07-03-2009 05:15 PM
07-03-2009 05:25 PM
If you want, you could run a GMER scan and post the log here. We could tell you what you have possibly.
Download GMER from http://www.gmer.net and run the program. Select "Scan" and then "Save" the log. Then attach the log file as a text file to a post here. It will be reviewed for possible malware and we will get back to you. Again, thanks for your help in this.
07-03-2009 10:23 PM
Well doesn't look like any RootKits are there but you do have something weird going on. For the time being uninstall Spyware Doctor and whatever else you have from PC Tools. Then follow these:
Please download MalwareBytes' AntiMalware from this LINK . Choose the free version as this does not have a real time scanner that will interfere with Norton products. Install the program and update the definitions.
Boot into Safe Mode:
Start your system and tap the F8 key until the Advanced Options Menu appears. Using the arrow keys, select Safe Mode (no networking or command prompt) and press ENTER.
Once Safe Mode is loaded, run a full scan with MBAM. Have the program fix / delete whatever it finds and make a log file. Please post the log file contents back here for review.
07-04-2009 06:51 PM
07-04-2009 07:10 PM
First of all, you can not successfully run multiple antivirus engines at the same time.
Both AVG and Avast have forums as well where you can obtain assistance. As this is a Symantec forum for the user support of Norton products, we are unable to assist.
You can obtain a free trial version of NIS2009 on the Symantec website, but in order to use it effectively, you will have to remove all conflicting software.
What do you want to do?
07-04-2009 08:40 PM
I have AVG uninstalled before installing avast since it didnt allow both to operate simultaneously anyway. Im also a user of NIS 2009 for 2 yrs prior to its expiration date a month ago; user edgargap9587; email edgargap9587(at)yahoo.com. As my previous reply stated im putting this inquiry off since ive already identified the virus and found a solution. I think i might have gotten the virus before now and the time my NIS expired. I saw weird activity thats why i just installed other free antivirus programs to find it thinking id rather save up on money and put off onto renewing a top notch antivirus program (NIS) since it is the recession but 1 mishap of mine (not updating b4 scanning) made me conclude that its a new virus hence posting it here, my trusted source of information, to validate it but it turns out its already a known virus. i just thought informing norton if it is a new virus to help the community. My thanks to dbrisendine for attempting to diagnose an exNIS users problem. By the way i did try downloading the NIS free trial but i still get the same screen telling me to renew my subscription. And true, NIS will force the user to uninstall conflicting software to eliminate its competition.
07-04-2009 09:15 PM
We've got seven active rootkits at the moment and we are stretched pretty thin. We have to follow Symantec policies, and we do appreciate the information. We would like to see you get the assistance that you need, but our only fix at the moment requires an active Norton product. So as much as we would like to help you. We literally can't.