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06-27-2013 10:37 AM
Hello Community, I am hoping to find much needed help here.
Here is the problem >
My laptop was running Perfectly Fine before I upgraded Norton! Two things happened immediately upon the upgrade installation of Norton:
1) Upon upgrading my yearly renewal of Norton Security from a purchased Norton disk onto my Dell Inspiron 9300 laptop (Windows XP SP3) - all of my computer programs (Photoshop CS3, Firefox browser, etc) and all desktop icons went missing (corrupt). When clicking onto a corrupted icon I get a Windows Installer pop-up saying it is searching for (example: photoshop.exe) or I could click the Browse button and locate it myself. However, all the .exe files are missing.
2) Also, when right clicking on a file to open it - I get the "Windows Installer" icon popping up. The pop-up says I am missing "AcroPro.msi". So, where did this go now?
I know all of my Adobe and other programs are still someplace on my laptop because checking the C Drive Properties from my desktop - I can see the space that is used up by these programs.
However, I have tried doing numerous searches on my C Drive, but cannot locate any of my program files.
I have also tried to reinstall Adobe Photoshop, but my computer will not let me reinstall anything. I get error messages.
I have tried using the Unhide.exe program - to no avail. Did not unhide my missing desktop icons or program .exe files.
Is there anyone out there that could kindly help me resolve these two issues? I would be forever grateful!
06-27-2013 08:16 AM
Have been promted by Firefox while updating to its latest version, i.e. 22, yesterday, that the add-on "Norton Vulnerability Protection 184.108.40.206 - 5" is disabled as it is not compatible with Firefox Version 22. Have also updated all virus definition updates & a patch last night, and even now the said add-on remains disabled. Can someone let me know if this is a common issue, and if Norton Team is working on it ?
Solved! Go to Solution.
06-27-2013 06:12 AM
I've got the problem where my hp windows 8 laptop is experiencing high cpu usage coming from the ccsvchst.exe file. One major difference is I cannot get on the internet or unload anything what so ever. Because of that I am on a different computer. It also means that I can't uninstall norton or download a better version. If anyone knows how to fix it please help
06-27-2013 02:20 AM
06-26-2013 03:48 PM - edited 06-26-2013 03:49 PM
Seems that when I run Liveupdate it download something hot fix what was called 2013 FF.
So I left my computer running about in 1 hour but still that same hotfix insallation was going. So I deciced boot my computer and try again Liveupdate but that didn't find anything new files. So what was that patch and how I can check that was installed on my computer now?
06-26-2013 12:46 PM
Norton Vulnerability Protection cannot work with FireFox 22.0 on a Windows 7 Home Premium 64-bit system.
There has been some questions about this issue in other folders but there has not been a response from Symantec if they are working on the issue and an expected fix date. Maybe Symantec is not aware of this issue because this issue is raised in the "Norton Toolbar/Norton Identity Safe" folders. There is no folder for "Norton Vulnerability Protection" and I thought this "Norton Internet Security/Norton AntiVirus" is an appropriate folder to post this issue, as I just want my NIS 2013 to work, as of now it is not working.
As of June 26, 2013, Norton Vulnerability Protection no longer works in Firefox 22.0. This has been posted at this forum since June 24, 2013.
06-26-2013 08:57 AM - edited 06-26-2013 09:04 AM
I will try to descirbe what happened yesterday when I tried to install NIS 20 on my third XP Pro SP3 pc.
That pc has an Intel M 760 CPU @ 2.00 GHz, and 2 GB DDR2 RAM.
About 34 processes are running incuding the 2 NIS processes.
On my other 2 laptops W7 x64, I have NIS 220.127.116.11 and NIS is working fine, never had an issue.
I thought that maybe it would be time to install NIS 20 on the third XP pc.
When I was on NIS 2012, the 2 ccsvchst processes, occupied about 10 MB of RAM each, when idle, and about 25MB each when NIS performed it's tasks, updating etc.
NIS was totaly silent, which is great and my laptop's fan too. :-)
I went into my NIS account, downloaded NIS downloader and before the new install I uninstalled the previous version and used NRT.
The new installation went good, no problem at all and here come's the INTERESTING part:
I opened NIS 20.4..0.40 which was offered directly, size by side with task manager.
Here are the results, the 2 NIS processes, occupied 67 user and 52 MB system respectively, and increased to 80 or 90 MB when NIS was working.
The CPU was constantly used at 9% when NIS was idle, just it's window opened, and never dropped to 0 to 1% as with NIS 2012.
The only way to stop this unacceptable behavior, was to set performance monitoring to OFF.
That's a first clue.
This behavior was reproducible 3 times with the same amounts after uninstall, using NRT and reinstall.
Needless to say that I immediately reverted to NIS 2012 and it will stay that way unless NIS 21 will do the job correctly.
To me, it is clear that this product was designed for W8 and W7 and not for the "poor" XP cousin.
I'm also concerned by the fact that if things won't improve for XP with the NIS 21 version, will NIS 19 be able to cover my pc correctly next year or it will become obsolete with the newly emerging threats.
I'm waiting for some users to share their thoughts on the matter, and if possible, someone from Symantec could provide an answer.
06-26-2013 07:09 AM
Two questions: a) is the below version update proposal legit .. and, b) if so, update to what?
I'm running NAV 18.104.22.168 by choice .. so, the issue is if the update is to the latest 19.x version or to the current 20.x version.
06-26-2013 12:05 AM
I powered up my NIS around 06:40 GMT this morning. Ten minutes later I logged in and found that my NIS was turned off. There were warning messages that I was at risk - I followed the link and turned it on.
The report shows that there was an Automatic Live Update at 06:47.
Did this switch off my NIS? Has anyone else experienced this? What should I do to get information to post here for technical guys to look at?
I then clicked on "ACCOUNT" on the Home page, hoping to find some clues. Back came the message:
"Application Error: The server is not available at this time. Please sign out and try again later. If this problem persists please contact Technical Support."
Connected to the first problem?
06-25-2013 10:34 PM
I am a bit sick of seeing the "SOLVED" label with an overly complex solution (bad) or a vague/speculative solution (enough said).
So here is what I have (roughly): Windows 7 & NIS 2013 (v22.214.171.124).
Started getting the dreaded "Error 8506, 421" alarm, followed by an endless (and fruitless) attempt to repair. When I canceled out, it would just start up again five minutes later.
*** Here is the solution that worked for me! *** Make sure the "Norton Internet Security" folder is in the root directory of your start menu. Specifically the following folder must exist: "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Norton Internet Security".
That's it. I'm not sure if you need all of the programs to be there for this to work, but they are there in my version of the fix.
I like a nice, clean menu structure, so I move the NIS menus (and everything else) to a subdirectory to keep things structured. Several years ago, whatever Norton products (covering a span of 5+ years) I had FAILED TO START if you moved the directory outside of the top of the start menu tree. I was happy when I discovered this was not a problem with NIS 2010, 2011, and 2012 (and maybe a few versions earlier). Apparently, our friends at Norton have decided (perhaps inadvertently) to reintroduce this feature.
Two notes. First, the NIS start menu program is now present - but "hidden" - at the top of my menu structure. No problems for over a week. Second, it seems to me that the only thing that the only thing accomplished by the "official Norton solution" (Norton Removal Tool --> Norton Power Eraser --> Reinstall) is putting the NIS menu back where it needs to be.
I can't say this will work for everyone, but it did work for me. Good luck!
06-25-2013 09:42 PM - edited 06-25-2013 09:57 PM
Not again. I am getting multiple errors in the latest version of NIS (20.4). I have ran the Removal tool and reinstalled, but nothing. As a long time Norton user, I've never experienced so many problems with their product. Hopefully, v21 will be more reliable. I am currently running Windows 8 Pro, 32-bit. I'll capture these error messages and post them here next time.
06-25-2013 08:20 PM
I've recently re-installed Windows on one of my computers and need to put my paid subscription of NIS back on. I pay for several subscriptions. I don't know where to go or how to start. Anyone else been down this road before?
06-25-2013 01:33 PM
I have Internet Security 2013, version 126.96.36.199 on a desktop PC with Windows XP and using Outlook 2002 for my email. I have noticed that my email protection is not consistent. Some emails are being sent to the Norton AntiSpam folder but others are not. In some cases, there are duplicates - one in the AntiSpam folder and one in the Inbox. I have been "teaching" the system which emails are spam and even get the message stating that it is learning. Is this a known problem? Why would there be inconsistencies? If you need additional information about my system, please reply and let me know. Thanks in advance for your help. Kris
06-25-2013 12:05 PM
Internet banking is very popular and you want to do that in a save way. NIS is a good program. But Banks in the Netherlands say you can have additional safety bij installing 'Trusteer Rapport' see also my hyperlinks. What can/must I do? Is it necessary and can it work with/under NIS?
06-25-2013 07:50 AM
Apologies, in advance, as I've no doubt what I'm about to ask has already been covered somewhere. This is my first post and I've no real idea how to locate an answer even if there is one. I have tried a search for "patch" but no luck. Here goes:-
Sometime over the weekend there was another update which involved a "restart to apply patch now" thing. This I did as usual and the bad times returned.
The "settings", "quick scan" and "full scan" buttons stop working. This was happenning a lot in Feb this year but hasn't happened since. The only way to resolve this as fas as I have discovered is to uninstall and reinstall NIS. I think at one point after installing NIS2013 for the first time I had to reinstall it 6 times in one week. This clearly isn't good enough.
Could someone please tell me what is going on?
I've bought NIS every year since 2004 and the past 2 years have been a nightmare. I think Norton gave up caring in 2010.
I didn't think their product could get any worse than last years but, 6 months in, I'm thinking it can.
If this carries on I will not be buying Norton any more.
Thanking all for taking the time to read this far.
Can I have a job? I know nothing about programming but I do know the difference between a product that works and one that doesn't.
06-25-2013 06:19 AM
06-24-2013 01:41 PM - edited 06-24-2013 01:42 PM
Can you address the issue where I have to manually terminate the process "itype.exe" from Task Manager before the patch can proceed. It's quite annoying.
06-24-2013 12:52 PM - edited 06-24-2013 12:53 PM
Hello. Earlier today, while no one was logged on, NIS shut down then started back up in a matter of seconds. Shortly afterwards, though, it stopped storing certain logs in its history, such as when someone logs on and off. It stores other though. I ran "Get Support" and it listed the results of that. It seems there's nothing wrong with NIS other than this. Is there anything I can do? Thanks.
06-24-2013 08:27 AM
The Norton Toolbar is now compatible with Firefox 22. We have released a Firefox 22 compatibility patch for Norton Internet Security 188.8.131.52 and 184.108.40.206 which is available via LiveUpdate. Please see the Firefox 22 Compatibility Update announcement for version details and troubleshooting any problems with the update.
06-24-2013 07:22 AM
I have an .exe file that is a mapped drive on each workstation. The database/software resides on our Server. The only way to access this file is by turning off the Smart Firewall. Is there a rule I can apply to allow the program to operate without turning off the firewall completely?
06-24-2013 03:19 AM
I found the same problem I am having on the thread Unwanted pop ups written 19-06-2013
06-19-2013 11:38 PM - last edited on 06-20-2013 09:06 AM by Gayathri_R
Lately every time I open a web site I get a popup for a "recommended download" of a new "player" (no more definition) and its coming from a web address www . bizcoaching . info that I traced to a company in Spain called Tuggu. Some posts on other website state this is actually malware masquerading as Adobe Player. My question is how do I prevent this popup? Nothing seems to work - my popup blocker is on and I have blocked the website in IE but I still get it.
I would really appreciate your help with this
thanks in advance for your time
06-24-2013 12:57 AM
today when i try download new version files from norton.com interesting :
but old files are near 150MB .
Thank you .
06-23-2013 09:55 PM - last edited on 06-23-2013 11:06 PM by Mohan_G
I have not had any luck resolving how much memory your AV product uses.
Here is a screen shot - http://i.imgur.com/OZPgJQ6.jpg?1
As you can see it's responsible for at least 90% of the memory my system was then using at over 1 500 000K!
Is there a reason for this? Or a way to control the times that this happens?
I'd like to know before I install this software on my parent's older computer.
06-23-2013 08:36 PM
Running NIS 2012 on Vista Business SP2
changes I make to traffic rules are having no effect.
I want to monitor traffic in and out on a particular port. I added a traffic rule, as the first rule, to monitor and log on this port. I know there is traffic, I can see it in network monitors. However nothing shows up in NIS Security Log.
My log is flooded with "Default Block UPnP Discovery Stealthed" entries. I understand why this happens but it is very annoying to have it logged every time, so I unticked the create security log entry for this. This makes no difference.. My log is still being flooded with these entries.
I cannot understand why my traffic rule changes are being ignored.
06-23-2013 11:48 AM
My husbands computer was infected with this virus. I downloaded Norton Eraser and Bootable Recovery Tool to CD and ran them both. I also changed the BIOS to read the CD first. After running it says no files are infected. Now when I turn on the computer the administrator password comes up then the DOS screen just keeps scrolling down. Norton said to contact "Norton Virus Removal Assurance" and for a fee they may be able to help. I am getting all my Norton downloads and information from my computer because I dont have his Norton Information or product key code since the computer is infected. Does anyone have any answers to help me out?
06-23-2013 07:14 AM
A week ago I upgraded to NIS 2013 from 2012. Initilly the upgrade failed, the help provided checked my system and said I had no Norton product installed. I logged into my account, downloaded and installed 2013. That worked well, the problems I was having with 2012 were fixed and all was fine.
Then yesterday all hell broke loose. ccsvshst is using 97% cpu and never calms down, I let it still for hours thinking if I just let it do its thing it would finish what ever its doing. No such luck.
I can't access the program at all. I try getting into settings to check on the firewall because I think its blocking a Firefox add on, but Norton freezes. I try and close it and windows says "progam unresponsive"
I did live update which fails to install the last of the updates. Scan seems to work fine. It doesn't find any threats, but I can't be sure its actually looking. For all I know it might just be counting files.
Its just stuck in a loop using 97% cpu. In desparation I tried to uninstall and that gets stuck. It gets to saving settings "will take a few moments" and after an hour its still doing that. Suely it doesn't take that long.
Any ideas whats going wrong?
Whats the damage if I manually delete every norton file?
I may just have to get new computer for online use and keep this one for offline use since its XP and MS won't be supporting much longer.
06-22-2013 03:27 PM - edited 06-22-2013 03:31 PM
Earlier this year I and others reported serious problems running NIS 2013 on a Windows 8 computer. The only solution at the time was to run NIS 2012.
I recently installed NIS 2013 and am happy to report it runs fine with absolutely none of the earlier problems. I am posting this now so that others who had the same issues can consider updating. Below is a summary of the most serious problems i encountered:
- Shut down and restart hangs where the hard drive light stopped flashing and no CPU activity was apparent, even though the Restart or Shut Down screens remained on for indefinite periods.
- Auto Fix attempting to turn back on the firewall or real time protection crashed Norton. [Specifiaccly mentioned as fixed]
- Individual programs (Photoshop Elements 6, Adobe Reader, Outlook and Word 2007, among others) either wouldn't open or would hang.
- Slow loading web pages in IE 10.
- Action Center notifying me there was no firewall or anti-virus protection. [Specifically mentioned as fixed]
I'm not sure whether it was Norton or Microsoft that resolved these issues; it may even be something in my computer's configuration, though I haven't made any major changes.
06-22-2013 08:50 AM
I had Norton take a look at my Facebook page and it had this line at the top of the results that had an Aut-scan on/off button. It told me my auto-scan was off so I went to move the slider over or to switch it to on and was unable to do so. So how do I get this Auto-scan to turn on?
Solved! Go to Solution.