07-23-2011 09:05 PM - edited 07-23-2011 09:13 PM
Windows 7 Professional, 32 bit, clean install, SP1 applied, all windows updates applied,
Norton Internet Security 2011, 184.108.40.206, Liveupdate applied, with Norton Online Family installed.
SYMNRT run to remove prior version (NIS 2009), then 2011 installed from the downloaded file.
Whenever a Standard User logs out or shuts down the computer, they get an error during the process of Windows closing files and logging out::
Message box entitled:
ccSvcHst.exe - Application error
Error message in the box:
- either this -:
The instruction at 0x71c9542c referenced memory at 0x7042f760. The memory could not be read.
- or this -
The instruction at 0x71dd542c referenced memory at 0x7042f760. The memory could not be read.
- followed by -
Click on OK to terminate the program. [OK button]
This happens consistently, every time a standard user logs out or shuts down. It does not happen when an Administrator logs out.
The error also happens on multiple PC's. All were clean installs of Windows 7 Professional, 32 bit, with NIS 2011 installed, with Norton Online Family. Whenever a non-Admin user logs out, they get the error. It is consistent and reproducable.
Please fix this problem.
07-25-2011 11:12 AM - edited 07-25-2011 11:53 AM
If you view Norton's Security History and Show the Norton Error Reporting content, are there any entries? If so, please right-click on one and copy it to the clipboard and then paste it into a response to this message.
P.S. Do you happen to have Norton Online Family installed also? If so see this thread.
07-25-2011 04:22 PM - edited 07-25-2011 04:25 PM
Thank you for your reply.
Yes, Norton Online Family is installed. And standard accounts are monitored, admin accounts are not. So it may be that the ccSvcHst error happens only when logging off monitored accounts. Account privilege may have nothing to do with it.
Unfortunately I'm not on site right now so I can't post the error listings you requested at the moment. I'll try again tomorrow.
To be continued...