03-29-2012 04:57 AM
I am trying to download word and powerpoint documents from the internet, i was able to do this before installing norton 2012 but now i can't do it...any ideas?
Solved! Go to Solution.
03-29-2012 05:05 AM - edited 03-29-2012 05:07 AM
Welcome. Whats happening when you download such files (any error message)?
You're not able to download and save those files or you're not able to download and open those files?
Are you downloading them from any website or they came in attachment and yo're trying to download them?
please let us know Which Browser you're using and which operating system you're using?
03-29-2012 07:10 AM
03-29-2012 02:55 PM
From this computer at home which won't download the documents can you access the University for other purposes? Most such systems restrict access and so maybe your home computer does not have the right credentials?
<< If I download them from another computer and email them to myself ....>>
Is this other computer at home or otherwise not on the University network?
Just trying to eliminate non-Norton causes!
03-29-2012 06:58 PM
To see if this problem is caused by NIS, you can temporarily disable the Smart Firewall from the Advanced link on the main NIS screen. Then try to download one of your files. If you still cannot get the files, we will have to look elsewhere for the problem.