead I waited.  After almost five minutes (five minutes!), the activation screen popped open, I clicked okay, and the activation was completed.

Old settings were transferred over without problems and everything seems okay.

But remember, after the reboot, wait!  And wait and wait and wait.  Don't open other applications, especially not a browser, because any of these actions will try to invoke the security suite and the security suite is busy finalizing its installation.  So wait.

[SGFC Regular Contributor]

There must be some hidden problem on your machine. Because I installed this update/upgrade on 3 hard disks. Without that kind of issue.

Here's what I did:

1) Ran Norton Removal Tool

2) Restarted

3) Ran Norton Removal Tool again

4) Installed the Update/Upgrade

No waiting what so ever.

[mo]

Thanks for the warning mijcar.

[Kurt]

Hi mijcar,

I´ve seen the same behavior in the past, not with NIS 2010, but on earlier versions.

And as you say, at that time only my experience and a feeling to take precautions

by NOT being connected to the internet, prevented my system to be infected with

malwares.

Don´t wait, disconnect from the internet first of all, just to be on the safe side, and

reconnect to the internet when you´re sure NIS is  completly installed with all security

options in place to be configured.

The activationscreen appearence is a good sign, that everything is working correct.

Thanks for your exellent warning !!

Message Edited by Kurt on 09-08-2009 11:12 PM

Message Edited by Kurt on 09-08-2009 11:13 PM

[Kremmen Super Contributor]

From past experience, running the NRT on my system is not recommended as it also zaps Ghost, Partition Magic and Systemworks, which causes more grief than wanted.

Shame there is not a NRT that just does one particular product.

ps: It is some time since I ran NRT but that's what it did last time.

[brummie Regular Contributor]

Mjcar,

Great post, but I'm in the middle of the auto upgrade process and yes everything went fine, downloaded the file but now it has been installing for over one hour, is this correct? The little box is sitting on the screen with 'Installing' in green lettering and the bar goes very slowly across the box! (I am writing this post on another pc) 

[brummie Regular Contributor]

I have been sitting watching the screen showing 'Installing' for getting on for one and a half hours, is this right? I did the auto update process from my Norton Acc't and the screen now shows 'Installing' in green lettering but seems to be going on forever? I am now getting a bit worried that all is maybe not well. If anyone knows this is normal then I can relax a bit.

[Stu]

That doesn't sound right. I would uninstall and install on a clean state

Message Edited by Stu on 09-09-2009 10:25 AM

[Yaso_Kuuhl Norton Fighter]

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brummie wrote:

Mjcar,

Great post, but I'm in the middle of the auto upgrade process and yes everything went fine, downloaded the file but now it has been installing for over one hour, is this correct? The little box is sitting on the screen with 'Installing' in green lettering and the bar goes very slowly across the box! (I am writing this post on another pc) 

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Hi brummie,

Is the bar still moving? Sometimes, it can take really long. It's not unheard of. However, if it remains frozen for such a long time, then something is not quite okay...Having never been in this situation before, I cannot tell you how to proceed if it is frozen...I dare not recommend anything.

Message Edited by Yaso_Kuuhl on 09-09-2009 10:28 AM

[brummie Regular Contributor]

Good morning Yaso,

Yes it is! In fact, my NIS 09 is performing a 'full system scan' in the background, it is taking so long. I can understand it in a way as the download itself was 80 MB so it must be one massive install!