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Regular Contributor
timboyboy
Posts: 115
Registered: ‎08-28-2011

how to recover my norton account?

how do i recover my norton account?

 

previous i saved my norton account login info , the email account login info associated all in the identity safe profile

 

but i accidentally delete away the identity safe profile

 

guess i am screwed up now , there is nothing i can do to recover my norton account right ?

 

 

Symantec Employee
viveksu
Posts: 558
Registered: ‎02-01-2011

Re: how to recover my norton account?

[ Edited ]

Hi,

 

If you had taken the backup of the Identity Safe Profile prior to deletion of the Identity Safe Profile then you can import it after creating a new Identity Safe Profile for the same Norton Account.

 

Backup file should be in any of these 3 formats, DAT, CSV or NPM.

 

Steps:-

 

1) Check whether you have the backup file in any of these 3 formats listed above.

2) Create a new Online Identity Safe Profile.

3) Open "Settings"->"Web Settings" and click "Configure" link pertaining to "Import Identity Safe Data".

4) Click "Browse" button and select the backup fille which you have.

5) Run the Import.

 

*If you had deleted the Identity Safe Profile and dont have a backup file then you cannot retrieve the Identity Safe Data.

 

Browse to "mynortonaccount.com" and click "recover it here" link enter the Norton Account email ID. A new temporary password will be sent to your Norton Account Mail ID.

 

 

Regular Contributor
timboyboy
Posts: 115
Registered: ‎08-28-2011

Re: how to recover my norton account?

hi i think i never export any data or so.

 

the only thing i can do to verify my norton account is my previous password. cause i saved it in brower login profile.

 

so i guess i am screwed already?

Regular Contributor
timboyboy
Posts: 115
Registered: ‎08-28-2011

Re: how to recover my norton account?

is there any email address for norton help desk that i can sent to?

 

i can provide my credit card no , which i used to purchase the NIS 2011 online with the norton account

 

 

Symantec Employee
viveksu
Posts: 558
Registered: ‎02-01-2011

Re: how to recover my norton account?

Hi,

 

Can you try customer support      http://www.norton.com/chat

 

 

Regular Contributor
timboyboy
Posts: 115
Registered: ‎08-28-2011

Re: how to recover my norton account?

ok thanks i will give it a try

 

normally how long do i have to wait in the chat room?

 

 

Symantec Employee
Thalir
Posts: 493
Registered: ‎04-15-2009

Re: how to recover my norton account?

 

 



 

Click on the "recover it" link on the norton account sign in page to get back your access to Norton Account

senthilkumar
Posts: 1,128
Kudos: 254
Solutions: 108
Registered: ‎01-05-2010

Re: how to recover my norton account?

Hi ,

 

If you want to recover nortonaccount password alone

 

1.Go to www.mynortonaccount.com

2.Click sign in

3.Click recover in forgot password and provide email id which you have registered with norton account.

4.New password for norton account will be sent to you email id

 

But if you have deleted the online vault without having the backup data, you can't  retrieve it.

 

Thanks,

Senthil

Regular Contributor
timboyboy
Posts: 115
Registered: ‎08-28-2011

Re: how to recover my norton account?

i forget my email password too. i saved everytihng in the profile

 

guess i am screwed

 

Symantec Employee
umaiselvi
Posts: 131
Registered: ‎01-18-2009

Re: how to recover my norton account?

Hello timboyboy,

 

Sorry to hear your problem.

 

Even if you recover your Norton Account, you will not be able to get your Identity Safe profile data, since you have deleted it without taking a back up of the profile.

 

 

Thanks,

Umai