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Regular Contributor
naidoo
Posts: 74
Registered: ‎08-21-2009

double norton icon in task bar :S

well today i just noticed a double norton icon in task bar

 

like next to the clock the norton icon shows up twice!

im using windows 7 64bit pro

 

it goes away if i restart and sometimes it doesnt show up

Regular Contributor
naidoo
Posts: 74
Registered: ‎08-21-2009

Re: double norton icon in task bar :S

it is also NIS 2012 and updated to the latest version and no i didnt screw around with any of the setting i have recently formatted my pc and it just started today

Symantec Employee
prasanna_a
Posts: 1,098
Registered: ‎05-09-2011

Re: double norton icon in task bar :S

Hi Naidoo,

 

Does the additional norton icon loads right from the boot-up or does it appear in the due course of the windows session?

 

Regards,

Prasanna

Regular Contributor
naidoo
Posts: 74
Registered: ‎08-21-2009

Re: double norton icon in task bar :S

at boot up

Symantec Employee
prasanna_a
Posts: 1,098
Registered: ‎05-09-2011

Re: double norton icon in task bar :S

Hi,

 

Are the two icons active and working? Meaning double clicking on it launching the NIS 2012 Main UI?

Would it be possible for you to share a snapshot of it when you see it again, that help us to analyze.

 

Regards,

Prasanna

dbrisendine
Posts: 5,583
Kudos: 1,292
Solutions: 263
Registered: ‎10-06-2008

Re: double norton icon in task bar :S


naidoo wrote:

it is also NIS 2012 and updated to the latest version and no i didnt screw around with any of the setting i have recently formatted my pc and it just started today


Was this a full format (wiping the hard drive[s]) and a clean install of the OS?  Or a repair installation of the OS only?

Win7 x32 SP1 NIS 21.1.0.18
Regular Visitor
charlesn56
Posts: 6
Registered: ‎07-17-2008

Re: double norton icon in task bar :S

I am having the same problem that started in the last two to three days. I can remove one of them running prefetch and cleaning out the folder items. But they return after a cold reboot.

Newbie
don_TO
Posts: 1
Registered: ‎12-26-2011

Re: double norton icon in task bar :S

Same thing is happening to me starting about Dec. 18th-20th.  On some restarts (not always) two Norton icons sit in the system tray.  If I click on both of them only one copy of Norton Internet Security will open up.  When I shut it down both icons remain. 

Mitka
Posts: 471
Topics: 88
Kudos: 39
Solutions: 9
Registered: ‎05-17-2008

Re: double norton icon in task bar :S

Ditto.

 

Mitka

Visitor
krayziejoe
Posts: 3
Registered: ‎01-04-2012

Re: double norton icon in task bar :S

[ Edited ]

I have the same issue on NIS 12, running windows 7 64

 

I can clear taskbar data with ccleaner and re-start explorer.exe to remove.  However, once I restart my computer it happens all over again.  Both icons function the same whether clicked or right-clicked.

 

Does anyone know why this happens?  Can it be resolved?