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Visitor
ppbjno1
Posts: 4
Registered: ‎04-18-2010
Nation Zoom has infected my computer

I downloaded some free software and Nation Zoom has taken over my browsers. How do I uninstall it?

Visitor
slowjoe3
Posts: 1
Registered: ‎12-04-2013
Virus detected?

Every download is contained or deleted.  Even up date for Microsolf and others.  This just started @ 2 weeks ago. Any suggestions? Have I done something to my setting to cause this?

Regular Visitor
angels05
Posts: 1
Registered: ‎12-06-2013
Can someone please help me get rid of win32.downloader.gen
 
Visitor
Illugi
Posts: 3
Registered: ‎12-06-2013
Accepted Solution
Can not download Norton

Hello

 

I had Norton installed and it was working fine but then it stopped working and it would not lunch.

I installed it and was going to download it again but it said it was already on 3 computers but I have only had it on one. I have payed for this year and all that stuff.

Visitor
deadeyedick
Posts: 4
Registered: ‎10-21-2013
fake email
[ Edited ]

I have received emails from two friends with nothing but the following link.  The email from space had my friends name but an unfamiliar address.

 

[removed]

 

I do not know what would happen if I loaded it.  Has anyone else received it?  If you clicked on the link, what happened?

 

[edit: removed link per the Participation Guidelines and Terms of Service.]

 

Contributor
Flavio_C
Posts: 118
Registered: ‎06-14-2013
Cannot locate product manuals for NIS 21.x

Hi,

 

Trying to locate the full product manual(s) for NIS 21.x, but the document is not listed, just the product year..

 

see here.

 

Flavio_C :robotfrustrated:

Contributor
Steve-C
Posts: 21
Registered: ‎12-06-2013
NIS 2013 - NIS.exe uses all CPU on winXP

May I ask why 2013 is NOT optimized for XP? 2012 was just fine, what changed? Poor java programming as always?

I have used Norton products for 3 decades. This is by far the worst experience I have ever had with NIS.

My machine is rendered near useless when NIS kicks in .. Especially after a browser launch.

Please supply a patch and fix this. There's no reason on the planet why any product should use all CPU a machine has to offer

especially when nothing is running..

 

Thank you

 

JohnDissident
Posts: 184
Topics: 15
Kudos: 36
Solutions: 4
Registered: ‎12-20-2012
Upgrade to ver 21 – What a pleasure!

 

 

Last week I noticed that my ISP had released NIS Online 2014 with my language. It is always exciting to install such a heavy (and important) system. The process was automated and worked smooth in a perfect way. The old version was removed, the new version kept all my old settings. It is really a pleasure when an installation runs without any problem of any kind. Thank you, Symantec.

 

Happy computing to all forum members.

 

__________________________________________
NIS 21 Online [non-English from ISP] / Win7x64Pro SP1 & Win 8.1
Visitor
jasmatt23
Posts: 3
Registered: ‎11-22-2013
IP blacklist

I have been trying to connect my new nexus 4 phone at home but the same message appears for outgoing that my IP address has been blacklisted.  I even went so far as to do a release and renew and create a new IP address .  My computers (PC and Mac ) are not affected with this message.  How do I resolve this problem and remove myself from this mysterious blacklist?

 

FRUSTRATED!!

Regular Contributor
imbart
Posts: 172
Registered: ‎02-25-2009
Accepted Solution
Update to 21.1.0.18 one live update item (only) willnot load

I have two computers Win XP SP3 IE8 and Win 7 IE9 with NIS 2012 on each. Live update went fine on each except Norton Reputation Revocation list which would not complete.  I tried it several times over the next few hours with the same result. That particular item would not complete.  Eventually I followed all the get support instructions and finished up on the support page which seemed to suggest that the answer was to upgrade to the latest NIS 21.1.10.18 so I went through all that on both computers and exactly the same thing happened Norton Reputation Revocation List would not complete. Some hours later I tried it again and lo and behold it completed on my Win7 machine but still will not complete on my XP. Is this a known issue on XP or IE8 please?

 

Another thing I noticed was that the Norton toolbar appeared in a different format on XP than on Win 7. On XP it is larger with Norton check (or tick) in yellow circle then green check and "this page is secure" then grey symbol with "access vault" then a black arrow symbol "share via select" whereas the Win 7 toolbar has similar symbols without the wording. 

Newbie
arcslo
Posts: 1
Registered: ‎12-04-2013
scorpion save

Will Norton be coming out with  removal option for scorpion save?

Visitor
Alex781
Posts: 3
Registered: ‎09-25-2013
norton bootable recovery tool and ext3 file format

I want to use the Norton Bootable Recovery Tool to boot my PC and scan for viruses. I have also a ext3 formated partition. I do not know if Norton BRT is checking also this partition? Which data format is it reading/scanning?

Visitor
ekorrie
Posts: 4
Registered: ‎11-28-2012
Keylogging software..malicious collection of passwords in the news

I am hearing on the news how many internet passwords were compromized by an unknown installation of keylogging software.  Did Norton Internet Security protect against this threat?  Thanks. 

Visitor
wifi49
Posts: 1
Registered: ‎12-04-2013
Accepted Solution
ERROR 8920 208

HI I NEED HELP I KEEP GETTING A ERROR ON LIVE UPDATE ON MY NORTON 360 I HAVE WINDOWS 8.1 PRO I CHATED WITH A  NORTON REP. ALOT TIMES ABOUT THIS PROBLEM THERE TWO UPDATES THAT ARE NOT INSTALLING  I HAVE TRIED UNINSTALLING AND REINTALLING NORTON ALOT OF TIMES IT GOES AWAY FOR A LITTLE WHILE AND THEN COMES BACK I NEED HELP NORTON REP. ONLY TELL ME IT'S A SERVER PROBLEM AND TOO WAIT 24 HRS OR 48 HRS BUT HOW MANY TIMES I'M GOING TO DO THAT  :smileymad:

Visitor
Rdnck73
Posts: 3
Registered: ‎12-04-2013
Accepted Solution
Error 8506,421

I have installed and uninstalled the latest version of Internet security 3 times now, and still get the "ERROR 8506,421" message.  Clicking on the new desktop icon, or on the icon in the lower right corner doesn't open the main page of the anti-virus.  I noticed on the explanation page of the error message that "removing the contents of the licensing folder should fix the problem."  Is this a real solution?  If so, where is the Licensing folder, and how do I empty the contents?

 

Newbie
NithinJoji
Posts: 1
Registered: ‎11-22-2013
NIS problem
[ Edited ]

Two instances of NIS 21.1  appears on Taskbar notification area.

I'm using windows 8.1

Nikhil_CV
Posts: 1,054
Topics: 77
Blog Posts: 0
Ideas: 0
Registered: ‎08-26-2012
Accepted Solution
Scanning archives not so effective.

Hi,

 

                Scanning archives and .img, iso etc takes a lot of resources and sometimes hangs the system eventhough I have 8gigs of RAM, 2.3 GHz i7 Processor, 5400rpm HDD. Moreover some files are skipped during scan. Please help...

 

 

regards,
cv


Using Samsung NP550P5C-S02IN - NIS - Win 7 - Nvidia Geforce 650M - i7 3670QM - 8Gb RAM - Blu Ray - Chrome with Adblocker - Https everywhere - DiskCryptor - Win XP Pro, Vista, 7 UL, 8, 8.1 Pro in virtual environments.
Always have a Backup Plan!
Nikhil_CV
Posts: 1,054
Topics: 77
Blog Posts: 0
Ideas: 0
Registered: ‎08-26-2012
Accepted Solution
Email client integration

Hi,

                  

                 I use opera mail client and is unable to integrate NIS scanning feature, as when I try to add the incomming and outgoing ports to protected ports the following message is displayed for my gmail and hotmail a/c:
"This port is used by the programs other than the suported email programs. It cannot be added to the list of protected ports."

                

                Somebody please help with a workaround or fix. Thanks in advance.:manhappy:

 

regards,
cv


Using Samsung NP550P5C-S02IN - NIS - Win 7 - Nvidia Geforce 650M - i7 3670QM - 8Gb RAM - Blu Ray - Chrome with Adblocker - Https everywhere - DiskCryptor - Win XP Pro, Vista, 7 UL, 8, 8.1 Pro in virtual environments.
Always have a Backup Plan!
Contributor
potomacpctech
Posts: 29
Registered: ‎09-07-2011
Does Symantec Plan to Fix the Multiple Icons in Taskbar Issue??

Plenty of people are reporting the issue and none of the suggested solutions work long-term.  This is obviously a bug in 2014.

 

Can someone from Symantec confirm you acknowledge this is a bug and that it will be fixed?

Visitor
spauld
Posts: 8
Registered: ‎01-17-2012
Norton won't open - "unpecified error"

I tried to run a quick scan tonight but suddenly Norton Security Suite won't open.  Instead I get an error message:

  

"C:\Program Files (x86)\Norton Internet Security\Engine64/21.1.6.18\uistub.exe  Unspecified Error"

 

How can I fix this?  THANKS!

Super Contributor
BCescot
Posts: 110
Registered: ‎02-01-2011
Accepted Solution
NIS 13: 2 user accounts; NIS available from only 1 account

I installed my 3rd NIS 2013 activation on a friend's Win XP Home x86 SP3 system. As I recall I installed the product from his user account. This is the 1st time I've installed the product to a system with multiple user accts. He has  Admin acct privileges & there is a second user acct on the system.  The NIS taskbar icon is visible/functional on the second user acct, but there is no NIS icon on the taskbar on his acct.  Additionally, if he tries to launch NIS from his account ("Start/All Programs), nothing happens. The desire is to have access from both user accounts, or only from his account if there is a 1 account access limitation. Suggestions? Thanks!

Visitor
TO-user
Posts: 3
Registered: ‎12-02-2013
Accepted Solution
Scan Performance Profile setting

Running NIS 21.1.0.18 - cannot find this setting anywhere

Contributor
John_0696_
Posts: 15
Registered: ‎12-01-2013
Accepted Solution
Liveupdate completed with an Unknown error
[ Edited ]

Hello, i recently have been having a Problem with my LiveUpdate, you see, I am a Beginner at computers, so i dont know what to do when it comes to these things, On Sunday, i woke up to Norton Antivirus saying that my Virus and Spyware definitions ar not up to date you may be at risk for infection." and to fix it. i clicked Fix now. And i expected it to Update and we would be fine. But instead it told me That "LiveUpdate Completed with an Unknown error. I didnt know what it was. so i thought it was just a glitch or something. I ran it again. No luck. It says the Same thing everytime i run it. I run Quick scan to find anything that may be in my system. No threats. Full system scan, No threats. I dont know what this is. Am i still protected? or am i being fooled? so I ask from you here at Norton, Can you help me? thank you.

Regular Contributor
1mcrtd
Posts: 120
Registered: ‎04-07-2010
Accepted Solution
Norton Community Watch Feedback / W7 PC constipated:
[ Edited ]

I have reported elsewhere in this forum about high NIS CPU usage coming up & sticking at about 8% on my W7 Desktop PC, eventually even after it is rebooted. I have shut down several applications in an attempt to see if one of them is causing this _new_ problem, which has been constant for nearly 2 & 1/2 days (almost 60 hours). No luck, so far.

 

My W8.1 Laptop does not have this problem with high NIS CPU usage.

 

One difference between the two PCs is that the W8.1 PC's Norton Community Watch "phones home" and submits a Feedback report soon after NIS creates one. However, the W7 PC has been constipated with several Norton Community Watch Feedback reports in the "Pending" status for about the same length of time that it has been stuck with 8% NIS CPU usage...about 60 hours.

 

Norton Community Watch being constipated on the W7 PC may or may not be contributing its new high NIS CPU usage problem, but to the folks at Symantec/Norton....why is it that the W7 PC's Norton Community Watch is not submitting reports for 2 &1/2 days when the W8.1 PC is submitting reports?

Contributor
gregv8
Posts: 15
Registered: ‎10-25-2012
Norton Internet Security
[ Edited ]

Come on, Norton! Please fix the updates issue(s) already, will you?

 

I'm not a very happy camper right now with NIS updates.

 

I have several computers, all running NIS and all receiving errors when trying to update. This has been going on for over 24 hours on my side and the problem still exists.

 

I really hope the folks tending the servers haven't had too many holiday drinks and have passed out, as my money for all paid subscriptions is supposed to work 24/7... :P

 

This is really not what I am used to getting from Norton's servers and really hope the problem is fixed soon!

Any news as to when things will be back to normal?

Contributor
Gramps2005
Posts: 32
Registered: ‎09-21-2012
I am having a lot of trouble on Facebook.

http://bestpozitiv.ru/video/stoj-do-kontsa-i-ne-vzdumaj-slomatsya/   This is my problem and I am coming to you for help.  For a long time now I cannot use IE on Facebook to upload, share or download.  Now, I can't view a video.  From what I was told it had something to do with Norton and Facebook apps.  I'm not sure how to address this.  I have been trying to watch this video that was posted on FB.  I tried IE and Firefox and can't with either one.  One of the people that commented to me about it fixed it will Norton.  Where do I begin?  The video posted at the beginning of this.  As said, I was told by someone that also has Norton Internet Security that the Norton tech fixed the problem.  Help, please.

 

 

Newbie
geoffver
Posts: 1
Registered: ‎12-14-2012
Clicked on Bad Link

I clicked on a link sent by a trusted friend, whose mail had been hacked. 360 showed nothing.  How can I be sure that nothing serious has happened?

Visitor
trimtab
Posts: 4
Registered: ‎12-01-2013
Unable to Remove Identified Trojans - Now What?

Today, out of the blue, NIS presented me with a pop-up identifying two Unresolved Security Risks. I've numbered them for easy reference:

1) Trojan.Malscript detected by virus scanner, Attention Required, 12/1/2013 05:01:24 pm

2) Trojan.Pidief detected by virus scanner, Attention Required, 12/1/2013 05:01:26 pm

 

At the same time, NIS shows these Resolved Security Risks:

3) 1fd855c2-4fde2864 (Trojan.Maljava!gen31) detected by virus scanner, Quarantined, 12/1/2013 03:27:52 pm

4) Trojan.Pidief detected by virus scanner, Quarantined, 12/1/2013 03:41:21 pm

5) Trojan.Malscript detected by virus scanner, Quarantined, 12/1/2013 03:41:21 pm

6) Trojan.Maljava!gen31 detected by virus scanner, Quarantined, 12/1/2013 05:01:26 pm

 

I notice #3, 4, and 5 got removed from users/myname/appdata    etc.

#6 got removed from e:\computername\backup set 2013-02-24    etc.

 

while #1 and 2 reside at e:\computername\backup set 2013-02-24     etc.

 

Remove Failed on #1 and 2, no matter how many times I try.

Norton Power Eraser did not remove them.

(Norton Bootable Recovery Tool is given as next step but that webpage states it is to "get your computer back up and running if it becomes so infected that it won't work properly or even start." That is not my situation.)

Symantec Help v2.1 did not remove them.

Malwarebytes Anti-Malware did not see them.

Spybot Search and Destroy did not see them.

 

I have Windows 7, just upgraded from IE10 to IE 11 a few days ago. Adobe Acrobat is Version 11.0.5.

 

Has anyone dealt with this before? Would these be the so-called "false positives" to report?

I am afraid to employ something as seemingly drastic and scary as the Bootable Recovery Tool. I am not experienced with this stuff.

 

Thanks for any help.

Visitor
Breakaway
Posts: 3
Registered: ‎12-01-2013
Symantec Endpoint Protection 12.1and terminal services

Hi all

I am working at a not for profit organisation as an IT volunteer and we have been using Symantec_Endpoint_Protection_12.1. on SBS 2011 through Microsoft Hyper-v with client computers connected to the domain. The management console was on the server and the client installations on the networked computers.

We are now moving to terminal services (RDP) to give users access to the system.

I read Symantec Endpoint Protection 12.1 will work with remote desktop sevices but am stuck with the concept and how the installation will work.
The AD SBS2011 installation will remain the same with the addition of Small Business Server 2011 Premium Add-on as the terminal server (runing on Hyper-V).

Would anyone be able to give me a simplified description of how this would work or direct me to some link with the available information please.

As you have gathered IM not too savvy with the whole process.

Thanks for any replies.

Visitor
mxce
Posts: 1
Registered: ‎11-30-2013
HOW DO I GET RID OF DO-SEARCH???