06-08-2009 08:02 AM
usually there is a small green tick on each website that you are searching to indicate it's a safe site but i don't have it.I know how to switch it on by going to the identity settings,it should have antiphising,norton safe web and identity safe but my NIS only has antiphising and identity safe while norton safe web is missing.What happen, can anyone help me?
i have this small issue with the live update...the norton engine fallback update failed,could this cause the norton safe web to be missing?
06-08-2009 08:25 AM
06-09-2009 09:57 PM
If you want to redo the whole installation you can follow all these steps. When you download the lastest installation version of NIS2009, please check the page for your local version / language. Thanks.
1) Copy your Norton key for safe keeping just in case you need it. You should not need this but it is better to have the key on hand than to need it and not have ready access to the key. You can find a copy of your currently installed key in My Documents\Symantec\Norton Internet Security_Key.txt.
2) Download the Norton Removal Tool from this link. Norton Removal Tool Choose the NIS2009 link and download the Norton Removal Tool (NRT) to your desktop. Directions are on the link page.
3) Download the latest version of NIS2009 from this link. Reinstall After Removal Choose the 'I have Norton Internet Security 2006 or later' link on this page. On the next page you can download the latest NIS2009 installation software. Save this file to your desktop also.
4) Disconnect from the Internet until your system needs the connection later in the process.
5) Go to START > Norton Internet Security > Uninstall and let NIS2009 uninstall itself. It will want to reboot the machine. Let it.
6) During the booting of your system, go to Safe Mode by tapping the F8 key until the Advanced Options menu is shown. Choose the Safe Mode option (no network or command prompt).
7) In Safe Mode, run the NRT tool. When the tool is finished, click on the Reboot to restart your system.
8) Let Windows boot into normal mode now.
9) Install NIS2009 by double clicking the file you downloaded and saved to your desktop in step 3.
10) When the installation asks for your key or says activating your product, reconnect to the internet then (plug your cable in or turn on the wireless card). [Note: The installation may not ask for your key and activate by using the previous key on the system. Your system will still need to connect to the internet at this point so updated definitions can be downloaded.]
11) Run the Live Update process manually until Live Update reports that there are no more updates to download, NIS2009 is fully up to date.
12) Reboot your system now to insure that any components updated during step 11 are loaded properly.
13) See if your error is fixed now.
Report back here with how this works for you.