Norton Internet Security / Norton AntiVirus

[chili]

Hi All, Is there an issue with Windows Vista Service Pack 1 and Norton Internet Security 2008.  I recently installed the service pack and ended up with an error code "3038, 107" after running my next daily scheduled virus scan.  I tried the suggestion posted on your web site and it didn’t work.  I ended up do a complete reinstall with my HP Pavilion Computer model a1720n twice.  The first time was unsuccessful as I included the service pack update and ended up with the same error code when I tried to run a scan.  The second time I left out the service pack and everything is now working fine. 

Now I am afraid to install the service pack.

Has anyone else encountered this problem?    

[Stu]

Sorry no problems here.

Are you sure it started after installing SP1

[chili]

I had been running Norton Internet Security 2007 beforehand with no problems and upgraded to 2008 a few months previous to the problem.  The only program I run in addition to Windows Vista is Microsoft Office 2007.  The problem occurred the morning after I ran the service patch.  

[Kurt]

Hi chili and Stu,

I have had nearly the same situation, when upgrading XP SP2 to Vista Ultimate SP1 all-in-one.

With the first 2 or 3 attemptes to upgrade I got this error 3038.107 everytime I did a " Full Av-scan".

This errorcode happend in the same Windows-folder - inf.

An installation of N360 v2 cleanup everything and after reinstalling NIS 2008 I have had no errorcodes

at all.

The last time this errorcode came up was April 12th, so for 3 weeks now my system is working ok.

There must be some files left behind causing your issue, chili.

Stu, could a cleaning using the NRT do the job?

Kurt 

[Stu · Accepted solution]

---

Kurt wrote:

Hi chili and Stu,

I have had nearly the same situation, when upgrading XP SP2 to Vista Ultimate SP1 all-in-one.

With the first 2 or 3 attemptes to upgrade I got this error 3038.107 everytime I did a " Full Av-scan".

This errorcode happend in the same Windows-folder - inf.

An installation of N360 v2 cleanup everything and after reinstalling NIS 2008 I have had no errorcodes

at all.

The last time this errorcode came up was April 12th, so for 3 weeks now my system is working ok.

There must be some files left behind causing your issue, chili.

Stu, could a cleaning using the NRT do the job?

Kurt 

---

It's most certainly worth a shot.

First use the NRT tool to be sure your machine is Symantec clean. Than reinstall 2008

[Mitka Spam Squasher]

Hi:

 Yes, I have encountered the same problem and have replicated the same things you have mentioned. Vista SP1 has been problamatic with NIS 2008. I hope Symantec can solve this problem qucikly because it is quite annoying.

Mitka

[Kurt]

Hi Mitka,

I have since my last reply uninstalled Nis 2008 and reinstalled it again. This improved my setup a bit.

An upgrade to the latest version 15.5.0.23 has been working 2-3 days and is so far an improvement

without any issues or error messages. It is also faster.

My experience is not long enough to say more at the moment.

I hope there are other users with longer experience, that can tell you about this.

There are publications on other forum that say Vista SP1 is the cause of this.

I have at the moment not any indications were I can say the cause is.

It is not clear to me.

Kurt

[Tony_Weiss Administrator]

Hi chili,

You may also want to check out this Knowledge Base article on that specific error:

http://service1.symantec.com/SUPPORT/norton2008.nsf/0/856872ee5c8556146525734e006237a2

 Be sure to check out the "What if this doesn't work?" section of the article if the directions do not resolve your issue. Thanks!

[Markus]

Hi Tony,

I have the same problem. The full scan within VISTA 32bit crashes with the error message 3038, 107 - each time with a different file from "C:\...\DriverStore\FileRepository...". Deactivating the scan of compressed files didn't solve the problem for me.

What can I do?

Btw: Refusing email support by Symantec is really annoying...

Kind regards

Markus

[chili]

Hi Stu,

First use the NRT tool to be sure your machine is Symantec clean. Than reinstall 2008.

Chili