10-12-2008 07:19 PM - edited 10-12-2008 07:21 PM
Anymore thoughts on this?Shall I just wait for an Symantec employee or is Dieselman right and there is a fix coming?But since mine is only one update that's not installing and not all of my live updates failing will that fix be appropriate to my situation?
just to let you know its still not installing.
10-12-2008 07:23 PM
10-13-2008 08:23 PM
Here is my latest,the 1 update still not being processed,These are in my history logs are these current
Intrusion prevention engine version 188.8.131.52 definitions set version 20081009.001
Intrusion prevention is monitoring 1214 signatures driver version 184.108.40.206
I am having trouble understanding the help from Symantec support in regards to running the intelligent updater.restarting my PC then running liveup date via another URL which was provided on the contact email?
I just want to have some understanding of why I'm doing this and what to expect.
10-13-2008 10:04 PM
The symptoms you are describing - web protection defs failing, error 8920, 200 - is a known issue and we are working to bring out a fix for this. This issue affects only the web protection definitions, your virus definitions and everything else should be updating normally and automatically.
10-14-2008 06:13 PM
MJP has sent me some info,And thanks for confirming that its ok as the other definitions are updating.I still like Norton regardless of the hic-cups,Lifes full of them so why not the Net!!
10-14-2008 11:06 PM
Why has this thread been marked as issue solved when that is not the case? While Symantec is aware of the issue and a fix is in the works the issue is still current.
I have tried the fix MJP sent by PM and it only worked for a couple of updates then web protection updates failed again. Live update gives the same 8920, 200 error.
Please remove the solved tag.
10-14-2008 11:18 PM
For me it's solved until the fix comes out,Unless of course as you have experienced it fails after one or two updates.then I will have to re post.How do you unsolve a thread?I suppose I will give Symantec credit for giving me a fill in solution until they can properly solve this issue.
10-14-2008 11:46 PM
That wasn't intended as an assault on you at all - I apologise if I offended you. I know nothing of how a message is marked as solved. Did you do it or did a mod do it? I guess if you are happy with the defs not updating until the fix comes out then the issue is resolved for you although the problem still exists.
In my case, the fix given by MJP did result in me being able to run live update and succesfully update the defs then I think only two more automatic updates were done then they stopped updating. Runing live update gives the same error as before.
10-15-2008 12:01 AM
No offense taken,Its hard to write what you're meaning to say and not have it come across in the wrong way(challenge of the net!)I only applied the fix by MJP today so I suppose I will find out soon enough.
Yes I did mark it as solved.