Norton Internet Security / Norton AntiVirus

[Tarboro]

I suddenly noticed that my Windows Internet Security had been disabled. When I try to re-activate it, the options were unavailable to be changed...It had been grayed out, and I could not turn it back on. Is this related to Norton Antivirus or Spyware Search and Destroy Program on my computer. I have had Norton for a while, and it has never disabled my firewall. So, I was confused why this was the case, and what I needed to do to get the firewall enabled? Your help would be greatly appreciated! Thanks!

[dbrisendine Norton Fighter]

What do you have on your system?

Windows Internet Security?

Norton Internet Security?

Norton AntiVirus?

Spybot Search & Destroy?

What is your OS and service pack?

[Wal]

You will also notice you have an  XP vitrus tool alert ........in anycase what you have is a virus and yo uneed to download and run MALWAREBYTES ,.. do a full scan and dont click on anything that pops up ANYWHERE........ it will remove it and all should be well.

[Tarboro]

I have Microsoft Windows XP, Home Edition, Version 2002, Service Pack 2. I will need to upgrade to SP3 soon.

I have the most up-to-date Norton Antivirus. I have PC Tools Spyware Doctor and very recently got Spybot Search and Destroy. Also, have Malwarebytes Anti-malware and PC Tools Regsitry Mechanic. I recently had virus issues and I was very concerned that some softwares weren't picking it up. I noticed after I ran the Spybot Search and Destroy, that all of a sudden Windows Security firewall was disabled. However, I'd like to enable it, or at least confirm where the firewall is, or if it is now a Norton Antivirus firewall or something?

[Tarboro]

By the way, on a seperate note, I did figure out that I had atdly3 rootkit issue as well.

[floplot Norton Fighter]

Hello Tarboro

If you have Spybot installed with TeaTimer enabled, that will interfere with any cleaning up of malware. Teatimer prevents necessary changes to the registry which is usually required to clean up a computer. Most clean up instructions will tell you to uninstall Spybot. Besides that, Spybot only updates like once a week whereas Malwarebytes free version updates several times a day in an effort to try and keep up with the malware. Spyware Doctor has a real time part that interferes with Norton products also. Some times having too many programs that do the same thing is an over kill and will result in more malware being installed than can be prevented.

If you have NAV 2010 installed, there is no firewall with that program. If you have NIS 2010 installed, then there is a fire wall installed.

Since you some how found out that you do have some sort of rootkit,, that could account for your windows firewall being disabled.

[Tarboro]

Thanks for the information. Yes, I found out about the tds rootkit issue, because somebody else on the forum reported the same webpage redirection and IPS submission issues. His issue was solved, and I followed the same steps and removed the bug from my computer. I do not believe that was the cause of the firewall issue, because the issue is still there after the bug was removed.

I actually have Norton Antivirus and not NIS. So, like you said, the firewall must not come from there. I believe it is due to Spybot Search and Destroy. After I ran, Spybot Search and Destroy, that's when I noticed that the firewall had been disabled. I disabled Tea Timer already, but I believe that running it still caused it. In fact, one of the areas that was "repaired" had something to do with Windows Security firewall. I had thought it was fixing it, but it looks like it may have disabled it. Would uninstalling Spybot fix the problem or is there something else I need to do?