Norton Internet Security / Norton AntiVirus

[mo]

Hi All

My latest live update 1 out of 2 updates did not install,it was the Web protection definitions failed to complete Antiphising/critical

I'm going thru nortons one click support via emails.the first response was assuming this happened thru my installing of NIS2009 not just as a liveupdate failure.ref number 081010-000424

Thanks for any help Mo

[Dieselman743]

I have had this happen to me. Just reboot and run LU again.

[mo]

Thanks Dieselman

I will try this and see what happens.

Cheers Mo

[mo]

Hi Dieselman

Just to get it clear on my side Re boot means to restart the computer?I did this then did manual liveupdate and the same update did not install where as another one installed perfectly.This is my first error with any NIS product.

Thanks Mo

[Vineeth]

Do you have any other firewall product installed in your computer? If yes, please disable the firewall and then run LiveUpdate. If the issue still persists, open Internet Explorer> Tools> Internet Options> under Connections tab, remove all the entries under Dial-Up and Virtual Private Network Settings> Click LAN settings> Under Automatic Configuration, check the box Automatically detect settings> Apply and OK. Now run LiveUpdate and check for the issue. 

[mo]

Hi Vineeth

No extra firewalls,just NIS 2009 and the windows one which Norton automatically disables.I am recieving all other updates but this one.Antiphishing to verify authentic websites.I do have bluecoats K9 filter.But that has never conflicted with Norton before?Before I do the changes will I have to do anything to put them back.I am fairly new and in experienced with this sort of change.

Cheers Mo

[Dieselman743]

K9 is known to conflict with alot of different porducts. Its actually not even needed if you use Firefox.

[mo]

Hi Dieselman

Thanks but I like the way K9 works,And NIS live update is working for all other updates bar this one,the pulse updates are happening so all I want to know is why this one update wont install.Is anyone from Norton aware of this happening to anyone else?I have not heard back from the Symantec support via email,I understand its the weekend so I will wait and  see.I haven't tried Vineeths suggestion yet as is that what you should do or wait and see what Symantec says about this issue?I have checked in my lan settings and there are no boxes checked at all following Vineeths suggested path.

Cheers Mo

[Dieselman743]

If you follow other posts you will see that Symantec is working on a Hotfox for Live Update.

[mo]

Thanks for that info,since it does not seem to be affecting my machine in any other way I'm not that worried,Although a Hotfox might have a conflict with a cool cat!!(couldn't resist LOL)

Cheers Mo