Norton Internet Security / Norton AntiVirus

[dannay]

Hello,

Recently i have used Zuseme and Zenseme.. these are not well known programs basically they are used with Last.fm and microsoft products including Zune mp3 players and Windows Phones which i have.

Basically when i download both the products they are scanned and are fine, i unzip them and scan again and still fine.

Basically i have Zenseme on my laptop and norton hasn't said anything about it, i have used it around 2 times it basically fetches what songs i have listened to on my phone and then uploads them to Last.fm.

When i used this program on my computer i tried uploading the songs to last.fm  and Norton 'Sonar' kicked in and deleted the program. This has also happened with Zuseme.

Sorry if this sounds confusing, but basically they both have around 200 or more users and no one else has experienced any problems with them, i have asked the owner and he said i may have an overprotective antivirus.

I was just wondering if anyone has used these files and found that they are bad? or is there a way i can give the links to someone and they can actually test if they are actually bad programs or if it is a false postive?

The links the the last.fm groups are:

http://www.last.fm/group/ZenseMe

http://www.last.fm/group/ZuseMe

Sorry if this doesn't make much sense.

But thanks for the help.

[dannay]

Does anyone know if there is somewhere where i can send the files off to be scanned or something to see if its just a false positive or if its actually bad?

Ive tried, Virustotal.com and it didn't find anything bad, like i said norton says its not bad but then its been running a while sonar is suddenly like thats bad and removes it :S

[huwyngr Norton Fighter]

Dannay,

I'm sorry your query went without any answer for a week -- I've asked some of my colleagues to jump in.

I think there are routes for submitting possible false positives and for excluding files or folders from examination ....

It would help to know a bit more about your system so here's my boilerplate on this:

What version of Windows are you using including Service Packs and whether 32 bit or 64 bit as well as the Name and Version ID of the Norton product that you are using -- Help or Support / About is where that is, in the format of nn.nn.nn.nnn where n is a number.

If you have the COMCAST version of Norton 360 / Security Suite and not the normal commercial version please be sure to tell us.

If you get any error messages please give the exact wording of them as well as any other background that could be helpful.

Please also say what internet browser you are using -- name and version number ...

Hang on for some help ....

[SUBASH_PRABU Symantec Employee]

Hi

   Please Submit the files in here for testing.

In the meantime:

First try this:Goto History in the Norton Interface->search for the instance of that detection and goto more details and see if you can restore & exclude those files.

If above steps are not going well: Exclude the files by adding exclusion in the Norton Sonar Feature(Settings->Antivirus and sonar exclusions->Items to exclude from Sonar Autoprotect and download intelligence->Configure). As the files were removed while executing only, so you can go ahead and Reinstall the software and then goto the location mentioned above and exclude those .exe files.

[dannay]

Hi thank you i have submitted the program :)

im using norton internet security 2012, version: 19.5.0.145

[Carlos_Linares]

This issue should be fixed with yesterday's SONAR update :)