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Visitor
drnsa10
Posts: 6
Registered: ‎04-05-2010
Multiple Windows Accounts problem
[ Edited ]

Hi everyone. I'm having a problem with my NIS on my Windows 8.1 computer. I have 3 user accounts, and it seems when I switch between account, Norton is no longer active. By that I mean it is not longer in my System Tray, and when I try to open by clicking the desktop icon nothing happens. I think this also happens when my computer goes to sleep and I wake it.

 

Is anyone else having this issue?

 

My computer is 64-bit, but when I open Task Manager and look on my Processes list, I have 2 Norton Internet Security (32 bit) listings, no 64 bit. Also, I only see a Norton installation in my 32-bit Programs Files on my C drive. Is there a 64-bit version of NIS I should have?

 

Any help would be greatly appreciated.

 

Thanks

Regular Contributor
MrSmite
Posts: 91
Registered: ‎01-07-2010
[CRASH] Nis.exe - Crash in winhttp.dll
[ Edited ]

OS: XP SP3
Norton Version (from Support menu): 21.3.0.12

Error message in Windows Event Viewer:

Faulting application nis.exe, version 12.11.2.9, faulting module winhttp.dll, version 5.1.2600.6175, fault address 0x0004502f.

Behavior:

Windows will display a fault message that Nis.exe needs to close. Sometimes Nis.exe will restart itself while other times it does not. In cases where Nis.exe does not restart itself, opening the UI via the shortcut in the Start Menu will restart Nis.exe but it will eventually crash again as you move around the UI.

 

Note: The initial crash does not require you to be using the Norton UI. In my case, I was away from my computer and it was locked. When I later returned and unlocked it, Nis.exe had crashed (leaving me unprotected for approximately 9 hours based on the timestamp in the event log).

 

Suggestion:


Create a secondary process who's only job is to poll the existance of Nis.exe and in the event it crashes, restart it. I realize that Nis.exe has an autorecovery mechanism built in but sometimes it doesn't trigger which leaves a computer unprotected.

 

One possible method would be to use WMI to listen for application termination events, another would be to poll active processes at a specified interval.

 

Note: I have written a small test program for myself that does this and it works.

Visitor
Skymotor
Posts: 8
Registered: ‎04-10-2014
How do I unsubscribe from Norton Community?

How do I unsubscribe from Norton Community??

shannons
Posts: 11,953
Topics: 50
Kudos: 115
Solutions: 8
Registered: ‎01-07-2009
Passwords, Usernames, verifications, auto-fix failures, reinstallations - enough already
Contributor
boongsong
Posts: 74
Registered: ‎02-23-2011
Accepted Solution
Password change

This morning, my wife's FaceBook page apparently was hacked. I changed her FB account password.

When I tried to change it in my Vault, I kept getting the alert that the user name ID already in use. I'm do not want to change that, only her password.

How do I do that without changing the user ID?

shannons
Posts: 11,953
Topics: 50
Kudos: 115
Solutions: 8
Registered: ‎01-07-2009
Urgent Noron 360 - Virus/Malware Help Required with recently downloaded .exe file
Visitor
djed
Posts: 6
Registered: ‎06-27-2014
Norton Internet Security Blocking Incoming Email in Outlook 2007

Just purchased a new laptop and installed Windows 7 Home Premium (64-bit).  Installed all updates before installing anything else.  Next, I installed NIS (NIS-ESD-21.3.0.12-EN.exe), Adobe Acrobat X, and Microsoft Office Professional 2007.  All programs have been carefully updated to their latest versions.  Before doing anything, Live Update was run to be sure I applied the most recent updates/patches.

 

GoDaddy hosts my domain and prompts me to use port 110 for incoming email (POP3) and port 80 for outgoing maile (SMTP).

 

With NIS active, I can send email from Outlook but cannot receive email.  By "turning off" Antivirus and Antispam in the settings menu, I can receive email.  Email/Outlook works fine when I uninstall NIS.  As I told tech support multiple times, this is not an Outlook or domain problem - they work fine.  It's the introduction of NIS that causes the problem.

 

I spent three (3) hours on the phone with tech support, tech support's supervisor, and Level 2 support.  We tried a number of things (uninstalled, reinstalled, changed outgoing port numbers (to 25), checked firewall blocks, ...)  but none worked.  Level 2 tech support told me he's the last stop but I find it hard to believe.  I also received instructions from a customer support operator to email consumer_escalations@symantec.com but I'm losing faith.

 

Any help would be greatly appreciated.

 

I still have an open case and will again be speaking with the Level 2 tech in the morning in about 9 hours (it's 11:45 in Los Angeles, California now).

 

Sorry if I come across short - just want to get this fixed.

 

David

David
Regular Contributor
PhxFlyer
Posts: 37
Registered: ‎01-05-2010
NIS Product Maintenance "Failed to Update"

I've read other posts on this and this problem has not be resolved with me.

 

A month ago, I noticed the greyed out Product Maintenance in the Task section showed "Failed to Complete". It stayed that way for several days and numerous attempts by the program to complete the task. Tech worked for over an hour by remote trying to fix it. Finally it was escalated to a higher tech and after another 30 minutes or so, all he did was to uninstall and reinstall NIS. That seemed to fix the problem.

 

Now, 30 days later, it's doing it again. I've run LiveUpdate multiple times. Restarted the computer, reran LiveUpdate. Nothing is helping. Short of doing the reinstall again, does anyone have any idea what's going on??? I really don't want to have to do this uninstall and reinstall every month. Surely someone at Norton must know a fix.

 

Any help will be appreciated.

Visitor
neilsp41
Posts: 2
Registered: ‎06-27-2014
False positive while building MySQL Connector/C 6.1.5

I just downloaded the source code for MySQL Connector/C 6.1.5 directly from Oracle at the the following link

 

http://dev.mysql.com/downloads/connector/c/

 

and tried to compile it with Microsoft Visual Studio Express 2013 (fully updated).  When I tried to build this code, NIS detected Suspicious.Cloud.7.F in the freshly compiled libmysql.dll and removed the file.

 

This is almost certainly a false positive. How do I either report the false positive to Norton or override the problem somehow?

Visitor
danwoeppel
Posts: 4
Registered: ‎06-25-2014
Norton Internet Security won't let me register.

I have a valid subsription to Norton Internet Security.   A pop-up appears asking me to register my product for faster and better customer service.  So I click on the message and each time it telss me that it can't do it at this time.   This has happened at least 25 times.     What's up Norton?  None of the the suggestions so far corrects the problem.   Anyway, why would I need to register with Norton when it is a Norton product ?????????

shannons
Posts: 11,953
Topics: 50
Kudos: 115
Solutions: 8
Registered: ‎01-07-2009
Norton Internet Security won't let me register
Visitor
eureka22
Posts: 4
Registered: ‎06-27-2014
Accepted Solution
Phishing definitions out of date.

I opened an e-mail before realizing it was an obvious scam.  I ran quick scan with NIS2014 and it showed nothing.  I went through some of the security history settings and noticed the latest antiphising definitions update was Feb 24, four months ago.  I have Live Update on but manually updated anyway and refreshed the list but nothing new was added.  I'm now worried that something might have slipped through.

 

Recent activity showed an IPS detection statistical submission the same time as I opened the email so I hope that means NIS did something.  

 

Can anyone shed some light to set my mind at ease or tell me how to fix whatever is wrong?  Thanks.

Regular Visitor
Pappy1943
Posts: 9
Registered: ‎12-20-2013
Accepted Solution
Norton NIS 2014 Identity Protection toolbar d/led but not in extensions

Installed NIS 2014 (ver 21.3.0.12) a few days ago (from 2012) but didn't see ID protection toolbar on Chrome (ver 35.0.1916.153m). Tried downloading from Chrome store and said already installed. Not in extensions (tried clicking on developer mode also). IE9 and Firefox has it ok. Ran Live Update, rebooted, etc until ok there. Checked on your board but didn't find anything on this.

Visitor
stanton1
Posts: 3
Registered: ‎06-26-2014
Accepted Solution
Norton Home Page Protection

My PC uses Windows 8.1.  My browser is IE (version 10 I believe).  When I try to open IE my IE Home Page does not appear.  Instead I get the Norton Home Page Protection page which tells me my home page has been reset after encountering a threat.  I click on the orange button as directed to get instructions but nothing happens, i.e. no instructions.  How do I get IE working?

Newbie
Vikingj
Posts: 2
Registered: ‎06-26-2014
Accepted Solution
Added product key

 I found a good deal on Amazon for a one year subscription for NIS. My renewal comes up in 56 days, so I bought it.

I took the download version and quickly took the product key and added it to my existing program. I thought that it

would combine my 56 days and the 365 I had just paid for. Am I wrong and if so, is there anything I can do?

Gayathri_R
Posts: 1,720
Topics: 136
Kudos: 235
Solutions: 32
Registered: ‎04-12-2011
safe web search icons glitchy latelt

This post has been moved to 'Norton Toolbar / Norton Identity Safe' board for better exposure

Visitor
Papasquee
Posts: 4
Registered: ‎03-08-2014
Accepted Solution
Red flagged...Get Me Out Of Here!

I have noticed recently that anime streaming sites are being flagged by Norton 360 as having malware as reported by Google. Because Google complies with DMCA ...and DMCA bases their blocks on complaints of copyright infringements that may or may not exist for a particular web site /server. I feel this could very well be an attempt to restrict access to websites that cannot be shut down legally for one reason or other. I suggest Semantec/Norton do a malware probe of these sites using a non-biased team rather than relying on google (who even developed an Android Anime streaming app that will send your viewing information back to them). I conducted the following experiment : After ignoring the warning,I went to the website and watched all the steaming content released this week, and ran 3 different malware scans (Norton and 2 other comprable brands) of the files I was viewing. All scans showed 0 malware found. Checked file content and checked for malware inserted into my memory. Afterwards I checked temp and cache folders for downloaded malware...none. Full PC scan yielded 5 tracking cookies...irritating, but NOT malware. Firefox strips them out at browser close anyway.

Newbie
pal90
Posts: 1
Registered: ‎02-21-2014
Norton Internet Security will not scan
[ Edited ]

I have the same problem as described below (OK, below was an older post and it seems this has created a new thread - old thread is http://community.norton.com/t5/Norton-360/Security-Suite-won-t-start-quick-or-full-scan/td-p/957613)... neither quick scan, full scan nor the power eraser will start.  Product is Norton Internet Security version 21.3.0.1.12.

 

I had to repair/re-install about a week ago when live update failed.  Currently also have what appears to be a driver problem with the laptop as neither the built-in keyboard nor the mouse are working.  Keyboard input does work when the bios is started.

 

Am currently running Microsoft Safety Scanner as Norton appears to have failed.  Again.

Visitor
DMULLARD
Posts: 3
Registered: ‎05-08-2014
Multiple nis.exe with Norton Internet Security.

I frequently have 3 nis.exe running. If I look under Windows Task Manager/Processes, none of them have anything under User Name, it's blank. Under services, it shows just one of them. I get two icons on the task bar. It doesn't always happen. Isn't the normal state to have 2. One System and the other User. I have only one user logged on. Anyone know how to fix this.

Contributor
Hanabishi
Posts: 23
Registered: ‎07-21-2011
NIS 2014 start issue
[ Edited ]

My NIS 2014 starts after boot with about 50/50 chance. Boot protection options don't affect.

OS Windows 8.1, Fast Startup is disabled. NIS version is 21.3.0.12


When nis starts normally, there are 2 instances:
n.png

 

But when it won't start, there is only 1 instance with low memory usage:
d.png

And NIS icon don't appears in system tray.

 

After reinstalling Windows problem is still remains. And another computer has this problem too!

What I'm doing wrong?

Windows 8.1 Pro x64
shannons
Posts: 11,953
Topics: 50
Kudos: 115
Solutions: 8
Registered: ‎01-07-2009
NIS Vault 2014 - Site Ignored --> How to UNIGNORE SITE
Visitor
Jack414
Posts: 2
Registered: ‎06-25-2014
Accepted Solution
intrusion prevention is monitoring network traffic for signatures : Driver version

intrusion prevention is monitoring network traffic for signatures. Driver version : 12 2 0 5

 

what does the mean please ? is that a normal thing to happen?

 

thanks

Contributor
ameneses54
Posts: 59
Registered: ‎11-25-2009
Can't disable Outlook Mail Spam

Even though I've disabled Outlook's antispam, it's still filtering. As I have another third party anti-spam this is annoying.

 

Arturo

Contributor
ameneses54
Posts: 59
Registered: ‎11-25-2009
NIS Antispyware

I use a third party anti spyware and as such I turned off the feature permanently in NIS. The problem is that now I get the Norton Icon with a red mark as if where in risk. Opening shows  "your pc is not automatically protected etc erc".

How can I disable the notification?

Executor_83
Posts: 21
Topics: 4
Kudos: 1
Solutions: 0
Registered: ‎06-22-2014
Norton Anti-virus 2014 and Phone scamming

I sick people ringing my home phone and adverseting products or  wanting credit card details over the phone. And would Norton Anti-virus to block my IP Address in Public setting and to allow port forward to alllow games run on the network through the internet and other stuff. 

Windows 8.1 64 Bit NAV V 21.3.0.12
Newbie
BubbysGrampa
Posts: 2
Registered: ‎05-25-2013
Spam filter toolbar/ spam folder not opening in Outlook 2003

Norton Spam Filter toolbar stopped appearing in Outlook 2003, and the Norton Spam Folder is back to Junk mail with none of the tool bar options.  Followed the script from feedback to attempt a repair, but nothing has changed.

Does this situation warrant a re-install of Norton 360?

Visitor
anicecuppa
Posts: 3
Registered: ‎06-24-2014
Accepted Solution
Attaching photos to Windows Live Mail emails

After installing Nortin Internet Security I can no longer attach photos to WLM emails in the following way: Navigate to the photo in Windows Explorer; right click on the photo; select 'send to'; select 'mail recipient'; select the photo size; click 'attach'.  The email opens and can be edited but no attachment is included.  This always worked before I installed NIS.

Mohan_G
Posts: 1,618
Topics: 182
Kudos: 235
Solutions: 31
Registered: ‎01-18-2012
Hi i need to install norton system works premier 2009 on my new laptop, no disk
Visitor
Norprob
Posts: 3
Registered: ‎06-24-2014
LiveUpdate failing 225MB every few days

>Every 2-3 days Liveupdate stops working.  When I manually update even if the last update was 12-20 minutes ago it wants to download 225MB. 

 

I downloaded 225MB on June 5th and again on June 9th. In history it showed that Norton failed on June 10th, since June 10th I  tried to update but it kept failing until June 21st.  Today, June 23rd again liveupdate stopped.  I was able to trick it into restarting but I know it will fail.

 

Why is this happening?  What can I do?

 

If I get disconnected or log off before it finishes, it will start all over again at 225MB.  Sometimes, it will complete the download but still fail.

 

Thanks

shannons
Posts: 11,953
Topics: 50
Kudos: 115
Solutions: 8
Registered: ‎01-07-2009
I have upgraded to Firefox 30 but Norton Toolbar and Safe Search have disappeared.