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Regular Contributor
caa100
Posts: 56
Registered: ‎02-02-2010
Accepted Solution

ccSvcHst not responding on Logout/Shutdown

[ Edited ]

 

On logout/shutdown, I usually get a very long wait, then the error "ccSvcHst not responding." 

Pressing either Cancel or End Now, the system finally logs out.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Had this problem back in Feb/March,as documented in this old thread:

http://community.norton.com/t5/Norton-Internet-Security-Norton/ccSvcHst-error-on-shut-down/td-p/1969...

 

My solution was to downgrade to NIS 2009.

 

I just upgraded back to NIS 2010, and the problem has returned. 

 

XP Home SP3 fully patched

NIS 17.6.0.32, add on pack 4.6.0.10

 

 

- Chris
Super Spam Squasher
cgoldman
Posts: 2,929
Registered: ‎06-25-2008

Re: ccSvcHst not responding on Logout/Shutdown

Is it possible for you to list what programs are starting when you reboot your computer. If you are uncertain then please download Autoruns from Microsoft, execute and when scan is completed switch to Logon tab. Try to identify each entry, then you will know what is being loaded and perhaps why. There may be a conflict with a start-up program. Meanwhile, I will ask for Symantec employee to drop by so you can produce a dump of your system and it can be analysed.

 

Regular Contributor
caa100
Posts: 56
Registered: ‎02-02-2010

Re: ccSvcHst not responding on Logout/Shutdown

I will post a list when I can get back on the system (my kids are using it.) 

 

I dare say it will reveal that I have LESS startup items than most people.  After I install things like Java and Acrobat reader, I remove all their clandestine startup items like update checkers, fast starters, AIR, etc.  I also remove the quicktime update check etc.

 

Also of note:

  • NIS 2010 had no probs until an update was pushed in late January
  • As noted in the other thread (now closed) I did a complete NIS Removal and reinstall, as will as a search and reversal of driver updates.
  • NIS 2009 has no problems on this system

As I said, I will post a list of startup items when I can get access to the machine again.....

 

 

- Chris
Super Spam Squasher
cgoldman
Posts: 2,929
Registered: ‎06-25-2008

Re: ccSvcHst not responding on Logout/Shutdown


caa100 wrote:

I will post a list when I can get back on the system (my kids are using it.) 

 

 

 


I can admit I am clutching at straws. The best way forward is to get a dump to Symantec. Because this arises on logout/shutdown normal dump procedures cannot be followed. However, it is possible to use a key combination. WHen Symantec makes contact they will explain further.

 

Adobe, quick time, java update checker etc. do not concern me. I am looking for other items like audio controllers, clocks, web cameras, kernal and hardware abstraction  layers, winfax to mention but a few. Autoruns is going to help you because it may be an idea to untick some entries in the Logon tab to see if one of these is causing the problem on closure. An alternative but I think less satisfactory way is to use msconfig .

 

 

 

 

 

Regular Contributor
caa100
Posts: 56
Registered: ‎02-02-2010

Re: ccSvcHst not responding on Logout/Shutdown

Below is the list, generated using SystemExplorer (highly recommended).

 

I disabled everything except the four Microsoft processes.  It did not solve the problem.

 

 

 

WePrint

EuroSmartz Ltd

C:\Program Files\WePrint\WePrint Server.exe

CalibrationLoader 5.0 Application

LOGO Kommunikations- und Drucktechnik GmbH & Co. KG

C:\Program Files\GretagMacbeth\i1\Eye-One Match 3\CalibrationLoader\CalibrationLoader.exe

iTunesHelper

Apple Inc.

C:\PROGRAM FILES\ITUNES\ITUNESHELPER.EXE

Mouse Suite 98 Daemon

Primax Electronics Ltd.

C:\WINDOWS\system32\ICO.EXE

ProfileReminder 1.0 Application

LOGO Kommunikations- und Drucktechnik GmbH & Co. KG

C:\Program Files\GretagMacbeth\i1\Eye-One Match 3\ProfileReminder.exe

QuickTime Task

Apple Inc.

C:\PROGRAM FILES\QUICKTIME\QTTASK.EXE

RDP Clip Monitor

Microsoft Corporation

C:\WINDOWS\system32\RDPCLIP.EXE

Realtek Azalia Audio - Event Monitor

Realtek Semiconductor Corp.

C:\WINDOWS\ALCMTR.EXE

Realtek HD Audio Control Panel

Realtek Semiconductor Corp.

C:\WINDOWS\RTHDCPL.EXE

Userinit Logon Application

Microsoft Corporation

C:\WINDOWS\SYSTEM32\USERINIT.EXE

Windows Explorer

Microsoft Corporation

C:\WINDOWS\Explorer.exe

Windows Logon UI

Microsoft Corporation

C:\WINDOWS\system32\logonui.exe

 

- Chris
Bot Obliterator
Quads
Posts: 16,436
Registered: ‎07-21-2008

Re: ccSvcHst not responding on Logout/Shutdown

 You may want to make a backup of the registry branch below before altering the values

 

To make Windows automatically end hung processes,

Open the Registry Editor (regedit.exe) and navigate to and select this key,

 HKEY_CURRENT_USER\Control Panel\Desktop

 

Double-click the AutoEndTasks icon in the right panechange "Value datato 1 andpress [Enter].

 

Next

 

Double click the HungAppTimeout  icon in the same pane and edit the "Value datafield to reflect the time (in milliseconds)

you are willing to wait for an unresponsive applicationThe default setting is 5000or 5secI use 1000 (1secas the value.

 To reset the waittime for a program that is slow to shut down when Windows exits

 

double click the WaitToKillAppTimeout icon in the same Registry panechange the default value of 20000 (20secto the 

maximum wait time of your choice and press [Enter]I use 2000 (2secas the value.

 

(from Johna)

 

 

Quads

Regular Contributor
artfreak
Posts: 397
Registered: ‎10-16-2008

Re: ccSvcHst not responding on Logout/Shutdown

hi Quads, I wanted to ask (for personal use) if the above registry adjustments are made will it affect norton when running again in any way?  Im not trying to be stupid to you Im serious because sometimes I have this issue too and I have a very light start up load like three items.

 

Thanks.

Bot Obliterator
Quads
Posts: 16,436
Registered: ‎07-21-2008

Re: ccSvcHst not responding on Logout/Shutdown

It doesn't affect the running of programs, It adjusts the Windows settings for shutdown and applications zombied, during shutdown

 

Quads

Super Spam Squasher
cgoldman
Posts: 2,929
Registered: ‎06-25-2008

Re: ccSvcHst not responding on Logout/Shutdown


artfreak wrote:

hi Quads, I wanted to ask (for personal use) if the above registry adjustments are made will it affect norton when running again in any way?  Im not trying to be stupid to you Im serious because sometimes I have this issue too and I have a very light start up load like three items.

 

Thanks.


To artfreak and caa100

 

May I suggest that you do not make any adjustments to your registry at this time.

 

Quads is correct in the three registry adjustments he has detailed. However, the last may be

 

"3. The operating system's many running processes (also known as "services") have their own timetable for shutting down. To designate a maximum wait time before Windows ends (or prompts you to endservices at shutdow, open the registry editor and navigate to and select HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control. Double-click the WaitToKillServiceTimeout icon in the right pane. Adjust its "Value data" (also 20sec, by default) to the wait time of your choice and press <Enter> Note: Your new value may not stick, since some services automatically increase this number to build in more time to clean up their act. I use 2000 (2sec) as the value here.

 

When done with this, go back in the registry editor, highlight 'My Computer'>click Edit>Find>type waittokill>Find Next. (Make sure 'Match whole string only' is the only box unticked). Change any values that come up which are not 2000 back to 2000. Press F3 to search for the next value in the registry until finished."

 

to quote Johna in the full.

 

However, may I suggest that you do not make any adjustments at this time. The reason being as explained in this link in relation to beta products, http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS-2011-Build-109-ccsvcHst-not-respo... that It is likely to solve the symptom that is reported but doesn't actually fix the underlying cause and may actually introduce future problems by not giving the Symantec processes enough time to save their data.

 

 

 

Bot Obliterator
Quads
Posts: 16,436
Registered: ‎07-21-2008

Re: ccSvcHst not responding on Logout/Shutdown

Number 3. and below is actually not needed, that is why I streamlined and only gave the first section.

 

It's simple to follow my instructions for people who are using 2009 / 2010 products.

 

It saves people " clutching at straws."

 

Quads