Norton Internet Security / Norton AntiVirus

[pbp776]

I have searched the forum and didn't find the solution.

My system custom build PC

Win7 64 bit / Intel Core i7 2600k CPU / 8Gb ram

Norton: NIS 2011 / Version: 18.7.0.13

Here is information for Process explorer:

ntoskrnl.exe!memset+0x64a
ntoskrnl.exe!KeWaitForMultipleObjects+0xd52
ntoskrnl.exe!KeWaitForMutexObject+0x19f
ntoskrnl.exe!__misaligned_access+0xba4
ntoskrnl.exe!__misaligned_access+0x1821
ntoskrnl.exe!__misaligned_access+0x1a97
ntdll.dll!RtlLeaveCriticalSection+0x26
DSCli.dll!GetFactory+0x509e
DSCli.dll!GetFactory+0x8d3b
DSCli.dll!GetFactory+0x837c
DSCli.dll!GetFactory+0x19f17
DSCli.dll!GetFactory+0x15f45
DSCli.dll!GetFactory+0x15fd7
DSCli.dll!GetFactory+0x25a2
NCW.DLL!GetFactory+0x2bf48
NCW.DLL!GetFactory+0x10732a
NCW.DLL!GetFactory+0x1083dd
NCW.DLL!GetFactory+0x10982b
NCW.DLL!GetFactory+0x10205e
NCW.DLL!GetFactory+0x122a18
NCW.DLL!GetFactory+0x1227e2
NCW.DLL!GetFactory+0x110079
NCW.DLL!GetFactory+0xf4b7c
NCW.DLL!GetFactory+0xf41d0
NCW.DLL!GetFactory+0xf37af
ntdll.dll!RtlRegisterWait+0x314
ntdll.dll!RtlIsCriticalSectionLockedByThread+0x308
ntdll.dll!TpCallbackIndependent+0x7dc
ntdll.dll!RtlInitializeExceptionChain+0x63
ntdll.dll!RtlInitializeExceptionChain+0x36

pbp

[Atomic_Blast Super Spam Squasher Mobile Master (Norton Mobile Users Discussion Forum) · Accepted solution]

Hi pbp776:

Welcome to the Norton Community Forum!

Loking at your specs and the problem at hand I would suggest upgrading to NIS 2012 Version 19.5 for free.

Here's how to do it - please follow these instructions exactly.

Procedure for upgrading to NIS 2012 - all to be completed with Administrator-level privileges.

Download the NIS 2012 Installer from here and save that onto your Desktop.

Export all existing Identity Safe Data (if any) and make a note of your Product Key - you will need it for the reinstall.

Run the NIS 2012 Installer Package which you have downloaded above. Reboot when required.

Run Live Update until all updates are exhausted. An additional reboot or two might be required.

Please verify that you have NIS 19.5 at that point (check under Support -> About) If not, please run Live Update again.

Turn slider to off under Settings -> General -> Idle Time Optimizer and apply changes.

Check all functionality. Let us know if the above corrects your ccsvchst.exe issue. 

Thanks,

Atomic_Blast :)

[pbp776]

Atomic_Blast, thanks for responding back.

Your respond really fix my isssue.   

Simple as possible. Thanks!

[Atomic_Blast Super Spam Squasher Mobile Master (Norton Mobile Users Discussion Forum)]

Hi pbp776:

Now that looks much better than a sawtooth.

Glad to be of assistance. If you have any other issues, please post back.

Cheers!

Atomic_Blast :)