09-17-2011 10:52 AM
I'm running NAV 188.8.131.52 as part of NSW 12 Premiere. I've been noticing for perhaps a year or more that ccSvcHst.exe takes up 100% of one of my cpus for an hour or more at a time, several times a day. This is the only time my laptop gets hot enough to fry an egg. Sometimes i check the NAV interface to see what it's doing after it's been running like this for a half hour or more. Usually, it says it updated definitions a few minutes ago. I check again in another half hour or so and it says it downloaded definitions again a few minutes ago. How many times in a row does NAV update definitions?
When i open the CPU graph, all the backround jobs listed show as complete. I only have idle time scan enabled, so it's probably not scanning.
What on earth could NAV be doing that's so cpu intensive for so long so many times a day when it's not scanning? Does it really take hours a day to update the virus definitions?
Finally becoming concerned that something's not right. Thanks for any help.
09-17-2011 11:05 AM
Norton updates about every 10 minutes. These are the "Pulse Updates", not the regular Live Updates (of which there are 2-3 a day) - they are very small updates that are downloaded in a second or so on even slow connections, and they are very likely not the cause of your problems.
09-17-2011 11:42 AM
When i checked the CPU usage while Norton was using 50% of my Core 2 duo, all backround jobs were listed as complete but one of them had yellow text. I didn't know what that meant. I think it was Insight Submission. When my CPU finally went back to normal (after about 2 hours), i checked the CPU usage page again. Insight Submission was now black text. That job was started at 11:40 PM last night. It says the job's duration was 11:44:15. That's almost 12 hours, right? My system was hibernating while i was sleeping for approximately 9 hours. Should Insight Submission peg my cpu and run for several hours several times a day?
What does Insight do and why would it be pegging my cpu like that? I just opened the Insight window and let it search (i've never done that before - could that be the issue? should i run insight regularly?) and it says i have 51% trusted.
Any help is appreciated.
09-17-2011 11:48 AM
I can't figure out how to edit my posts, so i'm adding another. I'm currently reading through all the posts on this subject that i can find in these forums. I haven't found anything to address my issue yet, but i'm still looking.
09-17-2011 01:02 PM
Unfortunately, several of the links to fixes in these posts are no longer available. I'll run Process Explorer the next time i see this happen (probably later today).