Norton Internet Security / Norton AntiVirus

[allehn]

i believe i have this virus but cant get rid of it

it is also affecting other search engines, and i no longer have access to Windows Task Manager (win 7)

i am using nis 2012 - i think. i cant see how to find out. it would help if norton hadnt hidden this information.

i have tried the following:

scan with nis - clear

scan with norton NPE - clear

scan with malwarebytes antimalware - clear

ran norton removal tool for TDSS - which i gather is another name for this trojan

MBAM did initially find some malwares including win32.dll - i clicked ok to fix them, and then windows wouldnt boot and i had to go back to a restore point. i'm surprised it was so stupid as to remove this file.

please can anyone suggest anything to get rid of this thing?

thanks

[Mitka Spam Squasher]

I'm assuming that it is the Backdoor.Tidserv virus.

Symantec has a dedicated removal tool for it here:

http://www.symantec.com/security_response/writeup.jsp?docid=2008-091809-0911-99

Mitka

[Quads]

NPE has the FixTDSS included,

But be careful.

Quads

[allehn]

yes tdss is the same virus and the tool youve linked to is called fix tdss, which i have run and it didnt find it.

[allehn]

why be careful? i ran npe also (see my original post) but it didnt remove it. maybe theres another virus that redirects google, that npe doesnt know about?

[Mitka Spam Squasher]

I'm not aware of any other other Google redirect viruses.

I'll check up on it.

You can read through this:

http://www.review-buddy.com/spyware-removers/how-to-remove-google-redirect-virus.html

The comments may also be of use too.

Mitka