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03-12-2014 09:20 AM
Norton Internet Securtiy. I cannot tell which version because the interface shows no obvious way to tell. But the interface looks the same as on my other computer.
Anyway, I just bought a new computer with NIS on it. From within NIS on my new computer I loggd into my account. But it is not recognizing that I have a multi-licence to cover this.
How do I make this work.
03-12-2014 05:17 AM
After Microsoft's support and security updates end in April, will Norton Internet Secuirty be sufficient to keep me safe if I continue to run XP? Their live online support says yes, but I have read elsewhere that hackers will be able to get into my computer. Anyone know for sure??
03-11-2014 08:57 PM
I just completed a clean install of Win 7 64 bit. I attempted to install NIS. However, when I entered the product key from my current version of NIS, I received message stating that my version of NIS was expired and I needed to renew it. The product key is for a version of NIS I purchased on or about December 23, 2013. In addition, I used the product key that I stored on my PC upon installation of NIS. I do not plan on paying for the same product twice. So, does anyone have any suggestions on how to complete the install of NIS?
03-11-2014 07:59 PM
Moved to Norton Toolbar/Identity Safe Board for better exposure.
03-11-2014 06:57 PM
I asked in here. http://community.norton.com/t5/Norton-Internet-Sec
03-11-2014 11:34 AM
I couldn't update my original post so here's the update.
It appears the runaway process was the SPAM detector. I have outlook express and I guess after all these years Nortons has an issue with it.
I stopped the SPAM detection and my CPU utilization dropped like a stone.
My next tackle is adobe flash player it chews up cycles..
If anyone else is having similar issues I suggest turning it off. A bounce seems to fix it too. But it doesn't catch enough spam to warrant having it on..
So off it stays..
03-11-2014 10:14 AM - edited 03-11-2014 10:21 AM
I uninstalled NIS 126.96.36.199 yesterday, as I noticed that upon a Full System Scan previously scanned 4 files that are known good were flagged as a Trogan Gen 2 and I had to manually exclude them from Quarantine again. Very strange, because those same files were marked as a WS.Reputation 1 when I originally loaded them onto my system.
I uninstalled normally using add/remove programs (XP/SP3) and then ran the Norton Removal Tool twice, latest revision.
Rebooted and used the 20.x installer for 188.8.131.52 which installed smoothly. Performed a LU to have all updates. Ran another Full System Scan and the same files were again marked as a Trogan Gen 2. Had to exclude again. However, looking under setting for Scans, there is no record of exclusion for any of the files, just like before the new install.
Strange. When I restored each file from Quarantine, the check box to exclude these files from future scans were checked off and the restore said "success." One file however, did not restore cleanly as NIS asked me where I should place the file and gave me a directory tree - in other words, it forgot where it marked it in the first place.
If these files are manually excluded, shouldn't there be a entry under Computer -> Antivirus and SONAR exclusions, under configure? There are 3 places to look for exclusions that I know of and I went to each one -
- Items to exclude from scans
- Items to exclude from auto-protect, SONAR, and Download Intelligence Detection
- Signatures to exclude from all detections
None of them have the files listed!
I'm clueless as to why.
I would also know if there is a way to just have a partition scanned, i.e. the C drive and not the D drive?
03-11-2014 08:56 AM
I am about to install windows 8 on my pc (from purchased CD). -pc was previously was running windows XP
Having spent some time looking into how to do that I've decided to do it by clean install. I have backed up my personal files plus created a full image and a rescue cd in case I need to revert and also gathered my applications for reinstall.
Now wondering what to do about Norton Internet security 2014. I have the purchased CD for that so I can re-install from that but will I then use up the spare licence?
I have online account which shows my product and my pc. Should I do something there before do the clean install to windows 8 or should I uninstall NIS 2014 before I do the clean install?
Reason for asking is that assuming I manage to get my current pc working with windows 8 I was then going to buy a new pc and wanted spare licence for that. The old pc would then be for other half to do his one or emails per month.
I am just about to start doing the install of windows 8 so if anyone can give me some speedy advice I'd be grateful.
03-11-2014 07:54 AM
I cannot see my computer on my network. If I turn disable the smart firewall, I can see it. Once I turn it back on, it is gone. I have disabled all rules and nothing has helped.
Can anyone help?
03-11-2014 05:41 AM
03-11-2014 05:26 AM
Are free Web Based Email Services from Comcast, Optonline, Juno, and Hotmail safe to use when going directly to there sites?
Each claim that they "SCAN" all traffic but according to what I can see ... neither of them have a working "Bulk" mail feature ... and they suggest updating antivirus protection "once a month" ......thus my concern.
My system info:... Win 7 Pro, IE browser, Norton Security Suite ver 184.108.40.206 (Comcast Provided)
Thanks for you assistance!
03-10-2014 11:09 PM - last edited on 03-10-2014 11:35 PM by Sunil_GA
I get getting redirected to this irritating site Http:/ /tm1111.com/in/152.php every time I open a new web site. How do I get rid of this virus. Norton NPE is not able to remove the same.
03-10-2014 09:29 PM - edited 03-10-2014 10:17 PM
I have a program called Womble MPEG Video Wizard. I have had vesion 4 for awhile, and recently acquired version 5. For reasons that aren't germane to this question, I need to have both versions installed for use at different times (which their support said is fine to do).
The path to version 4 is C:\Program Files\Womble Multimedia\MPEG Video Wizard DVD\MpegVideoWizard.exe, and the path to version 5 is C:\Program Files\Womble Multimedia\MPEG Video Wizard DVD 5.0\MpegVideoWizard.exe.
I long ago added version 4 to Silent Mode, and today tried to add version 5 to Silent Mode. But NIS gave me a message saying it is already in the list. Apparently it refuses multiple entries with the same name, even when they're in different locatons I thought that maybe this just meant NIS would go into Silent Mode any time I open either version of "MpegVideoWizard.exe" despite the differing paths. But looking at history I see that's not the case. Silent Mode activates only when I open version 4.
So how do I add both versions to Silent Mode? I'd like to avaoid the complications inherent in renaming one of them.
On a related note, I checked the Firewall program rules and saw that it shows a rule for the new version (5.0) ONLY. So does that mean that as I have continued to use version 4.0 frequently, the Firewall hasn't been protecting me? The notion is frankly a little concerning. Regardless, when I try to also add back the old version in Firewall by navigating to its path, it doesn't protest with "already exists" as Silent Mode does. Instead, the Firewall asks me to select an option for internet access. The three choices are "Manual Configure (recommended)," "Always Allow," and "Always Deny." There's no "Automatic Rules" option, which is surprising because that's how the rules are typically created, " behind the scenes." In fact, NIS documentation seems to discourage any manual tweaking in the Firewall.
Would appreciate any thoughts on either issue, with Silent Mode being the most immediate need but Firewall also a concern for the longterm. NIS doesn't seem to be built to handle multiple programs with the same name (even in different paths), though I would think such a scenario would be reasonably common.
Windows XP-SP3 (soon to migrate to Windows 7). NIS 220.127.116.11.
03-10-2014 04:35 PM
I no longer need notification of posts to A question I asked. But everything I try does not stop the email notices> Thank you
03-10-2014 12:17 PM
I use Thunderbird on Windows 7. SEP detected "attachments00.hqx" , "w32.blackmal.E@mm!" in Gmail. The virus which SEP cleaned, replicates again and again in "All Mail" folder on Thunderbird.
I followed instructions as per removal tool and also maual method " https://www.symantec.com/security_response/writeup
I think "w32.blackmal.E@mm!" is in Gmail itself. I changed Gmail pwd. Still face same issue.
As such, every time i run SEP , thunderbird shows "w32.blackmal.E@mm!" under folder Thunderbird Profile as :-
I will appriciate you help.
03-10-2014 05:45 AM
I'm getting a lot of false positives with Desura. I excluded the folders that it uses, but Suspicious.Cloud.5 is being triggered for a non-drive lettered folder?? How do I exclude this?
03-09-2014 04:49 PM
I've been instructed by microsoft to enable the Windows Secure Tunneling Protocal which in my case is being handled by NIS.
Please advise on how to handle this procedure.
03-09-2014 11:32 AM
I'm having some problems, per my new thread: http://community.norton.com/t5/Norton-Internet-Sec
Before I posted it, I checked via 'About' to see if I had the latest version - it said I did.
Just now, when going to check if anyone had been able to help me on my above problem, I saw the 'Product Update Announcement' about the new v21.1.1. It said it's only available via the Product Update Centre so I checked there. It told me that my version is the current/latest one . . . but it's v18.104.22.168, not v21.1.1.
Am I going mad? Am I missing something very obvious? Have I the latest version?
This has been a bad day!
03-09-2014 05:37 AM
My printer is showing as 'offline' but it's not. It's a Brother DCP-J315W wireless model.
I've uninstalled and reinstalled the drivers/software so it shouldn't be that.
Error messages and a FAQ search on the Brother site all suggest that my firewall is blocking communications between the printer and my PC.
When I get to the final stage of the installation where it's supposed to bring up a list of available printers installed, the list if blank and even a manual search etc fails.
So how can I check if NIS is blocking comms between my PC and my Brother wireless printer?
03-09-2014 04:44 AM
Recently I've been unable to do a manual LiveUpdate of my NIS 22.214.171.124 (running 64-bit Win7). I saw a message on the Norton Support page about a known issue with manual updating and to try in 24 hours. After 5 days of waiting yesterday I had a chat session with Norton Support. After lots of trying they finally managed to solve the problem. It was apparently fixed by resetting the DNS, I think that means the DNS cache was cleared.
Today I again can't to a LiveUpdate. The error message is still on the Norton Support page. Does anyone when Norton are likely to fix the problem? Do I just keep resetting the DNS until its fixed. How long has this been going on?
03-08-2014 09:52 PM - edited 03-08-2014 10:06 PM
Three days ago, I had a Fake AV Website 32 attack that was blocked by Norton Internet Security 2011. What made this different from other blocked attacks that I’ve had in the last year, was that this time, I wasn’t on the internet using my browser. Later that night, once again, without using my browser, I had another FAKE AV Website 32 attack, from a web address different than the first one.
About two hours later, I had a Malevertisement Redirect Attack that was blocked, attributed to another web address. Once again, I wasn’t using my browser at the time. In all three cases, NIS said that the attack "resulted from \Device\HardDiskVolume3\Program Files\Spybot - Search & Destroy 2\SDFSSVC.exe."
A few hours later, I had another Malvertisement 3 attack, emanating from the same web address as the prior one, and linked to the same Spybot file, which was blocked by NIS.
The next day, there was another Fake AV Website 32 attack that was blocked, attributed to the same web address as the first Fake AV Website 32 attack. This happened again three hours later, and then two hours after that, there was another intrusion attempt, this one a portscan, which unlike the prior attacks, was of medium severity. The others were all high severity.
All of these attacks occurred with my browser closed, and none of the scans done with NIS turned up any malware at all. The Spybot file which NIS had implicated in all of these attacks, with the exception of the one portscan, came up clean in every Norton scan that I’ve done since the first attack occurred.
I used Norton Power Eraser several times, and it found nothing wrong.
Spybot turns up nothing with the system scan or the rootkit scan, and Malwarebytes found no compromised file on my computer throughout all this.
Yesterday, I didn’t see any portscans or any attempt Fake website attacks or any Malvertisement attacks, until late in the day, when I saw yet another Malvertisement Redirect attack coming from the same website as before (but this one occurred with my broswer open, unlike all the others), followed by a portscan two hours later with the browser closed. I did notice earlier in the day that when I went to a secure bank site, there was one IPS submission having to do with jscript.dll. Also, I’ve noticed more than a few references to "rule rejected TCP(6) Traffic" over the last three days, usally occurring not long after I first turn on my computer, or waking up from sleep.
I’ve noticed a few attempted attacks over the last year, and they were usually either Fake website attacks or Exploit website toolkits, but they all occurred while I was using my browser going from one site to another. What concerns me is that the attacks I’ve seen this week all, with one exception, occurred with my browser closed, and with Norton, Spybot and Malwarebytes not finding any compromised file in any system scan (even though NIS says that all of these attacks, but for the portscan, emanated from that one Spybot SDFSSVC.exe file). I've also never seen this many attacks in such a short span of time.
I did go to Yahoo and put the names of all three of the websites that were linked to the attacks, but all three of them had green Norton boxes. They were all supposedly safe and secure.
Why would this be happening? What is going on?
03-08-2014 06:30 PM - edited 03-08-2014 06:37 PM
i have a problem with NIS 126.96.36.199 .How to fix it ? in windows 8.1, NIS 188.8.131.52 works very well. But in windows 8.1 update 1 ,NIS doesn't work