Norton Internet Security / Norton AntiVirus

[Quads]

Windows has backups of the files but I need to know which one is gone,  this is what make it difficult users do things that make things worse.

Quads

[Quads]

Try this

Start OTL

Start OTL, under  Copy and paste what is below between the lines

---

drivers32

netsvcs
"%WinDir%\$NtUninstallKB*$." /30
%SYSTEMDRIVE%\*.exe
/md5start
volsnap.sys
atapi.sys
explorer.exe
winlogon.exe
wininit.exe
i8042prt.sys

kbdclass.sys
tdx.sys
afd.sys
/md5stop

---

Press the 

Quads

[Keyboard]

OTL log from the scan is attached. Looks like my audio driver is wiped as well. thank you for the help so far.

[Keyboard]

 some of the viruses found y norton over the ast week if this helps

boot.tidserv

ighco.exe

5762.sys

ca56.tmp

0.562275014014521.exe

upiffo.exe

0.773546191302358.exe

[Quads]

The 2 drivers for the keyboard are in the correct location,  What did Malwarebytes find??

Quads

[Keyboard]

logs attached. sound driver is fie.

[Quads]

I need the name of the audio file missing

In the Device manager does any of the listing for files for any of the devices have a warning mark or Missing.

Go Control Panel,  Hardware and Sound, Device manager, 

You will see Keyboards listing and others like Sound

You go into driver details to see the drivers listed.

Quads

[Keyboard]

 no keyboard is listed. sound shows "highdefinition audio device" and works fine, it had just come unplugged when i unplugged my ethrnet line. i wold paste a screenshot, but no keyboard

[Keyboard]

my keyboard does work before windows loads, as i can hold f8 and get to the boot menu

[Quads]

There has to be a Keyboards listing even for laptops.

Quads