03-04-2011 07:05 PM - last edited on 03-04-2011 08:27 PM by shannons
HEllo, I am a new user of Norton. I bought the 74.00 dollar version of Norton and tried to download it and got an MSN error that said : file cannot be found to download. I'm not computer savvy, so need some help to get Norton onto my computer.
Thank you for any help you can give.
03-04-2011 07:34 PM
Hello sharonxoxo11 and welcome!
Which browser are you using?
You should not have any problem downloading when using Internet Explorer or Firefox.
Norton 360 • Norton Internet Security • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •
03-05-2011 08:17 AM
At the beginning you said << I bought the 74.00 dollar version of Norton and tried to download it >> -- Who did you buy it from and try to download it from? Was it from Norton's OnLine Store? Did you get the email with the KEY to activate it?
If you did get the KEY and still have a problem please answer the following since we are short of information:
To get you the best advice, would you give us some more information about your system:
What version of Windows are you using including Service Packs and whether 32 bit or 64 bit as well as the Name and Version ID of the Norton product that you are using -- Help or Support / About is where that is, in the format of nn.nn.nn.nnn
If you have the COMCAST version of Norton 360 / Security Suite and not the normal commercial version please be sure to tell us.
If you get any error messages please give the exact wording of them as well as any other background that could be helpful.
We may be able to give you an alternative site to download from if you have the KEY to activate .....
03-05-2011 01:18 PM
Thank you all for your responses. It's good to know where to turn when I can't make it work. I engaged with an online technician and got the problem solved. Am now running Norton on m y computer.