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03-04-2013 07:28 PM - edited 03-04-2013 07:32 PM
I have a new Toshibe Laptop ( 1 week old) NIS 2013 220.127.116.11 and windows 8 64. I just had an autoupdate fail. the history reads
Status: Failed to complete
when i click on more info all i get is a web page to make sure automatic and pulse udates are on. They are. Numerous manual live updates produce same result.
any help would be appreciated.
03-04-2013 07:11 PM
Since I have installed Internet Security 2013 Google Chrome takes from 5-10 seconds to load a page. I have disabled unnecessary plugins in Chrome and have deleated temporary files. no improvement in speed. Please, any thoughts. Tx much, Robbor
03-04-2013 03:46 PM
Norton Internet Security has been nagging me for last couple of weeks about my ending subscribtion so finally I gave up, went to a shop and purchased a boxed version for next year - waited for a couple of days and tonight, annoyed to the max with these reminders I typed the new code - 5 days before the end of my current subscription - imagine total surprise on my face when 366 days appeared on the screen - not 5 + 366!!!
Is there a way of getting my 5 days of subscription back?!
03-04-2013 03:39 PM
Yesterday I discovered a Trojan.Agent within my Norton registery files using the filename Svchost.exe *32. This malware was pulling up to one gigabyte of RAM at times and caused Norton to close immedately upon opening. This behavior worried me and my first action was to uninstall Norton, redownload it and reinstall it. However, this did not correct the problem. I discovered the Trojan after a Full System Scan using Malwarebyte's Anti-Malware discovered, but could not remove it.
A friend of mine who is more well versed in dealing with this kind of situation helped me out and managed to remove the Trojan and clean up the registry and computer overall using the following programs:
F-Secure Online Scanner
After removal he uninstalled and otherwise removed all of these programs except for Malewarebyte's Anti-Maleware, I am not sure what happened to the logs.
This solution worked well and I, again, redownloaded and reinstalled Norton Security Suite. However, I have now recently discovered that Norton will freeze up and crash should I attempt a Live Update or Full System Scan. After these crashes Norton will not open again until I restart the machine, but does seem to continue running in the background.
If anyone could help correct this I would be very grateful.
03-04-2013 03:28 PM
I have NIS 2013 v18.104.22.168 running on Win 8 on a (UEFI) booted Lenovo Z580 laptop and it seemed to have worked well from installation in December to some time last month but, now, after reboots, markers soon appear telling me I need to turn on spyware protection and a firewall. The spyware link indicates that NIS and Windows Defender are both switched off but selecting NIS and clicking Turn on changes nothing. The Network firewall link leads to Choose a firewall options but, again, selecting Turn on Norton Internet Security does nothing, even after I select the ensuing Yes, I trust the publisher option. Meanwhile the Action center reinforces the message that both NIS and Defender are switched off, even though NIS itself appears to think all is well, ie it shows no errors.
Anyone have any ideas what has gone wrong here, please, bearing in mind that I ran the Remove and reinstall tool earlier today with no effect on the above situation?
My apologies for the lack of attachments here; I do not know how to create any acceptable to these forums, eg .txt, .log, .lue or .pdf etc.
03-04-2013 01:24 PM
I seem to recall that there was a bogus Java update floating around recently - I've been prompted by what appears to be a legit Java update request but I'm not sure - the file is jucheck.exe - does anyone know if this is a legit Java update file ??
03-04-2013 12:19 PM
I am running Windows 8 and clicked the fix now several days ago and norton's stills indicates fix in progress. I downloaded the remove and reinstall file and tried it but nothing happens. What to do next.
03-04-2013 12:12 PM - edited 03-04-2013 12:31 PM
I just bought NIS.
Installation went smooth, but activation is not working:
Progress bar keeps on scrolling, but after 10 minutes there is no change.
(Firewall is off, and PC has for sure internet connection as I'm typing this)
Is this a known issue, and how to fix?
Info from self-diagnostic:
Norton Internet Security Online
Results Norton Autofix: 0 item(s)
03-04-2013 08:42 AM
Two days ago I uninstalled and reinstalled NIS 20.2 by control panel and NRT because it was no longer working properly.
1. Restarting the computer hangs on "restarting" and I had to do a hard shutdown by holding down the ON / OFF button.
2. The updates required more time than usual to be applied and the PC was severely slowed down during this phase.
Now both NIS and the PC are working properly. I just wanted to know why now I can't get more the first part of the upgrade to v.20.3 (46 mb) which I had previously received before the uninstall/reinstall.
I run LiveUpdate manually and reboot the PC several times, but NIS says no further updates are required, the product is up to date.
Can anyone tell me if the something has been changed and why NIS doesn't more download the 46 mb of updates than I had previously downloaded prior the reinstall of the product please?
Thanks in advance for any help and suggestions.
Specs: Win 8 Pro - NIS 20.2 - IE10
03-04-2013 07:14 AM
at unders removal tab , then removal tools :
when click on " If you have an infected Windows system file, you may need to replace it using the Windows installation CD. "
show this :
This document is currently unavailable.
03-04-2013 06:15 AM
I am running Win7 32bit, NIS 22.214.171.124, on two separate systems, both of which have the same problem.
With all of the web protection settings "off," and set to "ignore," I get warnings from time-to-time that my settings for safe surfing needs to be fixed.
The only way to clear the message is to turn safe surfing "on" and then "off" again: the warning then clears for a day, or several days, or weeks, etc.
03-04-2013 01:16 AM
I'm using Norton Internet Securitu for almost 2 years and, from time to time I have this (very annoying) problem: the ccsvchst.exe starts to write huge amounts of data to HDD with no reason. For example, today in one hour it wrote 20Giga!!!! Why an anti-virus software writes so much data to HDD?!?!?
Even more, during this time, the computer completly frezes from time to time for 4-8 seconds (even when typing text) so it's almost impossible to use it. After a while, everything will go back to normal.
Do you have any idea how can I fix this problem? Or, if it is a bug, where I can send a report?
PS. Please excuse my poor english...
03-03-2013 09:56 PM
Hello, I read online that using the "view message source" feature in Hotmail is a good way to see where a message came from and if it is legit without having to actually open the email. Is this true? Do other email providers like Yahoo have the same feature?
03-03-2013 03:28 PM
again and again at any attempt to upgrade my bought product Nis 2012 to Nis 2013 I get error 8506.421 !!
despite three contacts with symantec technicians on tchat who promise me a patch to solve the issue no other solution :
i have had to remove all norton products (with norton removal tools) and upload again my older version of Nis (2012) ; to be noticed that the problem occurs both with windows 7 and windows xp no matter that another antivir is installed or not on the computer ; any time we try to upgrade to the new version the program does not work ; thanks anyway to symantec to have given me a product extent validity of three months for the inconveniences ; but i do not still run the latest bought version !
still thus waiting for the miracle patch !
03-03-2013 02:38 PM
I have been trying to communicate w/Norton for over a month now to no avail. No replies to my emails. : ( I can't even remember how I found the error but I believe it was code 8566,422. My Norton icon no longer appears in my tray and I can not start/use it. Computer is very slow and sluggish. No updates available. Got as far as being told to use the Norton removal tool but got scared off when I was informed that this could not be reversed.
I currently have a Norton product that has been useless for over a month of my subscription. : (. My computer is also at risk. : (
How do I proceed with correcting this problem? Thank you for any assistance. Norton is usually good about addresing my issues so I'm not sure if the current 'bug' is the reason for no reply or if I am falling through the cracks.
03-03-2013 02:33 PM
This is in the $recycle.bin file and keeps showing up every 5 minutes or so. I've pulled the network cable on it and am using another PC to post with. I emptied the recycle bin and tried to run Norton Power Eraser. I don't know if it did anything or not (had to plug back in the network cable for it to run). The norton window for detecting the trojan hasn't shown up in the last 30 minutes. and I tried plugging in the network cable to see if it would show up. I also notice that in "processes" I have up to 3 "svchost.exe." running and they are hogging up 100% of the CPU. I shut them all down.
I do notice that most of the posts regarding the trojan requires me to paste registries. Is it ok to put USB drives on this infected PC and plug into this PC so I can post them?
Any ideas on how to fix this?
Actually, what I prefer to do is pull off some critical files and just reload windows on this thing. I suppose my first question is are files that are not infected safe to pull of this thing to a USB drive so I can reload windows and get rid of the trojan that way?
03-03-2013 02:06 PM
Yes I realize this has been posted before but I could not respond in those old threads, so here I am.
We have had Norton for years but this only began popping up in the last few days. No matter what I do, I cannot get rid of it and I am tired of looking at it.
Please help and I will give you a "Kudos". And then we can move on to the possibility we have a worm in our entire home system that wasn't detected by Norton.
I see in previous threads that system information was requested. Please let me know if I have forgotten something helpful.
Windows Vista Home Premium
HP Pavilion Notebook
x64 based PC
03-03-2013 01:44 PM
I just installed NIS 2012 on a laptop. After install I went ahead and ran first live update.
All the updates are downloaded and the process updates box is green and says completed, but the program is still finishing processing and it is now going on 25 minutes. I dont remember it takinbg this long when I installed NIS on my PC.
Does it sound like the installation is compromised?
03-03-2013 12:55 PM
Got this error today. I did everything it said at Norton support since the fix for the error didn't install when it popped up: https://support.norton.com/sp/en/us/norton-antivir
Downloaded 20130302-016-v5i32.exe file from http://www.symantec.com/security_response/definiti
I have Norton AntiVirus& pc is Windows Vista Home Premium 32 bits
03-03-2013 12:12 PM
Hello. I'm running windows vista on my PC. My computer was infected some time ago with the fbi warning scam. I thought that was cleared up (at least I quit seeing it), but now my computer seems to crash and go to a blue screen when it is booting up. I can only get to windows through safe mode. I've always run norton security so I'm not sure what happened/could have happened.
Any advice? Thanks.
03-03-2013 11:08 AM
I have not ran a scan since 22/02/13, so when I went on to Norton, it recommended that I ran a scan. I went on to the page that allows you to run scans however, for whatever reason, I am unable to do so. Whenever I click on a scan (Either quick scan or full system scan), nothing happened. There was also an auto fix button that would instantly start up a quick scan, however all that happened with that is it seemingly starts up, then comes up with a red cross and a message saying 'Fix not complete.' Also, when you click on the support button, after a while it just says it could not detect any problem. (The first time I did it, it said that it had sorted some problem, however it still didn't work after that.) Greatly appreciate any help. Thanks
03-03-2013 06:57 AM
Hi, I got a pop up that said that I needed to restart my computer after Norton Anti-virus updated and when it restarted I got the Dell portion of the startup then the screen stayed black and there is a cursor blinking in the top left corner. It wont go any further than that, no Windows image or anything.
03-03-2013 06:49 AM
I've somehow picked up the Searchnow redirect virus. I'm not sure what it was tagged on to because I haven't knowlingly downloaded any software recently. I am able to get in to my browsers and change my hopepage back to google, but a address bar search still takes me to the searchnow site. Is there any easy way to clear this out entirely?
03-02-2013 08:11 PM
I have seen some previous posts about this. When I open Aol Desktop 9.7 after I open e-mail, the browser keeps opening with a link to this website. Every minute or so it opens another tab. This is a major annoyance. I tired uninstalling AOL and reinstalling ti but that did not fix the problem. I have seen priro posts on this issue before so perhaps someone can guide me through what to do to get rid of this annoying adware virus. IE9 is not effected. Computes is an Asus laptop with Windows 7 Home Premium 64 bit. NIS 2013 did not find this adware.
Attached is the log file from running AawMBR from avast.com. No fixes were attempted.
Thank you in advance.
03-02-2013 08:06 PM
I just installed a trial of Norton Internet Security and after several updates it does no more updates and it lists the version as 126.96.36.199.
I ran the support function and it fixed one thing, then I ran it again and there was nothing to fix. I then ran update again, but nothing needed to be updated. I am still on 188.8.131.52
Will the trial version not update to latest?
Am I not optimally protected with the earlier version?
Also, I turned off smart-updates, would that hurt anything (I had Norton Antivirus with smart-updates turned off and it fully updated to 20.3 days ago but its subscription ends soon and I want to try NIS to decide which to get going forward.)
03-02-2013 07:22 PM
I only have 4 computers and I have two keys for 3 licenses each. However, they both show as completely used. I just replaced my daughter's laptop and got rid of the old one and I'd like to install Norton Internet Security on it, but I can't download another copy even though I don't have the computer with the old copy on it anymore. What can I do?
03-02-2013 06:49 PM
I am using WIndows 7 X64. I noticed over the last many months, that my screen saver would usually not work (I never saw it on even when coming back to computer well over time for it to come on.)
Today I decided to try the new Avast 8 to see how it is. Every time I have been away from my computer and come back today, the screen saver was on. So it seems Norton was keeping it from going.
Is it the idle processes?
Does this happen to other using Norton?
03-02-2013 06:26 PM
Hi, I am in a bit of trouble with which seems no way out.
Recently my laptop has started to say I don't have internet access when I clearly do. It started with Steam not being able to connect, now my browsers won't even connect to the internet... I ran the troubleshoot window on Internet Explorer and it said that there was a problem with Norton Internet Security, so I turned to open that then I realised it wouldn't open at all, the desktop icon is gone and if I run a scan I get a uistub.exe error pop up. It just won't load and worst of all, I can't access the internet on the browsers I have, to download the R&R tool to even try to fix the issue. Which then lead me to try and repair it from control panel, It won't load when I click "uninstall/change"
I am running out of options here, I am currently luckily on my Mac but for the family laptop... right now is useless as we really can't do nothing on it internet wise.
I've rebooted etc. I only wanted to configure or turn off the norton firewall temporarily to see if it'd fix my problem for Steam but Norton won't even load to let me do that.
Any help is appreciated,
03-02-2013 06:06 PM
I have been a long-term subscriber to Norton security software, and have had my two websites registered and ownership verified since 2011, and they still show the sites as being "untested"?
I follow the instructions on the Norton SafeWeb site that directs me to the "Site Dispute" page, and suggests I click "Rate my site" next to the site name, however, there is no such option where the sites are untested?
Can anyone assist?
03-02-2013 04:58 PM
I have norton internet security and when doing the liveupdate it fails to download updates. It won't download norton 2013 small virus definitions x64, norton 2013 web protections definitions, and norton safe web statistics. My pulse updates are on and so is my automatic liveupdates, so does anyone know how to fix this from here? The website didn't say what to do if they were already turned on