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Posts: 6
Registered: ‎08-06-2008
How Do I Block All Internet Traffic

I know I can block individual programs but is there any way to simply block all internet access through Norton?


I have removed the gateway setting from the TCP/IP configuration (which has stopped internet access) but the computer is still connected to a LAN so interent traffic could come via that?????


- or maybe I don't need to do get Norton to block access now the Gateway is blocked?


Version is


It is an XP machine that I need to keep going for a bit longer -  despite the removal of Microsoft support.




Posts: 1
Registered: ‎04-18-2014
Norton Internet Security is not showing website classification icons
[ Edited ]

Hi all,

My parents use Norton Internet Security on their computer, but when we google something NIS doesn't show website classification icons on the search results.

The safe search functions in NIS are all enabled. The add-ons in Internet Explorer are also enabled.

For a while NIS was showing the website classification icons, but for some reason it doesn't anymore. Something to do with a Windows update maybe?

We use Windows 7 Home Premium, 64 bits. Service Pack 1 is installed.

Any ideas on how to fix this?


Many thanks,


Posts: 1,330
Topics: 109
Kudos: 117
Solutions: 13
Registered: ‎04-12-2011
Outlook 2007 and Norton AntiSpam

This post has been moved to 'Norton Toolbar / Norton Identity Safe' board for better exposure

Posts: 1
Registered: ‎04-22-2014
Potential deadlock in SRTSP64...



I'm not sure when the latest SRTSP64 version was released, but I believe that is when I started seeing a problem on a Win 8.1 machine running Norton Anti-Virus where the system would basically stop responding (mouse and int's worked but spinning cursor, white background on explorer.exe, not responding attempting to end processes, etc..) and would have to power off the system.  It seems to occur more overnight when system sleeps, wakes up and does a large amount of IO for backup, then goes to sleep again (a cycle of a couple or few days you see it, but if you run back to back all day long not as many problems).   The system has been running a long time with no problems - this started all of a sudden.  Had some others using Norton check it and they can reproduce as well with same symptoms.  I wasn't sure if it was the March Win 8.1 updates from MS (that's what I thought at first - but looking at the dump seems to say otherwise).  Also now the other person who has had the setup for years running nighly did april windows updates for Win7 and is now seeing the same type of thing.  I'm not sure if he also updated some component of norton at the same time or one of the MS updates is causing an issue with norton?  Anyway, I have full machine dumps so could a developer or lead for SRTSP64 contact me privately.   Thanks.


This is the latest version of SRTSP64 being used (is there a newer one to try?)


start             end                 module name
fffff800`05291000 fffff800`0536c000   SRTSP64    (deferred)             
    Image path: \SystemRoot\System32\Drivers\NISx64\1502000.026\SRTSP64.SYS
    Image name: SRTSP64.SYS
    Timestamp:        Mon Feb 10 15:04:55 2014 (52F95B17)
    CheckSum:         000E418D
    ImageSize:        000DB000
    File version:
    Product version:
    File flags:       0 (Mask 9F)
    File OS:          40000 NT Base
    File type:        3.0 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Symantec Corporation
    ProductName:      AutoProtect
    InternalName:     SRTSP64
    OriginalFilename: SRTSP64.SYS
    ProductVersion:   14.6
    FileDescription:  Symantec AutoProtect
    LegalCopyright:   Copyright (c) 2006 - 2013 Symantec Corporation

There are a bunch of  threads similar to below which I don't think are progressing (for one the application that was stalled was simply deleting a file and it was in that state for hours):


d9c.000f18  ffffe00004b892c0 ffa8a282 Blocked    nt!KiSwapContext+0x76









Posts: 11,757
Topics: 50
Kudos: 115
Solutions: 8
Registered: ‎01-07-2009
Site rating with Norton Safe Web
Regular Contributor
Posts: 1,998
Registered: ‎10-07-2009
Again No quick scans after virus def updates
NIS 2012
Vista Home premium

I know the majority if answers will be I should update or I need to reinstall my norton
But I'm wondering if it is a norton issue really
Seemed to have worked ok until this last Friday and then no quick scans after def updates on sat sun or mon
Wondering if my PC is not going I to an idle state?
But then I see people like flopot who also gets this issue from time to time
Posts: 899
Registered: ‎11-20-2012
Norton 360

This post has been moved to "Norton 360" board for better exposure.

Posts: 5
Registered: ‎04-11-2014
Boot Time Protection Freezing System - How to disable through Safe Mode or CLI?

Hi there,


I noticed that since enabling Boot Time Protection (Setting: Normal) for my PC, it freezes during logon when the profile is loading. I can manage to log in to Safe Mode (and Safe Mode w/ Networking) just fine, but Norton (NIS.exe) will not start up due to the system being in Safe Mode.


Since I can't access NIS' settings to disable Boot Time Protection through the GUI, how can I disable the setting while in Safe Mode?



Regular Contributor
Posts: 70
Registered: ‎06-18-2011
Accepted Solution
chromeqs.exe detected as Trojan.Gen.SMH
[ Edited ]

Hi All,


The last coupleof days I have been getting the attached alert every time I start the chrome browser.


Any ideas?


Many thanks,



PS anyone know what chromeqs.exe (if there is a clean version?!) is supposed to do? Come to think of it, this file has been shown with a popup as downloading by Norton only fairly recently, but was previously classified as clean. 


I now think this must be to do with bitdefender quick scan. However I have not previously had any alerts due to this chrome extension, and the extension has in fact has been installed for some considerable time without producing any alerts or notifications by Norton. So...is this a false positive or not??

Regular Contributor
Posts: 96
Registered: ‎02-07-2010
Odd problem with NIS not coming out of 'Idle' and not doing idle time scans.

First up, my specs:


Lenovo U410, Core i3-3217U, 4GB RAM, running Windows 8.1, and NIS


Now, the problem:


Just over a week or so ago I noticed my NIS hadn't run an idle time scan in over a week, even though my laptop had been on idle for long enough on several occassions.


So, I tried the Norton Removal and Reinstall tool, but the came with an error, so I uninstalled using the Norton Removal Tool, and re-installed from Norton Management.


Everything then worked fine for about 5 days or so, until I noticed, a couple of days ago, that it had stopped running scans during idle again.


I tried manually starting the idle time Quick Scan from within Norton Tasks.

It ran, but I had to close and reopen the Norton Tasks window for it to show as running.


When it completed, however, I noticed something odd - in the Ran During Idle column it said "yes" (even though I manually started, so it wasn't 'during idle')!


Now, looking at the Performance side of the main window, it appears that once it goes into 'idle' it never comes out!


I've tried Live Update, and the product is fully up-to-date.


What do I need to do to get NIS to work, and continuing working, correctly?

Posts: 1,330
Topics: 109
Kudos: 117
Solutions: 13
Registered: ‎04-12-2011
Power Eraser

This post has been moved to 'Other Norton Products' board for better exposure

Super Spyware Scolder
Posts: 195
Registered: ‎07-05-2009
Accepted Solution
NIS 2013 -> NIS 2014

I am currently running NIS 2013.  What is the link for the NIS 2014 installaer?



Posts: 1
Registered: ‎01-01-2014
loss of sound from internal speakers when playing games or videos

after about 10 -15 min playing online games or videos I lose sound from internal speakers.If I go in speaker settings and disable speakers and then inable speakers I have sound again but only lasts 10-15min.again and them no sound .I have to keep doing this over and over to get sound that only lasts for 10-15min. I have a toshiba laptop,Windows 7  I nternet explorer 9

Posts: 11,757
Topics: 50
Kudos: 115
Solutions: 8
Registered: ‎01-07-2009
After Internet Explorer 11 update today can not access websites with 360 firwall on.
Posts: 14
Registered: ‎06-17-2012
Anyone heard of Norton and Doffin Tech?
[ Edited ]

I recently opted for a Norton Subscription through the above company.  They have been very helpful in setting up a 'bug free' computer.  Has anyone else heard of their group?

Posts: 3
Registered: ‎04-19-2014
Bootable recovery tool - can't install to USB

My father has a CIDOX infection that NIS can detect but can't remove.  I've tried Power Eraser... no difference.  So I downloaded Norton Bootable Recovery Tool to install on a new USB key. 


When I run NBRT Wizard and select USB key, it says please insert a key, when one is already installed and accessible via WIndows Explorer. 


Any ideas?  I'm trying to help remotely over TeamViewer, and can't get to his house for a few days.



Posts: 1
Registered: ‎04-19-2014
w32.mezit!inf virus

Has anybody found a solution on how to remove this **bleep** w32.mezit!inf virus??????????????

Posts: 13
Registered: ‎09-21-2009
Help With Anit-Spam not Working



Having issues with the anitspam features not working...I have to manually mark email as spam (even though they still come back) and does not appear the system catches on its own.  I am using Outlook 2007 and Windows 8.1.  Few notes.


- I have options turned on in Norton for spam

- I verified the outlook plugin is active

-  I see the spam buttons in Outlook and can manually mark spam


Any thoughts?

Super Contributor
Posts: 133
Registered: ‎09-30-2008
Accepted Solution
Today's NIS Patch

A live update I did this morning included a patch.  History refers to it as "MUI, NIS, MUIDIR".  Does anyone know what this is?


NIS Patch 04-19-2014.JPG

NIS 21.2.x
Win8.1 (x64), Firefox, Chrome, Malwarebytes (FREE)
Posts: 29
Registered: ‎08-05-2013
Accepted Solution
Threat detected: suspicious.cloud.9
[ Edited ]

When I was trying to download a mp3 from this site as seen on Norton safeweb: 



I was not giving enough attention to notice and uncheck the box  - download a converter with the mp3


The download initiated and a small exe was downloaded, I was not fast enough to cancel it. The file seem to be disappeared after the download and become inaccessible. 


Then, thankfully, NIS checked the exe file and initiate the auto-protect feature. After a few minutes, Norton marked it as "suspicious.cloud.9" and the threat was removed.


My question is is there anything I need to be worried about this threat? I run a quick scan afterward but everything seem fine. My laptop also behaving normally now.



Attch here is the info from NIS 2014.


Filename: converted file.exe
Threat name: Suspicious.Cloud.9
Full Path: c:\users\tan chee ping\downloads\converted file.exe



Unknown Community Usage,  Unknown Age,  Risk High



Downloaded from



Actions performed: Actions performed: 1




On computers as of 
Not Available

Last Used 
4/19/2014 at 3:59:04 PM

Startup Item 



It is unknown how many users in the Norton Community have used this file.

This file release is currently not known.

This file risk is high.

Threat type: Heuristic Virus. Detection of a threat based on malware heuristics.




Downloaded File converted file.exe Threat name: Suspicious.Cloud.9
from stylestylelife.com

Source: External Media



File Actions

File: c:\users\tan chee ping\downloads\ converted file.exe Removed

File Thumbprint - SHA:
File Thumbprint - MD5:
Not available




[edit: Please do not link to potentially malicious websites per the Participation Guidelines and Terms of Service.]

Posts: 86
Registered: ‎02-24-2010
Live Update Problems

Win7 64 bit.  Latest version of Norton Internet Security (update page says I have the latest).


Recently I have had problems where Live Update gets an error and fails to install all updates.  It is accompanied by a suggestion that I use the Intelligent Updater to download the latest updates.  Intelligent Updater runs and says it updated everything successfully.


System works okay for a few days, and the Live Update starts failing again and I have to download the large Intelligent Updater file again.  Have gone through this cycle 4 or 5 time by now.




Thank you.

Posts: 55
Registered: ‎01-04-2013
Looks like Norton is prepping V21.2.1.5

Live Update just applied a NIS resources patch.  So far it only updated my MUI directory, but there's now a directory there.  Anybody else seeing any partial updates to this new version?

Posts: 2
Registered: ‎03-26-2014
I get a pop-up notice:"16 bit MS-DOS Subsysten: C\..System32\SYMEVENT.SYS

I ran Autofix for my installation of N360 and found no errors.  I used to have Norton SystemWorks Premiere installed.  I removed it when I started getting this error:

  "16 bit MS-DOS Subsysten:

    C:\Program Files\Cisco Aironet\cscodiag.exe

    C\..System32\SYMEVENT.SYS, An installable Virtual Device Driver failed Dll initialization.  Choose close to terminate the application.  [Close] [Ignore]. 


I checked \system32 and SYMEVENT,SYS is gone.  I can't find where it's hiding. My wireless adapter is working fine (since I'm here)






Posts: 1
Registered: ‎04-18-2014
Did Norton send email today titled Security Alert: Information on Heartbleed

Did anyone else get this and does anyone know if it actually came from Norton.

Posts: 1
Registered: ‎04-18-2014
w32.mezit!.inf Removal

My automatic virus scan detected w32.mexit!.inf today.  The norton product stated that manual removal was necessary.  I think this is a new virus, and have not been able to find much information on it.  Does anybody know what it is, and does anybody know how to remove it.





Posts: 1
Registered: ‎04-18-2014
w 8.1 pc -HP envy h8-1420t, 8GB ram freezes up after 15-20 minutes

w 8.1 pc -HP envy h8-1420t, 8GB ram freezes up after 15-20 minutes of usage no matter what program I'm using.

Video card AMD Radeon HD 7670 Ver

Wait & wait sometimes it starts working again other times I need to reboot.  Didn't start when I first upgrades to 360 but has gotten impossible now.  My other (older) 5 PCs are doing good with 360 its only my newest PC. I keep getting message that Norton is doing work in the background.

Posts: 6
Registered: ‎10-18-2012
NIS patch cleared my Windows desktop
[ Edited ]

I ran LiveUpdate interactively, and it said there was a patch available, which I accepted.  I'm on W7 with all patches and (now) on NIS


When the patch process started running, the entire desktop behind the NIS patch window went blank except for the wallpaper.  At first I thought, "Oh, it's just because the icons are changing and it's rebuilding the desktop". 


However, when the patch was done, and I exited NIS, my desktop was still entirely blank except for the wallpaper:  no icons, no notification area, no taskbar.  There wasn't even a Windows START button!  I clicked around the screen, especially where the Windows START button would be, but no go.


I didn't know if there was a keyboard shortcut for the windows START button, so I finally just powered off my machine, waited 30 seconds, and then started it up again.  Eventually,...... everything came back onto the desktop after the start up.


But, frankly, I didn't need the stress. 


I had already patched two other machines and didn't have this problem.  But the one that did have the problem is the least-used of the 3 by far.  

Posts: 2
Registered: ‎04-18-2014
Can Norton Antivirus be activated offline?

I want to purchase Norton Antivirus. But my computer cannot access Internet. So I need to know if Norton Antivius can be activated offline?



Posts: 3
Registered: ‎04-12-2014
My Norton's antivirus has stopped working that comes with Centurylink..Com

was I can't get liveupdates or Scan my pc. and mny power eraser has an error 0x80070005,n44,n66 won't scan for Viruses

Posts: 4
Registered: ‎02-19-2014
I am having a repeated problem NIS. It works o.k. for 6 weeks or so then refuses to scan.

The NIS window opens O.K. but will not respond to any scan request.

So I uninstall and reinstall, then update all. Restart the PC.

Then it scans and all is well for another 6 weeks or so.

I have done this 4 times now but still the problem returns.

Does anybody have any ideas how I can solve this problem permanently?