Re: get support get stuck?

mdturner · ‎04-11-2008

Stratoc wrote:
still nothing here....

Hi Stratoc

Symantec staff have been informed so it should be getting fixed at some time. Thanks for your continued patience.

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone

Yaso_Kuuhl · ‎02-19-2009

Okay, it's working again now, although it's still a bit wobbly. Try running "Get Support" 2 or 3 times in succession; or close Norton, open it again and run "Get Support" again; you may be told that the support application is being updated.

Rebooting your computer may fix remaining glitches with One Click Support. Thanks to Vineeth and Yogesh for their help :-D

Ladies and Gentlemen, we are now ready for take-off. We would like to remind you that smoking and flaming are prohibited on all boards of this forum. We wish you an enjoyable flight with Norton Airlines.

Stratoc · ‎05-24-2010

thanks for the help. mine still stays on the spinning checking for updates bit. i contacted support they say this is normal it means my installation is fine and it cant find any problems? soooo i think i made my mind up. thanks anyways you've been great.

mdturner · ‎04-11-2008

Stratoc wrote:
thanks for the help. mine still stays on the spinning checking for updates bit. i contacted support they say this is normal it means my installation is fine and it cant find any problems? soooo i think i made my mind up. thanks anyways you've been great.

Hi Stratoc

What you have been told is not correct. If it was working correctly it should, if there are no issues with your installatiom, tell you it did not find any issues with your Norton Product and not just sit there spinning.

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone

Stratoc · ‎05-24-2010

yes, i know. it may sound like im being fussy. But it's not actually support i want, it the installation checker part.

Last time i tried norton internet security i went from just using outpost pro firewall. when i ran the checker it said it corrected a firewall issue.

I have again fone from using outpost to norton and wanted to see if it found the same, but the tool doesnt work, so i tried the support chat where they treated me as if i hadnt seen a pc before and told me something that was not correct.

i have found the support tool in the norton program file, it still doesnt get past the update part, can you run the analays device from there? i cannot find it.

Stratoc · ‎05-24-2010

update. I thought i would try the norton removal tool then re-install. So I ran it it said I needed to manually remove norton utilities via add remove programs, so i did and re booted, ran the tool again and it said i needed to manaually remove norton utilites.

So i removed the folder and current machine registry entries and re booted. norton removal tool told me i had to manually remove utilites...........

So i re imaged my system to a month ago (pre norton) and it will stay there.

you have been great on here though

Thanks.

Yaso_Kuuhl · ‎02-19-2009

Hi Stratoc,

I'm sorry to hear about the issues you experienced with NIS 2010 and Norton Utilities during reinstallation. However, I just wanted to post that the issue has been fixed and that One Click Support is working now, in case you change your mind and decide to install Norton again.

Ladies and Gentlemen, we are now ready for take-off. We would like to remind you that smoking and flaming are prohibited on all boards of this forum. We wish you an enjoyable flight with Norton Airlines.

mdturner · ‎04-11-2008

Stratoc wrote:
yes, i know. it may sound like im being fussy. But it's not actually support i want, it the installation checker part.
Last time i tried norton internet security i went from just using outpost pro firewall. when i ran the checker it said it corrected a firewall issue.
I have again fone from using outpost to norton and wanted to see if it found the same, but the tool doesnt work, so i tried the support chat where they treated me as if i hadnt seen a pc before and told me something that was not correct.
i have found the support tool in the norton program file, it still doesnt get past the update part, can you run the analays device from there? i cannot find it.

Hi Stratoc

There isn't a way, that I know of, to run the check outside of the Norton Program. Watch this space as the issue of this not running is still being pursued by Symantec Support staff so a resoluition to it will come up at some stage.

Sorry to hear in your last posting that you have decided not to stay with your Norton product - can we change your mind??

Hopefully we will see you back in the fourms in the not too distant future

Take care

Mike

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone

Stratoc · ‎05-24-2010

thanks again guys.

Yaso_Kuuhl · ‎02-19-2009

You're welcome :-)

Ladies and Gentlemen, we are now ready for take-off. We would like to remind you that smoking and flaming are prohibited on all boards of this forum. We wish you an enjoyable flight with Norton Airlines.