Norton Internet Security / Norton AntiVirus

[omonimo]

Hello After the last updating og Norton 2008 my PC at shurdown don't go off but restart, I discovered that on the shutdown appear a blue screen saying: error 0x000021 Logon terminated unexpectly 0x00000 nothing other change are done in that case. Possible conflict with the windows firewall ? yours Alberto

[ThreeGuser]

Hey there!

Version 2008 is very old version . Perhaps you may know , but currently we have Norton 2011 available . After 2009 (including version 2011) Norton products are much better , smaller , lighter ...

If you know about version 2011 , is there any reason for you not to update to it ?

As long as your subscription/license is active and valid , you are entitled to a free upgrade to the newest version .

I recommend you first use Symantec Norton Removal tool - get from www.symantec.com/nrt

, then download your Norton version and install it :

Norton Antivirus : www.norton.com/nav11  or  Norton Internet Security : www.norton.com/nis11

Let us know the final result after that

[omonimo]

thank you for the suggestion, but maybe could the antivirus the guilty of my problem ? Alberto

[Jakesteve03]

Hi omonimo,

Welcome to the Norton forum!

Antivirus is not the culprit here. "error 0x000021 Logon terminated unexpectly 0x00000" is a Windows error. It would be easy for us to help, if you provide us the complete details of the error message (error message/error code). You can also go through the following link and look for help:

http://support.microsoft.com/ph/1173#tab0

[floplot Norton Fighter]

Hello omonimo

Please try running the program that Delphinium suggests in the post that is marked as the solution in this thread. It may give you the cause of your windows problem and it should tell you why you had the blue screen. Thanks. Thanks also to Delph.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Free-upgrade-to-NAV11-causing-reboot/...

[omonimo]

Thanks to everybody, I suspect the updating of NAV because it was very heavvy and the problem born after it, the strange thing is that there isn't no trace of the crash in the event viewer. At this time to evrybody, to be continued ciao Alberto

[omonimo]

Surprise

last friday (5/11/2010) I update NIS and suddenly it found a troyan in my PC, exactly the virus named Troyan.generic, NIS  removed the file WINJTY32.DLL and the registry key related, after that no problems, all is OK !

I update NIS sever time after the rise of the problme, was I so unlucky to be shoot by an unknow virus till to last fiday ?

All good what ends good........... (is so in english ?)

Alberto