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Regular Visitor
Posts: 6
Registered: ‎04-08-2014
Accepted Solution
NIS performance display will not come out of idle

At about 9:30 AM I started using my computer and after checking my e-mail I checked the performance display and found that it will not come out of idle, where the CPU screen is grayed out. Everything else seems to be working alright. This happened to me once before but it corrected after I did a live update and it said that there was one update waiting to be installed and needed to restart. This time I have run several live updates and it says that everything is up to date. I do not know how to re-start norton and I

have not tried to re-start my computer until I hear from one of you experts. By the way I always keep my machine on except for bad weather or taking it in for service.

Spyware Scolder
Posts: 238
Registered: ‎06-07-2009
Tray Icon Has Shadow and Searchlight

Sorry for the unusual Subject line. Sometimes the system notification area ('tray') icon for NIS looks like this:





After I click on the icon, it goes back to looking like this:




What is the meaning of the shadow and the searchlight?

Posts: 1
Registered: ‎05-30-2014
Differences between win7 64bit and win xp

Hi, I have two computers. One running windows7 64bit, and the other running windows xp home.  Both are running the same version of Norton Internet Security. If I go to  www.Hobbycomponents.com on my xp machine it comes up with certificate invalid, and shows the whole top bar in red.   The win7 machine says the site is ok!.  How can I tell which one is accurate, as I do a fair bit of trade with this company, and I wouldnt want to offend them by telling them there seems to be a problem with their websites security certificate.

regards  john

Posts: 9
Registered: ‎11-30-2011
Import local csv file

I want to save time and import the local csv file from my desktop to my laptop. I have too much data to retype it all in again. The problem is that every time I try to use identity safe on my laptop it insists on going to the cloud. I have nothing stored in the cloud and never will.


How do I make NIS 2014 bypass going to the cloud and allowing me to import the identity safe csv file I exported?


Any help would be appreciated.


Posts: 51
Registered: ‎03-04-2011
64-bit enhanced protected mode vs Norton Vulnerability Protection

I know that one can disable "64-bit enhanced protected mode" (and loose the benefit of it) or leave it enabled and loose the benefit of "Norton Vulnerability Protection" browser plugin.


My question is when is Symantec/Norton going to release an update that extends Norton Vulnerability Protection to 64-bit mode (aka the 64-bit version of this BHO)?



Posts: 1
Registered: ‎07-02-2012
Pls help to explain Device Display Object Function on security history

When cking Tasks/security history, I have recently been seeing you have let Device Display Object Function Discovery Provider

access your network resources. I have no idea what this means? It says no action needed to be taken,  but what is this from? Is there a setting or etc., I've turned on? What do I do to eliminate this? I've never seen that before.

Posts: 3
Registered: ‎05-29-2014
Norton spam folder missing Outlook 2007 / client integration keeps failing

Outlook 2007 (12.0.6691.5000) SP3 MSO (12.0.6683.5000) with latest NIS 2014 and Win 7 Premium 64 bit.


There is no Norton Anti-Spam folder and the Client Integration keeps failing. When it does work, it puts the spam messages in the Junk E-Mail Folder. 


A prolonged remote session with Norton help didn't resolve anything with a deletion and re-install of NIS 2014.


Any suggestions will be most appreciated.



Regular Contributor
Posts: 2,095
Registered: ‎10-07-2009
Accepted Solution
Only 2 virus def updates?
Just curious if others notice this
On 5/28/14 I only seem to have received 2 virus def updates (12:00a-12:00a)
I show no problems with failed updates
I'm in the central time zone if the USA
Just curios if there were only two def sets on this day
Posts: 1
Registered: ‎05-28-2014
I am using Norton Antivirus now I want instill Norton Internet Security but during instillation


I am using Norton Antivirus now I want instill Norton Internet Security but during instillation programn will ask to un instill your   Norton Antivirus ….why?


Please suggest how can i instill NIS without removing NAV


or NIS having all feature of NAV

Posts: 1,115
Registered: ‎11-20-2012
Malware or not?

This post has been moved to "Norton for Mac" board for better exposure.

Posts: 5
Registered: ‎05-28-2014
Internet Security wont run at the startup nor when clicking on norton.exe

Suddenly, my norton internet security wont start. When i run task manager, 2 norton services are running but cant be stopped.The other problem i had before was, that when i wanted to edit program rules, NIC would freeze and stop responding and couldnt be end in task manager. The only way to end it was to reboot. I resolved this problem with unistalling and reinstalling NIC, but i fear this problem may occur again. However, i would appreciate, if u could help me with starting NIC in the first place. I 've got valid license, which came up with laptop purchase.


I have lenovo E531 laptop with windows 8 installed, 8 bg rams, Nvidia graphic card and 2.6 GHz i5 processor.


Thank you very much for your help.

Posts: 5
Registered: ‎02-05-2011
Accepted Solution
Start NIS Open Identity Safe

Is there a way in a DOS BAT file to start up the NIS Open Indentity Safe menu. I DO NOT want to enter the password automatically, I just want to automatically bring up the dialogue menu to manually enter its password.

Posts: 1,115
Registered: ‎11-20-2012
Norton causing internet to stop working and computer to reboot
Posts: 1,115
Registered: ‎11-20-2012
NIS v21+: FORCE Fill Assistant to fill a form entirely; no drag'n'drop
Posts: 11,890
Topics: 50
Kudos: 115
Solutions: 8
Registered: ‎01-07-2009
Loss of Norton Toolbar in Outlook 2007
Regular Visitor
Posts: 4
Registered: ‎05-27-2014
Accepted Solution
Firefox is locked.I get a message"Settings being managed be Vendor Norton"

Hello Everyone

Firefox does not seems to be working and I can't get access to settings as I get the message that "Settings are being managed by Vendor Application Norton". I am also unable to download any programme as I get the message "Internet security does not allow programe downloading". I had problems with  NIS two days ago but managed to get it working now.

I have an HP window 7 bit 32.


Regular Contributor
Posts: 386
Registered: ‎01-24-2011
LiveUpdate takes ages to check for updates in NIS
[ Edited ]

LiveUpdate takes ages to check for updates in NIS



Nothing to do with my PC, other programs work fine, my fiber connection is still fast so it a server problem from NORTON servers?


Edit: I CAN download virus defs but it takes soooo long till it finds them.. slow server from Norton maybe?


Other users have the same problem?





[Edit: Masking email address from image to conform with the Participation Guidelines and Terms of Service]

Posts: 1,115
Registered: ‎11-20-2012
Unable to retrieve activities

This post has been moved to "Norton Family" board for better exposure.

Posts: 1,643
Topics: 131
Kudos: 210
Solutions: 27
Registered: ‎04-12-2011
Thumbnails deleted

This thread has been moved to 'Norton 360' board for better exposure

Super Contributor
Posts: 130
Registered: ‎07-03-2010
NIS reinstall after Windows reinstall

I'm going to do a clean re-install of Windows 7 SP1 from OEM disk which is 3 years old.   Then I will install my system's drivers.   I suspect it will then need a lot of Windows Updates to become current.    I have the NIS install file.  Should I install NIS before doing the Windows Updates since I'll be going online?   Or will not having the last 3 years of Windows updates affect the installation/function of NIS?  Thanks for info.

Posts: 2
Registered: ‎05-26-2014
adds by showpassword

Is there a removal tool for the "Adds by showpassword". I got this software while installing a Nero trial. I have tried to disable the add on's in Chrome and Firefox. This worked for about a day and now its back. Norton keeps finding viruses and tracking cookies and removing them, but it seems Showpassword keeps reinstalling things. How can I remove this software completely?

Posts: 11
Registered: ‎02-12-2013
Accepted Solution
Remove & reistall tool

I am receiving the "at risk" message every few days. I run the quick scan and it scans to 2939 items and doesn't finish the scan, even after an hour. I then use the remove & reinstall tool. It removes but doesn't reinstall. It tells me I have no product even though my subscription is active.

The first time I had the "live chat" person install it for me. The next couple of times I was able to go to the manager section and install myself.

I have 2 questions : Why am I "at risk" so often and why does the RnR tool not reinstall my product. I have 2 computers and this only happens on 1 of them. Using NIS, XP and Firefox.

Posts: 1
Registered: ‎05-26-2014
Norton AntiVirus not opening

I have installed Norton anti-virus around 3 months back. Kow from last 1 month I am trying to open

But could not.

when i press on it so the icon cercling for some time and disapair or the screen became white and then normal...

Please help 



Posts: 1
Registered: ‎06-16-2013
Norton Internet Security has stopped working

I am using Windows 7. Today is 26 May, 2014 -- for the last 2 days, I've been getting a daily alert that "Norton Internet Security has stopped working." When this happened yesterday, I rebooted my computer and all was well for about 1.5 days. Then, today, it happened again. 


Here are the details of the alert box:


Problem signature:
Problem Event Name: BEX
Application Name: NIS.exe
Application Version:
Application Timestamp: 5355938e
Fault Module Name: StackHash_0a9e
Fault Module Version:
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Posts: 4
Registered: ‎04-30-2014
I need more room on my C Drive in order for Live Update to run

I keep getting a "Critically low disk space on C drive" message as I do my daily grind.  Every week or so I get the warning about Live Update not being run.


Try as I may, I can't seem to make more room on my C drive - I am too inexperienced to know what is vital and what I can delete.


Does anyone have any suggestions of what I can do to alleviate this problem or perhaps there is a resource or document available that lists non-essential files, folders etc?

Posts: 3
Registered: ‎01-21-2011
Not able to connect to the internet after re-install

I was getting the 8504,104 error after the latest update and rtan through all the sugestions on the help page, finaly removing and re-installing Norton.  After the re-install I went from a few browsers and programs not connectiong to nothing connecting and Norton unable to activate.  Is there a way around this toxic update or do I have to switch to a different antivirus program?


F.Y.I. I'm running Win 7 64 bit on a Intel I5 chip, DSL through Centurylink, and an ASUS router

Posts: 1
Registered: ‎05-25-2014
Port Problems

Hi there I am trying to open port 443 to achive multiplayer in a game 

How do open it in norton. I have forwarded it and have my router configured correctly.



Posts: 110
Registered: ‎06-14-2013
Where are the excluded files in NIS
[ Edited ]

Hi friends,


This is confusing!


I installed a program which NIS analyzed and placed in quarantine two files.

Knowing that these files are safe , I restored and excluded them from future scans.


I wen't into the Settings (computer) to see where the 2 file names had gone and to my surprise they were not listed.


Here is where I wen't -




The 1st category (items to exclude from scans) only listed \System Volume information\ - the other two are blank.


Why aren't those two file names in there if I restored and *excluded* them from Future Scans?

I'm really confused on this one. What If I wanted to un-exclude them at some point?


Same for Signatures to Exclude from All Detections. I would think that they would be listed as well?


Please explain.




Flavio_C :\


Posts: 5
Topics: 1
Kudos: 0
Solutions: 0
Registered: ‎05-25-2014
Accepted Solution
LiveUpdate Downloading ENGINE,NIS,INSTALLDIR Umpteen Times Repeatedly with No End In Sight

A couple days ago I reinstalled Windows 7 pro 64bit, and then after reinstalling Norton Internet Security 2013, I ran LiveUpdate to bring NIS up to date. Why is it that for the past 13 times that I've run LiveUpdate since reinstalling, every single time the updates contain the same 46.93MB file called "ENGINE,NIS,INSTALLDIR"? LiveUpdate tells me "success" for that file every time, and yet I have to download it 13 times in a row? That's a cumulative total of about 600MB of downloading because of that one file.

The reason this is a problem for me is that my internet service from Verizon only provides me with a limited data transfer allowance of 5 gigabytes per month. That 600MB took a big chunk out of my data allowance, and I don't see any end in sight to LiveUpdate continuing to download that same file every time. If I ran LiveUpdate right now, it would download that file all over again. In the screen capture, at the bottom of the dialog box, you can see that LiveUpdate says "Success" for that file. I have a suspicion that something is failing somewhere.

Can someone tell me how I can get LiveUpdate to stop downloading that file every time?


nis liveupdate 46.93mb.gif

Posts: 2
Registered: ‎05-24-2014
Running scan from command prompt

I have Norton Internet Security version on Windows 7 (6.1, SP1).  I run the “Full” system scan and it takes around 5 hours.  When I try to run navw32.exe from a command line it takes over 24 hours.  I am using the following command switches (/L /S+ /B+ /ST+). 


I assume one of these switches is requesting a more rigorous scan than a “full” scan from the interactive window.  Another possibility is that there are “whitelisted” files the interactive “full” scan keeps track of that the command line ignores. 


Can anyone tell me which switches I need to use to get the same “full” scan I get from the interactive window?