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Visitor
kvictory
Posts: 5
Registered: ‎01-10-2012
Accepted Solution

Windows Explorer shutting down and starting up over and over again

Windows Explorer kept sending a pop up that it was shutting down

Then another pop up would say it is starting up again

This happened over and over. I tried to fix for two days, then I disabled the Norton Managed add-ons and it stopped.

 

Right before all these problems I was playing around with video clips from a flip share camera

 

What do I do now? Should I uninstall Norton and install again. If so how do I do that. Also all my icons are gone.

 

 

 

dickevans
Posts: 12,447
Registered: ‎04-08-2008

Re: Windows Explorer shutting down and starting up over and over again


kvictory wrote:

Windows Explorer kept sending a pop up that it was shutting down

Then another pop up would say it is starting up again

This happened over and over. I tried to fix for two days, then I disabled the Norton Managed add-ons and it stopped.

 

Right before all these problems I was playing around with video clips from a flip share camera

 

What do I do now? Should I uninstall Norton and install again. If so how do I do that. Also all my icons are gone.

 


Welcome,

Obviously something is wrong. Let's start with the easy steps first. Can you do a full scan with your installed Norton product?

If you can and it comes up clean can you download, install, update and run a full scan from the desktop using Malwarebytes free scanner found here:

http://www.malwarebytes.org/products/malwarebytes_free

Please report back with your progress or failures so we know where to go next

Thanks

Dick
Win7x64 SP1 current NIS V21
Visitor
kvictory
Posts: 5
Registered: ‎01-10-2012

Re: Windows Explorer shutting down and starting up over and over again

ok I did what you said but it did not work. My computer has two users, the administrator user works, and that is where I am running every type of security scan, norton and malwarebytes etc.. all coming up clean or fixed. The other user which I allow others to use email and web browsing is where the pop up boxes keep coming up "Windows Explorer has stopped working" windows is checking for a solution to the problem" then another pop up says " Windows Explorer is restarting" this goes round and round and refreshes the screen every time. I was able to get on the internet in between these pop ups and disable all my add ons. I have followed everything in windows support but I am doing it through the administrator side, which I am not sure if it is affecting the side that is acting up. I got my Icons back when I restarted.

SendOfJive
Posts: 10,814
Kudos: 4,861
Solutions: 780
Registered: ‎02-07-2009

Re: Windows Explorer shutting down and starting up over and over again

Hi kvictory,

 

Windows Explorer (the file-system manager) is not the same thing as Internet Explorer (the browser).  It sounds like you are doing browser troubleshooting, which will not help.  See the following article for some things you might try:

 

http://www.ghacks.net/2010/04/27/windows-explorer-has-stopped-working-fix/

Dion_O
Posts: 17
Topics: 0
Kudos: 2
Solutions: 0
Registered: ‎11-13-2011

Re: Windows Explorer shutting down and starting up over and over again

hi Kvictory,

 

 

 does your PC really shut down after the message pops up?

 

try runnng NPE (Norton Power Eraser) in safemode with Networking www.Norton.com/npe

or if your computer would not give you enough time and then shuts down

to cancel the power off process enter

"shutdown -a" on the Run window that should cancel shut down and would allow you to continue with the trouble shooting

 

hope that helps

I think therefore I exist
Visitor
kvictory
Posts: 5
Registered: ‎01-10-2012

Re: Windows Explorer shutting down and starting up over and over again

I agree that it is was a Windows problem not internet problem. I did everything you said and guess what? It stopped! Yeah. I have yet to try anything else  but at least I am able to navigate in that user window. Thank you very very much. Although I may be back.

 

SendOfJive
Posts: 10,814
Kudos: 4,861
Solutions: 780
Registered: ‎02-07-2009

Re: Windows Explorer shutting down and starting up over and over again

You're welcome.  We'll keep our fingers crossed that the issue does not return.

Visitor
kvictory
Posts: 5
Registered: ‎01-10-2012

Re: Windows Explorer shutting down and starting up over and over again

Things are working a little better, but something is still not right. Because I am a nervous wreck I am trying to backup everything onto a CD. So Far all documents and downloads worked but when I get to my pictures and open the picture file up I got that message again that "windows explorer has stopped working" windows explorer is restarting" and I don't have enough time to copy the pictures to the disc before it closes down on me. Also I have videos from a flipshare camera that I want to backup but the flipshare program won't even open up anymore. Hope you can help.

Visitor
kvictory
Posts: 5
Registered: ‎01-10-2012

Windows Explorer shutting down and starting up over and over again

 

 

Because I am a nervous wreck I am trying to backup everything onto a CD. So Far all documents and downloads worked but when I get to my pictures and open the picture file up I got that message again that "windows explorer has stopped working" windows explorer is restarting" and I don't have enough time to copy the pictures to the disc before it closes down on me. Also I have videos from a flipshare camera that I want to backup but the flipshare program won't even open up anymore. Hope you can help.

Visitor
rrgg
Posts: 1
Registered: ‎01-19-2012

Re: Windows Explorer shutting down and starting up over and over again

Explorer has a preview function which tries to make a thumbnail of your videos.  It's has been known to repeatedly crash Explorer (on XP anyway) if there's something unusual about the video file.  You can disable this function by unregistering some DLLs or something.  Since I don't remember exactly, I'll let someone else explain how to do it or else maybe a Microsoft forum is better.