10-23-2008 07:31 AM
I posted a of couple times about the 'Framework' problem that rendered my computer unprotected from an Internet security aspect. It seems that this specific problem is not just something that I have to deal with, as other's have commented on the same problem, which seems to be intertwined through a number of threads in this forum. It would be great if someone could consolidate the different threads that have the 'Framework' problem as the main topic discussed.
I decided to post to the one that had the words in the thread title that I could associate with as it relates to what I am experiencing.
This posting may be another thread in someone's view that should be consolidated, if that is correct then this should be moved to an appropriate thread that deals with this specific problem.
I also noticed that some folks took the time to 'banter' with each other. I am not sure if that was something related to societal 'relevance', or not. I find this somewhat disappointing, but I do not control those types of situations. I have hope that this forum will be of great assistance to my knowledge base regarding Norton products. People post for many reasons, and this is good for Symantec's existing customer base, or a potential customer whom may use the information to either compare to their own experiences, or to make a purchasing decision as to what product they might invest in.
Anyway, I find myself, at this point not able to use the product that I purchased which is Norton Internet Security 2009. I paid money for this product and I reasonably expected that patches or updates would be released over time of usage. Due to this particular 'Framework' problem being posted on the forum I am left with the thought that a 'user' may have first brought this forward and Symantec did not know of the problem before. However, Symantec should have already had knowledge of this problem, as it directly effects their customer base, and have already released a fix for it. Ultimately I really don't care who first broached this problem, what I care about is a fix for it. There has to be a great number of Symantec resources or problem resolution teams that can address this quickly and secure their company's product reputation in the market place.
As of now I don't see anything about a fix being completed and made available for all of Symantec/Norton Internet Security 2009 users.
If this fix is available now I would certainly appreciate it if someone would enlighten this forum, and all of the NIS 2009 users, so that they can use the NIS 2009 product with confidence. It's quite possible that I personally am not aware of a fix being completed, as my remedy for this problem was to install Trend Micro's PRO suite, on a 30 day trial basis, until such a fix was issued for this, and any other problems that have gained significant attention as this one has.
I believe that NIS 2009 has a great GUI and is easy to use, of course not being able to use it as I intended makes it difficult to sustain the thought that I made a worthy investment, or not.
I also see that Spy Sweeper is under some duress in this forum. I recently purchased a computer and had planned on using Norton and as was offered as an option, Spy Sweeper, to address, in a specific process, the spyware that permeates throughout the Internet. Just after the installation I realized that it was not working with NIS 2009 and removed it. I am not sure what to do with this program at this point. I have some hope that Symantec will review this, as well.
I think that it's informative to comment on programs that do or do not work with NIS 2009, as most folks pay for these products in hard earned USD and with information that they can assess make an appropriate decision about using a program that is asserted to not be compatible with NIS 2009.
The present time analysis for my situation is that I am making an uninformed :-) determination by using a Trend Micro PRO 30 day trial to allow for the 'Framework' fix to be released by Symantec/Norton. My original request stands; where is the NIS 2009 'Framework' fix?
11-07-2008 11:59 PM
I had the same problem. I contacted norton support, and they took over my machine, trying a few things with no success. They told me that they will be back in 48 hours with a solution, as this has to be escalated.
Well, no one returned to me, and left me with a useless piece of software, that was crashing everytime i checked my emails.
By myself, i've found a temp solution, by removing on the emal scan options, the option to protect delays (don't remember now the exact sentence on the GUI, but it is the first option from the three checkboxes under the mail scan options).... since then no crashes... but i feel that it is not 100% correct. Also the fact that they didn't returned to me, shows that they know there is a problem, but do not have a solution for it yet. petty that a company of this magnitude, are acting and neglecting the loyal customers like this.
Maybe we should search other products, although until know, i was very happy with norton solutions.
11-08-2008 08:52 AM
Sorry to hear about your experience with the Customer Support running your machine and not coming back to you. I've seen a few reports of this but not for some time now.
Thanks for posting the workaround you found -- I think I know the setting you refer to.
Norton is changing enormously these days as you can see if you browse these Forums -- plenty of Staff are here and they come in honestly when there are bugs. In any large organization things do go wrong but I see plenty of signs here of them fixing them.
I don't myself know what the actual Framework problem is (or are <s>) since I've not encountered it to my knowledge but if you do a search on [Framework] here you will see plenty of messages concerning it and plenty of intervention from Symantec Staff -- names in red.
11-08-2008 09:31 AM
Do you have your priority # for your communications with Tech Support? If so, can you PM (Private Message) that number to me so I could forward it to them?
11-08-2008 10:25 AM
If you have a tabbed browser I recommend using Right Mouse Click / Open in New Tab or Ctrl+Left Click since the system does not make it easy to get back to where you started from when you have finished your PM .... or if you want to check something in the thread.
11-08-2008 10:49 PM
Thanks for your response. Since i'm in the office now, i have the reference number at home, and cannot post it here. I'll do that tonight when i'm back home.
Anyhow, the workarround is just a workarround, and i do expect a real fix for this issue. I hope that the workarround will help you find out what is the problem, as it seems that it is a general one, and not only related to my setup.
Just as an improvement idea, maybe it will be better to send an email with the reference number info, instead of typing in up on the message window with the support team :O)
11-12-2008 11:39 AM
We should have a patch released soon that should take care of this issue for you. This patch will be released very shortly. I'll post an announcement on the forums when the patch is finally available for everyone. If you still have this issue with the patch, please reply here and let me know.