04-28-2012 08:42 PM
Hi, I am a developer selling e-books, the user need to install my e-book reader. They can download the setup file from my website, or can install it using a CD I provided. Both of these are killed by norton.
For downloading the setup.exe on line, norton killed the setup.exe
for installing using a CD, the setup.exe running normally, but after setup.exe is done, the setup program will automatically launch my reader.exe file, but then notron removed the reader.exe.
Please let me know how I can prevent norton killing my apps in both of the sceinarioes, I need to lauch my product ASAP.
05-15-2012 11:30 PM
Hi, I am releasing a new program. However, norton sonar killed it. I submitted a false positve, The incident number for the submission is: 2777406. However I haven't heard back anything yet. And I cannot find a way to track the status of my submission. I need to release the product end of the month! This is crazy! Anybody can help me ? Thanks.