Norton Internet Security / Norton AntiVirus

[mo]

Hi all

Anymore thoughts on this?Shall I just wait for an Symantec employee or is Dieselman right and there is a fix coming?But since mine is only one update that's not installing and not all of my live updates failing will that fix be appropriate to my situation?

Cheers Mo

just to let you know its still not installing.

Message Edited by mo on 10-13-2008 12:21 PM

[Dieselman743]

Please be patient. Just cause a hot fix is being worked on doesnt mean its going to be released hours from your last post. I assure you it will be fixed.

[mo]

Hi All

Here is my latest,the 1 update still not being processed,These are in my history logs are these current

Intrusion prevention engine version 4.1.0.61 definitions set version 20081009.001

Intrusion prevention is monitoring 1214 signatures driver version 9.0.0.172

I am having trouble understanding the help from Symantec support in regards to running the intelligent updater.restarting my PC then running liveup date via another URL which was provided on the contact email?

I just want to have some understanding of why I'm doing this and what to expect.

Cheers Mo

[ChristopherA · Accepted solution]

mo,

The symptoms you are describing - web protection defs failing, error 8920, 200 - is a known issue and we are working to bring out a fix for this. This issue affects only the web protection definitions, your virus definitions and everything else should be updating normally and automatically.

[mo]

Thanks ChristopherA

MJP has sent me some info,And thanks for confirming that its ok as the other definitions are updating.I still like Norton regardless of the hic-cups,Lifes full of them so why not the Net!!

Cheers Mo

[bubbear]

Why has this thread been marked as issue solved when that is not the case? While Symantec is aware of the issue and a fix is in the works the issue is still current.

I have tried the fix MJP sent by PM and it only worked for a couple of updates then web protection updates failed again. Live update gives the same 8920, 200 error.

Please remove the solved tag.

Bubbear

[mo]

Sorry bubbear

For me it's solved until the fix comes out,Unless of course as you have experienced it fails after one or two updates.then I will have to re post.How do you unsolve a thread?I suppose I will give Symantec credit for giving me a fill in solution until they can properly solve this issue.

Cheers Mo

[bubbear]

Sorry Mo,

That wasn't intended as an assault on you at all - I apologise if I offended you. I know nothing of how a message is marked as solved. Did you do it or did a mod do it? I guess if you are happy with the defs not updating until the fix comes out then the issue is resolved for you although the problem still exists.

In my case, the fix given by MJP did result in me being able to run live update and succesfully update the defs then I think only two more automatic updates were done then they stopped updating. Runing live update gives the same error as before.

Bubbear

[mo]

Hi bubbear

No offense taken,Its hard to write what you're meaning to say and not have it come across in the wrong way(challenge of the net!)I only applied the fix by MJP today so I suppose I will find out soon enough.

Cheers Mo

Yes I did mark it as solved.

[mijcar]

TTBOMK, only the original poster can mark a problem solved.