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Newbie
masters
Posts: 1
Registered: ‎07-31-2014
ERROR 3038,104 FINALLY SOLVED!!

No joke.  I've been dealing with this, as I know many of you have, for several months now and it has been frustrating me to no end.  I've performed every fix known to Symantec and beyond, to no avail.  The issue was solved today.

 

I woke up this morning with no internet on my Win7 computer that has had the many Norton problems.  It worked fine last night, so I thought I had a virus.  So, I chatted with a nice fellow on Symantec's live chat, to no avail.  I was connected with a level 2 tech, chatted with her, was connected with a level 1 tech (with no help whatsoever) and was given a phone number to Microsoft's support.  After SEVEN constant hours on the phone with this wonderful woman in the Phillipines, she solved the issue.

 

While many tech-savvy people have suggested on this forum that changing from an admin to standard user would solve the issue, they were only partially correct.  My user account was infected and corrupted.  It seems that some Microsoft updates are the culprit.  So, she had me delete the recent MS updates, created a brand new admin account for me, transfered all of the files under the old account to the new one, and deleted the infected account.  That was after it took 3 1/2 hours to figure out how to get my internet back up and remotely access my computer so she could work her magic.  I didn't mind at all getting a cauliflower ear after 7 hours on the phone with her.  What she did - WORKED.

 

I suggest to anyone going through this, that you follow the above advice.  If you're not tech-savvy, any of the technicians that follow this forum can walk you through it. 

 

I'll check back in a couple of days to relay my PC's progress - just to make sure.  But at this moment, I'm one happy woman.

Contributor
jjfw42
Posts: 26
Registered: ‎12-07-2009
Norton green ticks have disappeared from Mozilla

Hello all,

 

I'm using IS version 20.5.0.28. I use Mozilla Firefox browser, and usually search with google. Until today the Norton green ticks have been present in my searches, but have now disappeared. I have looked at other peoples' issues with this and can't find anything exactly comparable. I had a long history of difficulty with this problem in IE, which prompted me to change to Firefox.

 

Any ideas?

 

I've tried refreshing the search.

Administrator
Sunil_GA
Posts: 1,119
Registered: ‎11-20-2012
Firefox 31 support - Norton Toolbar

This post has been moved to "Norton 360" board for better exposure.

Administrator
Sunil_GA
Posts: 1,119
Registered: ‎11-20-2012
Large update today?

This post has been moved to "Norton 360" board for better exposure.

Newbie
studmonkey76
Posts: 9
Registered: ‎09-07-2011
Renewing Subscription Question

On my norton internet security, i have 98 days remaining, if i click on renew, a box pops up saying:

 

To renew your existing subscription, please click renew my subscription. Your remaining 98 days will be added to the new subscription period

 

I thought that if you renewed, you dont get to keep the remaining days on your subscription...Is this something new, or is it an error on nortons part?

 

Thanks

PC_confused
Posts: 845
Topics: 118
Kudos: 120
Solutions: 27
Registered: ‎03-21-2009
LiveUpdate Time error

 Has a bug developed in the LiveUpdate last update time display?  I am running version 21.4.0.13 and about two days ago, the last update timer seems to quit working?  I can still do an update and after the updates are updated and I run LiveUpdate again, I get the "LiveUpdate finished - No updates found" message.  The last update still shows two days ago.  Even after running the LiveUpdate, the virus definitions update still shows two days ago?  If I click on support>subscription status, it shows the correct amount of days left.  When I click on Support>Get Support, it runs through it's checks and comes back with no problem found.  A reboot has not changed the Update time?  I'm sure tomorrow everything will be normal but I want to check.

Visitor
ARD1947
Posts: 3
Registered: ‎11-23-2012
Accepted Solution
NIS failed at the end of the LiveUpdate (after the download). Full scan done night before?

Hi, both the laptop and desktop failed this morning during a manually called LiveUpdate. Download was OK, but it failed to expand/install the files and complete the process (Red Fail).

 

I have read that this can be due to either NIS/Definition (LU) server issues, or a problem with the "Revocation List" whatever that is.

 

Anyway, after rebooting both laptop and desktop, the LiveUpdate reloaded the complete 256MB definitions set, and installed them OK. I don't know of this was an odd internal issue/bug becuase I had done a Full System Scan the night before, or if it WAS just the LU server glitch documented in previous posts from 2013 onward. I would be interested in what others have experienced in this area. Thanks.

Contributor
Matrix_Leader
Posts: 49
Registered: ‎05-15-2013
Accepted Solution
How to renew for 2 or 3 years?

I only have 111 days left remaining on my NAV license which is valid for installation on 3 PCs

 

When I click on the renew button from within NAV, it takes me to a page to renew for 1 year for all seats

 

but what if I want to renew the current license for 2 or 3 years? how to do that?

 

Also, it said the original price was $39.99 and now it is $39.99 so I save $0 USD! Great! thanks for telling me

 

can anyone help me get a discount coupon that actually works? Upon searching on Google all I could find are coupons for NIS or Norton 360 but I just want NAV

Visitor
bbriley
Posts: 8
Registered: ‎05-08-2009
How can I stop an idle time scan, when I want to use the PC? I can't find a way to interrupt it?

The only negative to me about NIS is that once an idle time scan starts (supposed to be a full scan every 10 days, too). I can't seem to stop it, and this is quite intrusive.  I can't see a setting where I can change that.

"Let there be peace on Earth, and let it begin with me." Someday, we'll all understand that this is our primary function during our lives together on this beautiful planet, where there is so much strife and ecological damage that we must find solutions for.
Administrator
Sunil_GA
Posts: 1,119
Registered: ‎11-20-2012
Is my website www.myhouseremovals.uk and www.1van1man.com verified by Norton??

This post has been moved to "Norton Toolbar / Norton Identity Safe" board for better exposure.

Administrator
Sunil_GA
Posts: 1,119
Registered: ‎11-20-2012
upgraded to windows 8.1 and ever since, when running Norton 360, I get an error 3038,104.
Newbie
Mithranidr
Posts: 1
Registered: ‎07-28-2014
Installation issues - NIS compromised - lots of high risk threats coming in all the time

Hi,

I'm having a problem with Norton Internet Security. I have two computers on a wired LAN network both running Windows 7 Pro 64bit, and have NIS installed on both. For a long time (about six months) one of the computers (which I will refer to as PC1) has been showing high risk trojans and suspicoius cloud 9's on the resolved security risks section of NIS history. There are aprox. 10-15 of these showing per month. PC2, (the other machine on the network) shows only low risk resolved tracking cookies. Never one singe high risk threat in six months. I find this odd, because both computers are on the same network, but be that as it may. My problem begins when, about 3 months ago, a trojan compromised NIS and sent PC1 into an infinite windows repair loop. I ran the Norton Bootable Recovery Tool, which found and removed the trojan, but PC1 was still stuck in the infinite repair loop. I ended up reinstalling windows, which of course fixed the problem. Now, the threats had been coming pretty steadily after that, like I said, about 10 per month. About a month later, Norton won't start. I search online for a solution, and reinstall NIS. This appears to fix the problem, but soon after, the same thing happens again. I repeat the reinstallation, it fixes the problem. Then, yesterday, the same thing happened again. By this time you will guess that I am sick and tired of reinstalling NIS. So I'm here to ask: is there anything I can do about this? Why are there so many high risk threats coming in on PC1, but not on PC2?

Any input is greatly appreciated.

Thank you,

Mithrandir

Regular Contributor
brihy1
Posts: 92
Registered: ‎01-14-2010
Accepted Solution
norton mangement

I have nis installed on 2 computers yet when i go to norton magement theres 1 computer listed,should there not be 2?

Gayathri_R
Posts: 1,643
Topics: 131
Kudos: 210
Solutions: 27
Registered: ‎04-12-2011
Norton Account signs off immediately when using Safari
Contributor
Matrix_Leader
Posts: 49
Registered: ‎05-15-2013
Accepted Solution
Where to Download Norton Antivirus 21.4.0.13
[ Edited ]

When I click on this link to get the latest NAV, it downloads : NAV-ESD-21.3.0.12-EN.exe

 

where to get the already updated 21.4.0.13?

 

If I try to download from my Norton Account which automatically downloads the Norton Downloader not the full version. And that then downloads the Arabic version for God's sake since it detects I live in Dubai, what the heck

Visitor
boblatson
Posts: 2
Registered: ‎07-21-2014
The message will better Explain its all about help.for customer.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

That information is available to us  to fix minute errors as customers where we a paying also paying employees and supervisors.

We cannot always wait for support that the lines are lengthy becuse of calls or supervission busy.

 

Bob Latson, customer

Regular Contributor
ferenzzz
Posts: 386
Registered: ‎01-24-2011
How to remove...

How to remove my wife from my PC ?! :smileylol:

Regular Visitor
mgirons
Posts: 5
Registered: ‎09-22-2013
Error 3038.104 in Norton Internet Security

Does anyone know if this acknowleded problem from last week (23/7/2014 or prior) has been solved? Still having problems even with Fast Start disabled with background tasks not all running. Chat support intially said being worked on - did not know when fix to be issued. Latest visit for other problems they don't seem aware of situation nor actually how NIS features and options etc.

Newbie
lindsaylodge
Posts: 1
Registered: ‎07-28-2014
Registration message keeps coming up

I am getting an annoying message come up asking me to register but when I try to do so it says:

 

"We are unable to proceed with Norton account at this time.  Please try again later."

 

I have been using this product for a while and my licence is up-to-date so I am not sure why it keeps coming up and why I cannot just do what they are asking me to do.

 

Any comments?

Visitor
GT390
Posts: 3
Registered: ‎07-12-2011
norton wont fix or detect browser hijacker istart123 , sup tab

istart123.com has hijacked my browser, I have tried all the removal options I can find but it keeps comming back, I have ran power eraser and it can`t even find anything, so it must not recognise this as a threat, it creates a folder in program files called sup tab . I can end the process HpUi.exe and Loader.exe in task manager, then delete the suptab folder, but it comes back at6 reboot, when its active my chrome browser crashes every time when trying to launch, and elplorer it locked to the 1start123 homepage, andf crashes when I try to search, so cannot use the internet, how come Norton does not recognise this as a threat if it does so much harm

 

Mohan_G
Posts: 1,588
Topics: 178
Kudos: 215
Solutions: 30
Registered: ‎01-18-2012
MSMXL v4
Contributor
milleranthony
Posts: 52
Registered: ‎03-23-2012
Accepted Solution
Live update Failed this morning

Hi

   Using version 21.0.4.13

 Failed to download/install antispam definations on both machines, guess it should get fixed soon ????

 

I live in France

Tony

shannons
Posts: 11,890
Topics: 50
Kudos: 115
Solutions: 8
Registered: ‎01-07-2009
Norton Power Eraser error?

Moved to Other Norton Products Board for better exposure.

shannons
Posts: 11,890
Topics: 50
Kudos: 115
Solutions: 8
Registered: ‎01-07-2009
Can't find Ignore this page

Moved to Norton Toolbar/Identity Safe Board for better exposure.

Administrator
Sunil_GA
Posts: 1,119
Registered: ‎11-20-2012
Cannot Sign in Hotspot Privacy Ipadmini

This post has been moved to "Other Mobile Products" board for better exposure.

shannons
Posts: 11,890
Topics: 50
Kudos: 115
Solutions: 8
Registered: ‎01-07-2009
Safe Web icons missing in Firefox
Regular Contributor
Holly
Posts: 119
Registered: ‎10-28-2009
Accepted Solution
Full Scan Virus

I  am curious as to why I sometimes have the full scan ,which I do every Sunday, take about 41 minutes to complete and other times about 1 hour and still other times just over 3 hours. Also I have anywhere from 500,000 files scanned to about 860,000 files scanned. i usually haven't added anything from one week to the next week. The scan is set for only do when Idle. I don't go on the computer when it's doing a scan. Also before the scan I always make sure I do a disk cleanup and delete unnecessary files.

 

Holly

 

 

 

shannons
Posts: 11,890
Topics: 50
Kudos: 115
Solutions: 8
Registered: ‎01-07-2009
Safe Web icons disappearing again...
Newbie
jvo6056
Posts: 1
Registered: ‎07-26-2014
Chome cannot access Internet after update

Hi all:

 

 It seems that after going through with periodic updates with Chrome and Firefox, those browsers cannot access anything on the Internet. IE still works fine.

Any idea?

 

TIA

Newbie
WSavio
Posts: 1
Registered: ‎10-18-2011
remove ytdownloader

i cant remove YTDownloader from my pc