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Contributor
Calchick74
Posts: 17
Registered: ‎09-23-2013
need NORTON Removal tool for Internet security 2013 and 2014

Once years ago I uninstalled norton from control panel programs uninstall and my whole computer got messed up, since I was told you need NORTON REMOVAL TOOL for the appropriate NIS

where is Norton removal tool for 2013 and 2014 ???  thanks

Visitor
LandSlideLily
Posts: 3
Registered: ‎09-18-2010
Filling out forms

Every time I try to auto fill a form it keeps asking  for my password to proceed with the autofill.

This just started last week and it is very annoying

Regular Visitor
DavidREnglert
Posts: 4
Registered: ‎11-07-2013
The Norton Tech Broke My PC
[ Edited ]

I have used Norton for almost 2 yrs. now and I prefer it to everyone else in the marketplace. A few days ago I was having an issue instaling Norton I.S. on an older machine with XP.  I couldn't get Avast removed to install Norton so I got tech support on the phone and the agent used logmein to access my PC. 

 

The agent went through the computer and deleted a whole bunch of stuff, it was happening so fast I could barely keep up.  I'm no greenie, I own a webdesign and seo business and currently own nearly 50 websites of my own.  When the agent rebooted the computer we got a "blue screen" with a fatal error.  I restarted it in safemode with networking and the agent worked on it some more with the same result.  After several time doing this the agent told me that I needed to take it to a local tech to get it fixed!  Whoa... hold on a second.  This pc worked perfectly fine before this agent ran through it's programs and files deleting everything in sight.  Yes, it's an older PC and it was only used for checking email and using skype so I don't need a new machine for that.  Problem is that you can't use skype in safe mode with XP. 

 

This is not my responsability to get this machine repaired, it's Norton's.  The machine worked before the agent broke it and I am not satisfied with the solution that the agent gave me. This isn't going to be on my dime, I didn't break the machine.  I got back with a second tech agent tonight and after he tried to fix it, he gave me the same answer.  This is not acceptable.  If I have to pay a local tech to repair this machine, I want some sort of compensation from Norton. I don't care whether you want to pay the bill for the repair or whether you give me Norton services, I will not have this repair coming out of my pocket.  My clients wouldn't accept that from me and I won't accept it either.  I know that you most likely aren't able to solve this issue, but you can forward this message to the right person. 

 

 

[edit: Please do not post identifying information per the Participation Guidelines and Terms of Service.]

Visitor
tonyagl
Posts: 4
Registered: ‎11-09-2013
Qone8

I have been attacked by the Qone8 viris. Ran Norton scan, removed what was identified but problem remains. Ran one paid malware programme, two free ones AND Norton Power Eraser. Nothing, but NOTHING has worked. Please help

Visitor
F_Robert
Posts: 2
Registered: ‎11-09-2013
IE homepage URL changes to lowercase when IE closes

Since upgrading my NIS using the “New Version Check” option, my default home page in IE changes to lower case when closed.  I have tried resetting using IE and editing the registry directly with the same result.  I have tried deleted cache, clearing histroy etc. to no avail. On my previous contact with Norton support (live chat) I was informed Norton does not do anything to the homepage.

 

I have performed the same upgrade on another PC, with the same result. Norton installs, asks to close IE to continue installing, I close IE and install completes. At this stage there is no problem. Norton presents me with an option to see new features, declined. Norton then runs the activation process, at this stage when closing an IE session the homepage is changed to lower case.

 

Windows 7 64bit

IE 10.0.9200.16721

 

Regular Visitor
billybustercat
Posts: 2
Registered: ‎11-26-2012
Vulnerability wont work in internet 11 , windows 8.1

In manage add-ons ,, Norton vulnerability is disabled , and isn't compatible with windows 8.1 , cant  turn in back on ?

Contributor
Calchick74
Posts: 17
Registered: ‎09-23-2013
Internet Security Load Time is causing IE9 to load extremely Slow at first start up

When I first start computer and try to go on Internet Explorer it loads extremely slowly.  I then disabled Norton Internet Security 21.1.0.18 version just to see if there is any difference - IE9 loaded fast with Norton shut off.  I tried going back to IE8 and made no difference.  What used to be fast loading is now taking several minutes at first start.    Any thoughts on why the new Beta 21.1.0.18 NIS would do this at start up?    before updating to this version my IE9 and IE8 prior to that loaded fast. 

Super Keylogger Crusher
mattsegers
Posts: 455
Registered: ‎01-18-2009
Accepted Solution
Error Collection - Huge slowdown!

Hi There,

I've just started up my pc, and inserted a Asus mini wi-fi (USB) adapter (this one) into one of the USB ports - this caused a massive slow down of my system, and upon opening Task Manager, I was greeted with this:

ErrorReporting.JPG

 

Upon restarting, none of these processes reappeared, but my pc is still slowed down significantly, and when I order processes by disk access, Norton is at the top... it stays this way for about 10 min, and then finally settles down. I have yet to do a second restart, so I am unsure if this will happen again.

I don't know what has suddenly happened, or if it is related to the wi-fi adapter I've plugged in, but it's making my pc almost unusable :/

Further info:
Windows 8.1 Pro

NIS 21.1.0.18

Motherboard (in case the USB Driver is relevant - I plugged it into a 2.0 port)

Kind Regards,

 

Matt

"The fact that man knows right from wrong proves his intellectual superiority to other creatures; but the fact that he can do wrong proves his moral inferiority to any creature that cannot."
- Mark Twain
Contributor
Richie
Posts: 23
Registered: ‎10-31-2013
Norton Not Working Correctly with Windows 8.1??
[ Edited ]

I thought I'd start a new thread for this, as i think it's quite a serious issue that needs addressing.

 

I have already mentioned about how since updating to 8.1 i am finding the scanner isn't picking up tracking cookies. Despite the fact that afterward i can see a large number of cookies on my computer via Firefox's settings. This should not be the case when I have the scanner set to automatically remove them.

 

Now this is a minor gripe i know, however it is the larger possibility that Norton may not be finding other issues that I am having a problem with. I have the latest version of Norton, and have also checked my settings with a Live Chat expert, so there's no issue at my end with regards to that.

 

Not for a moment am I suggesting that Norton is faulty and doesn't work altogether, but i think for people who have updated to 8.1, there is clearly a compatability issue present. Something that other threads on here detailing 8.1 issues reinforce.

 

No-one replied to my last post about asking how best to alert Norton to what is happening, but this is what I would like to do. Unless anyone else has any suggestions?

 

Richie
Contributor
Flavio_C
Posts: 110
Registered: ‎06-14-2013
Accepted Solution
NIS compatibility with Windows 7, 8.1 and IE 11

Hi.

 

Will 8.1 work with 20.x?

 

If so, what about IE 11 that was just released for Windows 7?

I am assuming that the same rules would apply to 21.x as well.

 

Please let me know. Thanks.

 

Flavio

 

 

Contributor
Flavio_C
Posts: 110
Registered: ‎06-14-2013
Does NIS 21.x have a slower GUI response than in 20.x?

Hi there.

 

21.x GUI does seem slower and less clear than 20.x?

Is it me?

 

Don't understand how 21.x is better....

 

Flavio_C

Contributor
Flavio_C
Posts: 110
Registered: ‎06-14-2013
NIS 21.x - is there email scanning for MAPI based mail clients?

Hi.

 

Does Email Antivirus Scan work for MAPI based Mail Clients?

Please let me know and how to configure, if it does.

 

Tnx,

 

Flavio :)

 

Contributor
Flavio_C
Posts: 110
Registered: ‎06-14-2013
Accepted Solution
Where is the Smart Definitions setting in NIS 21.x ?

Hello,

 

I'm confused.

 

I recently upgraded from 20.x to 21.x and do not see the setting to enable/disable Smart Definitions. :smileysurprised:

I would like to have all signatures resident on my PC should I not be able to connect to the Internet.

 

What else has changed? Is there a link to the changes frrom NIS 20 to 21?

 

Please let me know. Urgent.

 

Tnx & Ciao,

 

Flavio :smileytongue:

lmacri
Posts: 1,585
Kudos: 650
Registered: ‎05-05-2009
NIS 20.x SRTSP.SYS (Real-time AutoProtect) High CPU and I/O Reads During Idle
[ Edited ]

I am using using NIS v. 20.4.0.40 (NIS 2013) with Vista 32-bit Home Premium.  After each idletime QuickScan, my CPU continues to run at approx. 20% and I can see my hard drive continuously thrashing until I take my system out of idle.  When I click inside the NIS Performance Graph the pop-up simply says "No Activity".

 

NIS 2013 No Activity During Idle 07 Nov 2013.jpg

Sysinternal's Process Explorer shows that the process SYSTEM (PID 4) and specifically Symantec's SRTSP.SYS (i.e., Symantec Real-time AutoProtect - TID 3624) is responsible for this high CPU activity during post-QuickScan idles.  The thrashing of my hard drive corresponds to a rapid increase in disk I/O reads by ccSvcHst.exe (PID 320), and depending on the amount of time my system remains in idle, these I/O reads by ccSvcHst.exe can exceed more than 20 million reads within a matter of hours after boot-up.

 

Proc Exp 07 Oct 2013.jpg

 

I performed a clean re-install of NIS v. 20.4.0.40 but this high activity by SRTSP.SYS during idles persists.  A search of the forum led me to a post here by elsewhere and shows that this issue with NIS 20.x also occurs with Win 7, etc.

Does anyone know if Symantec is planning to fix this issue in NIS 20.x, or if the same problem has been reported in NIS 21.x?
------------
MS Windows Vista Home Premium 32-bit SP2 * Firefox 25.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

Newbie
marhug
Posts: 4
Registered: ‎11-05-2013
NIS.exe hogging cpu on XP

Having upgraded to NIS 21.10.0.18 on Win XP SP3 I am finding that one or more processes of NIS,exe are hogging cpu are certain times. Cannot stop the processes so have to wait until they release cpu to do anything.

Contributor
VaSummer
Posts: 39
Registered: ‎12-25-2008
A Possibily Suspicious "Epson E-Print" Update Message

I'm using Windows 7, FireFox 25 and current NIS.

I just purchased and installed an Epson XP-410 printer. The second time I used it, a pop-up menu came up that suggested updates were available. I cannot recall all that the popup said, but do remember there were three new updates that I could check to add, one of which was called "Epson E-Web Print". I checked all three and they installed.  Since I was accustomed to HP printer updates via my internet connection, I wasn't suspicious of the so-called Epson update.

When I opened my browser I found a toolbar with the Epson logo and the "E-Web Print" title on it, along with a printer icon, a clip icon and a box to check if I wanted to print from flash content.  I couldn't get the tool to function, so I called Epson tech support, but the tech didn't seem to know anything about it.

I called back and asked for a supervisor. He didn't have any knowledge of "E-Web Print" and told me it was spam. He said he could find nothing on the Epson website referencing it. This blew my mind because it was downloaded via my internet connection and labeled an update with the Epson name on it. He said Epson doesn't use automatic updates; I must go to their website for updates.

 

Here is a link I found about this Epson utility.  It doesn't sound like it's a security threat, but it was presented as an update and seems deceptive.  http://www.shouldiremoveit.com/Epson-E-Web-Print-6938-program.aspx

 

And what can you tell me about "E-Web Print"?  It seems like a useful screen capture I've been looking for.  It also seems to be a utility Seiko Epson once supported.  If it passes muster here, I'm thinking about uninstalling the utility and reinstalling it from the above link.  I'd sure appreciate your take on this.

Newbie
zilton
Posts: 1
Registered: ‎11-07-2013
Accepted Solution
Is it OK to install NIS 2014 and THEN remove McAfee?.

Is it OK to install NIS 2014 and THEN remove McAfee?  I have seen suggestions that you should remove McAfee BEFORE installing NIS, but I dont want to be without protection for even five minutes.

Contributor
Harold_H
Posts: 18
Registered: ‎10-25-2013
Accepted Solution
In case of OS re-installation, what is the Norton Policy on reloading the antivirus software?

I am having to reload my Desktop W7 OS to get rid of a few  issues. I have just renewed my Norton 360 AV Software Licence. Please could you tell me what Norton's policy is on re- installing the AV Software back onto the same PC?

Thanks and Best wishes.

Harry H. 

Contributor
donsmith
Posts: 11
Registered: ‎03-15-2011
Qone8

This virus has attached itself to my Google account. How can I get rid of it?

Newbie
sasmitherman
Posts: 1
Registered: ‎11-06-2013
Internet Explorer stops working

Internet Explorer 10 often stops working when Firewall is on but not when it is off.  A window says "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." 

I am using Windows 7 and Norton Internet Security Version: 20.4.0.40. 

Regular Contributor
Yoda
Posts: 70
Registered: ‎11-07-2008
Browser Hijack

Beware!

 

My browsers IE11 and Firefox 25.0 were both hijacked by a supposed news app from news.net.

My desktop was also hijacked.

 

 

 

 

 

 

Contributor
cyberwasp
Posts: 32
Registered: ‎06-08-2011
search by conduit is back

I did a search here about the browser hijacker, "Search by conduit." Before posting a message to the board. It seems it's back. I was surprised that NIS let it get passed. Even a full deep scan didn't turn it up. Had to use malware bytes to get rid of it. I think the  norton techs missed one.

Visitor
Josh_H
Posts: 9
Registered: ‎09-02-2013
Accepted Solution
Having recurring problems that are just getting worse and worse.

My computer I believe is infected and it used to be where Norton wouldn't open Full System Scans, History, Quarantine and a few other tabs in NIS. It has gotten to the point where Norton itself won't even open when I try clicking on it. When I was able to run security scans I would run a Full System Scan pretty frequently, about every day to every other day. Other things away from Norton on my Computer are starting to act strange as well. I'm worried that my computer has some sort of virus that has disabled Norton on my computer and I want to get it fixed before it gets worse. Any and all help would be appreciated, thank you.

Regular Contributor
MPSAN
Posts: 366
Registered: ‎01-08-2009
NIS 2014 and XP (32 bit) HANGS system during FULL scan!
[ Edited ]

There is another thread here for 64 bit Win 7, I think, but I did not want to hijack that any more.

 

I tried some settings and my system no longer hung. The hung resulted in No KB or Mouse action that would fix the issue. So, I tried various settings and the HANG went away. The only thing I could do to resolve this hang was a RESET. Now I know what IS causing this.

 

I had turned off SCANS and all was OK again for several days.

 

Now, I tried a manual FULL Scan and after about 600,000 + items scanned it locks the system up again!

 

It seems like NIS is finding that there is a file that is too large to scan (i doubt it) or is locked somehow!

 

SO, is there a way I can try a scan from perhaps SAFE Mode? Will Power Eraser help? The system IS running OK EXCEPT when Norton does a full scan, which I have disabled for now!

"If it ain't broke, fix it 'til it is"
Super Contributor
Dubble__D
Posts: 322
Registered: ‎03-23-2012
2 Large Back-To-Back Virus Definition X64 Updates This Morning

Strangely, I noticed that there were 2 Large Back-To-Back Virus Definition X64 Updates This Morning, one completed manually at 7:56 AM for 136.96 MB, and the second completed automaticlly at 11:31 AM, for 137.22MB.

 

Why were there these 2 Large Back-To-Back Virus Definition X64 Updates This Morning, both appearing to be the full definition set?  Does this mean that my NAV is somehow corrupted, and the only way Virus Definition X64 Updates will happen going forward will be the full definition set @ 130+ MB/set?

 

DD

 

 

Contributor
bolean
Posts: 40
Registered: ‎04-15-2011
Heuristic detection have found 1 something - no details available
After quick checking there is record in history: Heuristic detection have found 1 something - no details available. NO DETAILS AVAILABLE?
Contributor
tancheeping
Posts: 70
Registered: ‎08-05-2013
Accepted Solution
What are these viruses about?

Recently I ran a virus scan on my removable drive and my NIS 2013 running on Windows 8.1 64 bits detected these two viruses and resolved the threats fro me.
Thanks to NIS 213, my removable drive is now free from viruses.

However, NIS calssified the threat level of these two viruses as high. So I'm to find out what are these two viruses, how it infect my and other people PC and what kind of damages can they do? 

 

Finally, is that any useful tips for me to prevent any futue infection to my removable drive? his is because I'm a universuty student so it's unavoidable for me to use my removable drive on a public PC and share it with m friends,

 

Thanks.

F4E
Posts: 3,838
Registered: ‎05-23-2009
Windows 8.1 problems

Your problems with Windows 8.1, may have nothing to do with Norton. Have a look at this post as well.....

 

 

http://community.norton.com/t5/Tech-Outpost/Windows-8-1-Need-help/m-p/1046557#M8419

 

 

Windows 7 64 Bit Sp1 NIS V 21.4.0.13
Contributor
cyberwasp
Posts: 32
Registered: ‎06-08-2011
Accepted Solution
2 icons in system tray

 ok guys. Just had to reinstall windows on pc and after deleteing all the crapware and reinstlalling all my software I loaded norton. At first everything was fin e but than two icons appeared in system tray. both icon function. After a lenghty chat with a norton tech they said just run updated. Well it work for awhile but came right back.

 

I could hide one in the tray but which one. is there a permanent fix or what. TIA

 

p.s. why couldn't the stick with the old one, it worked!

Visitor
frankvincent
Posts: 2
Registered: ‎11-05-2013
Norton Internet Security and WIN 8.1

After I installed Win 8.1, my MS Outlook 2010 is no longer showing the Norton icon tab.  Are my e-mails being checked by NIS?  What do I need to do to bring the tab/icon back?
  Thanks in advance.