09-13-2011 04:45 AM
how do i recover my norton account?
previous i saved my norton account login info , the email account login info associated all in the identity safe profile
but i accidentally delete away the identity safe profile
guess i am screwed up now , there is nothing i can do to recover my norton account right ?
09-13-2011 04:48 AM - edited 09-13-2011 05:07 AM
If you had taken the backup of the Identity Safe Profile prior to deletion of the Identity Safe Profile then you can import it after creating a new Identity Safe Profile for the same Norton Account.
Backup file should be in any of these 3 formats, DAT, CSV or NPM.
1) Check whether you have the backup file in any of these 3 formats listed above.
2) Create a new Online Identity Safe Profile.
3) Open "Settings"->"Web Settings" and click "Configure" link pertaining to "Import Identity Safe Data".
4) Click "Browse" button and select the backup fille which you have.
5) Run the Import.
*If you had deleted the Identity Safe Profile and dont have a backup file then you cannot retrieve the Identity Safe Data.
Browse to "mynortonaccount.com" and click "recover it here" link enter the Norton Account email ID. A new temporary password will be sent to your Norton Account Mail ID.
09-13-2011 04:53 AM
hi i think i never export any data or so.
the only thing i can do to verify my norton account is my previous password. cause i saved it in brower login profile.
so i guess i am screwed already?
09-13-2011 04:55 AM
is there any email address for norton help desk that i can sent to?
i can provide my credit card no , which i used to purchase the NIS 2011 online with the norton account
09-13-2011 05:01 AM
If you want to recover nortonaccount password alone
1.Go to www.mynortonaccount.com
2.Click sign in
3.Click recover in forgot password and provide email id which you have registered with norton account.
4.New password for norton account will be sent to you email id
But if you have deleted the online vault without having the backup data, you can't retrieve it.
09-13-2011 05:06 AM
Sorry to hear your problem.
Even if you recover your Norton Account, you will not be able to get your Identity Safe profile data, since you have deleted it without taking a back up of the profile.