Norton Internet Security / Norton AntiVirus

[Panzer-88]

Hello;

I have Norton Internet Security 2011 installed on my computer, recently upgraded automatically from NIS 2010 (ie I installed NIS 2011 over the 2010 version as recommended by members in this forum). I ran a performance check on my computer (Windows 7 Home edition) and received the following message:

These startup programs are causing windows to start slowly

Name           Symantec Service Framework

Filename      ccsvchst.exe

Publisher     Symantec Corposation

This entry appears twice.

It is true that my computer takes an extremely long time to start up (sometimes up to several minutes), so how can I configure NIS 2011 so that it does not cause such a slowdown?

Thanks in advance to those who offer their help.

Kind regards,

Tonia

[michaell Symantec Employee]

Hello Panzer,

Well it is true that NIS will have some impact on boot time if you have boot time protection turn on. Could I ask you though have you noticed a noticeable difference in boot time before and after the upgrade?

[Panzer-88]

Hello Michaell;

Thanks for your reply. I did not even notice that there was something called boot protection, and will try booting with it off.

As for your question, there is a very noticeable difference in startup times before and after I installed NIS (although I am not sure if there is a difference between NIS2010 and 2011).

Thanks again for your help, but other than than turning off boot protection is there another way of configuring NIS to increase the boot time?

Kind regards,

Tonia

[michaell Symantec Employee]

It depends how much of a different you are noticing. Is it arround 30 seconds more? One minute? Or More than that? Also could you give me your system specs? How much ram, cpu, ect.?

[derbomber_redux]

Panzer,

ccsvchst.exe would not be under the startup programs anyway. It will have 2 processes running as User Session and under System Session.

I would agree with Michael that having NIS on your computer would impact your boot time as an added layer of protection is added to it.

Additionally you could try clearing up your startup items and temporary clutter which are unwanted, that could be a difference

CH33RS!

[Panzer-88]

Thanks to you both for your quick replies. I would say the difference in boot times is well over a minute. As for my specs, I’ve got a Toshiba laptop running Win7 Home edition 32 bit with an i3 CPU, 4GB of RAM and a 500 GB hard drive which is half full and defragged. As for my startup items, I am already running with the bare minimum needed.

I’ll try restarting with boot protection off and will let you know if there is any noticeable difference in times.

Thanks again for your help.

Kind regards,

Tonia

[huwyngr Norton Fighter]

Tonia,

Have you checked recently for any updates to the Toshiba laptop posted on their support site (or run any update utlity that they may put in the tools on it?)

Doing support elsewhere including on laptops it is surprising for example what updating the video/graphics  driver can do to things you would not dream of!

Did you buy it with Windows 7 on it? I ask because it is not easy to get a 32 bit version of Windows 7 on a new machine these days?

[Panzer-88 · Accepted solution]

Hi Hugh;

Thanks for your response. I check the Toshiba website regularly for updates so I don't think this is the issue. And yes, I did buy the laptop with Win7 (32-bit) pre-installed.

By the way, I disabled the boot protection option in NIS 2011 and there is a marked improvement in my startup time, so I am happy to leave it off. Hope this helps anyone else facing the same issue.

Thanks again to all who offered their help and suggestions.

kind regards,

Tonia

[huwyngr Norton Fighter]

Glad to know it's doing better -- you know where to find us ....