04-12-2012 11:32 AM
I am unable to open documents or pictures
It really would help to know just what you are doing and what happens so here is my boilerplate to get you started with helping us to help you:
What version of Windows are you using including Service Packs and whether 32 bit or 64 bit as well as the Name and Version ID of the Norton product that you are using -- Help or Support / About is where that is, in the format of nn.nn.nn.nnn where n is a number.
If you have the COMCAST version of Norton 360 / Security Suite and not the normal commercial version please be sure to tell us.
If you get any error messages please give the exact wording of them as well as any other background that could be helpful.
Please also say what internet browser you are using -- name and version number ...
If you don't know how to find out any of this please just say so and we can point you in the right direction.
04-24-2012 12:35 PM - last edited on 04-24-2012 06:39 PM by shannons
hello, I am unable to open documents that i have previously saved or that have been e mailed to me. pictures also. The computer says its unable to download or open. The problem started after i downloaded norton. Computer is windows 7. 64 bit. Dell. Product : Norton internet security 2012 NIS 2012
04-24-2012 02:18 PM
Whaat security application did you have on the PC before you installed Norton? How did you remove it?
Are they particular kinds of documents like Micrsosoft Office? If so which kinds and what version of Office are you using?
Are there any similar kinds of files that you can open?
Can you think of any other changes other than installing Norton .... updates ?
We really need this bit of information:
Version ID of the Norton product that you are using -- Help or Support / About is where that is, in the format of nn.nn.nn.nnn where n is a number.
It could look like 19.6..........