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achilleas101
Posts: 2
Registered: ‎06-14-2010
Accepted Solution

change product key or serial number on existing computer

long story short, i have 2 different licenses for NIS.  one was one i got years ago and kept renewing for 1 pc.  Then i decided to buy a multiuser license since i wanted to install it on multiple computers.This has a different product code and serial #.  Everything was good until i tried to renew the multiuser license from the computer i first installed it on. Somehow, it renewed the single license and then changed the product code and serial number to the single license one. 

 

So i'm now trying to change the product code and serial to the correct one (to the multi user license) but i can't.  I've tried running the Norton removal tool several times, but when i reinstall NIS, it just automatically finds the incorrect license (single user). it doesn't prompt me for a product key or anything.

 

Where is this value stored and/or how do i get rid of it or change it?? Thanks in advance!

Yaso_Kuuhl
Posts: 5,799
Kudos: 1,438
Solutions: 528
Registered: ‎02-19-2009

Re: change product key or serial number on existing computer

[ Edited ]

Hi achilleas101,

 

Please contact Symantec Customer Service at the link below; you can chat with them for free at this link (for US and Canada); they are usually able to sort out issues with product keys, subsriptions etc. pretty quickly; also, please keep your product keys ready, as they will probably be required to solve the problem:
http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

Please tell us how it goes - thanks :-)

Newbie
achilleas101
Posts: 2
Registered: ‎06-14-2010

Re: change product key or serial number on existing computer

so apparently all i needed to do was click the "express renewal" link at the bottom corner of NIS, and then put in the correct product code, and activate it.

Yaso_Kuuhl
Posts: 5,799
Kudos: 1,438
Solutions: 528
Registered: ‎02-19-2009

Re: change product key or serial number on existing computer

Glad you were able to renew your Norton ;-D

 

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